Current Openings at Absa Bank Limited

Job Summary

• Responsible for card revenue growth and optimization spend stimulation activation and Portfolio optimization and management of key revenue lines, customer line management, customer loyalty & strategic partnership to drive spend.
• Product development and innovation to drive new revenue streams and sustainable profitable portfolio
• The role supports Pricing strategy, channel optimization, driving innovation and CX activities to scale growth in transactions, marketing strategies to maximize card usage, balance, Income optimization through upgrades, and maximizing product holding.
• Cx initiative and process re-engineering to drive card relationship stickiness, retention strategy, customer user experience, and engagement.
• Driving innovation and strategic ecosystem partnerships with Retailers, Fintechs, payment processors, Schemes, and mobile operators to drive growth.

Job Description

Main Accountabilities and approximate time split

 Card Portfolio Management (40%)

• Develop and implement Portfolio intervention frameworks including Early Engagement and Continuous Customer Engagement strategies throughout the customer life cycle through data-led and data analysis to harness opportunities for growth.
• Manage product, pricing, and channel strategy for usage-building products
• Enhance customer communication across the customer Lifecycle through the introduction of trigger-based emails and SMS communication. Track customer experience across the value chain
• Institute key product optimization initiatives to drive revenue growth such as system-driven changes to product parameters. Conduct regular portfolio performance analysis across the cardholder base including initiating CLM proposals, tracking P&L variances, identifying revenue and cost opportunities
• Monitor key value drivers for the business (usage rates, channels rates, attrition rates. carding rates)
• Formulate and implement key initiatives to ensure that the value drivers track as per plan ensuring strong revenue performance
• Launch successful ATL & BTL campaigns to drive card spending & loyalty at a portfolio level.
• Drive segmental spend campaigns for various customer segments across the portfolio including dormancy management
• Implement key system enhancements to improve the debit cards authorization strategy

Innovation and Strategic partnerships (40%)

• Drive innovation and initiatives that support opening new opportunities for transactional migration from cash to card through Mobile application propositions, and API integration with third-partner payment application providers.
• Programs with the partnership to enhance the product CVP position debit cards as a preferred payment option from cash.
• Loyalty programs and incentives to create product and transaction stickiness.
• Build strategic partnerships to spur growth with i.e retailers, Schemes, Fintechs, MNOs, etc within the debit card portfolio.

Service Management & Improvement (10%)

• Drive initiatives to identify and address the root causes of debit card complaints
• Drive and implement initiatives to reduce the TAT for complaints
• Support the Head of Card Issuing to ensure that monitoring tools developed are applied and effectiveness of training and other ‘people development’ activities are properly monitored.
• Monitoring of card authorization levels and fraud risk management
• Stock management of all debit card products

Governance, Control, and Risk (10%)

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

• Ensure compliance with Bank controls, policy, service standards, and procedures as laid down by the bank
• Ensure all mandatory training is completed to the deadline and understood within given timescales.
• All risk events (incidents) or control failures to be escalated, investigated, reported, and fixed at the root cause to prevent reoccurrence
• Successful independent conformance assurance (e.g .RCA, AIA, Regulatory Compliance, PwC)

Technical Skills/Competencies

• Excellent numerical and data analytical skills
• Stakeholder engagement and negotiation skills
• Self-driven and result oriented
• Excellent communication skills
• Good analytical and interpretation skills
• Interpersonal skills
• Time management skills
• Team working ability
• Presentation skills
• Organizational and planning skills
• Customer service & people-oriented skills

Knowledge and Expertise

Essential

• Knowledge of card products & services
• 2 years of working knowledge and practical skills in a customer service environment

Preferred

• Knowledge of card products
• Knowledge of the card industry is an added advantage
• Knowledge of MI tools required for Portfolio interventions

Experience, qualifications, and other requirements specific to the role

Essential

• Satisfies the FSA criteria for an approved person, both initially and ongoing
• Proven success rate in negotiation in a corporate environment
• The role holder must have gained first-hand experience with customers & people skills
• The proven ability to excel in a culture of high achievement
• Proven personal experience in achieving outstanding targets
• Proven personal experience in managing customer situations within a complex decision

Preferred

• Knowledge of the Card industry would be an advantage but not essential

Additional details of exceptional aspects of the demands of the role.

• There is a need for flexibility and to be able to work to challenging deadlines when they arise

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Job Summary

• The purpose of this role is to have a dedicated resource with the appropriate skills and knowledge to support the Asset Finance strategy in the RBB segments of the bank.
• Responsible to Head of Asset Finance with general management, Business development, and relationship management ability.
• The role will involve enhancing Asset Finance business development through effective sales action plans, ensuring all new business is sourced from Dealers, existing Clients, and New to bank clients.
• To implement sales plans/actions/ promotions and identify sales opportunities
• To ensure compliance objectives are adhered to

Job Description

Key accountabilities and time split.

Business Development (70%)

• Responsible for the achievement of the RBB Asset Finance revenue and Balance sheet targets as agreed
• Support the assigned team of RMs/Branches to ensure that NTB Asset Finance requirements are sourced and underwritten as per agreed timelines.
• Support and work with the Trade Finance team to ensure that all Letters of Credit to customers/facilities maturing into ABF are dealt with accordingly and on a timely basis.
• Joint customer visits with BMs/ RMs to understand Asset finance needs and tailor customer-led solutions
• Ensure Weekly, monthly and quarterly performance tracking is shared with all stakeholders
• Regular engagements with the Credit and RBB teams on Asset Finance opportunities
• Have Sales activations and customer sensitization(quarterly) in partnership with partners to increase uptake and leverage on Bank customers' activities to position the same
• Relationship management with Dealer partners for effective service delivery
• Servicing RBB customers and ensuring the TATs with customers are adhered to
• Monitoring and evaluation of business strategies set
• Dashboard management with relevant MI teams to confirm the accuracy of management reports on sales activities
• Identifying cross and up-sale opportunities and tracking performance
• Work with the Head of Asset Finance to ensure strategy deliverables are properly documented and monitored.
• Responsible for call reports on customer visits.
• Ensure all documentation is correctly completed, collected, and submitted as per procedure manuals and SLAs
• Conduct stakeholder training to increase product knowledge across the Bank

Rigor/compliance (5%)

• Ensure all regulatory requirements are met by ensuring compliance with the Banking act and SLAs
• Ensures review and escalation if required, of Sales administrative issues.
• Responsible for compliance with business procedure manuals
• Ensuring all complaints are reported, tracked, and resolved as per SLA by the Head office
• Ensure compliance with the Snap checks process and internal audit

  Stakeholder Management (15%)

• Managing relationships with RBB colleagues to drive business
• Dealing with outlets, and operations center to ensure full understanding of the ABF process & procedures
• Providing general support to the other Colleagues as and when required
• Work with Branch managers to ensure that branch colleagues are in a position to manage queries and complaints and get them resolved in a timely manner.
• Active participation to ensure the team is achieving the desired targets.

 Market Intelligence (5%)

• Collect market intelligence through research by reading articles, publications, the internet, word of mouth, and networking on a daily basis to keep abreast of market development.
• Assess market opportunities with respect to competitor sales sources by remaining in touch with market forces and influences
• Dealer visits on a weekly basis to source for information regarding competitor’s scheduled activities.

Role/Person specification

Education and experience required

• Degree in a business-related course
• Five (5) experience in the Banking industry with exposure to Asset finance, Insurance Premium Finance sales and Relationship management

Knowledge and skills

• Credit appraisal principles
• Marketing/sales skills
• Negotiation skills
• Bank operations/procedures
• Client relationship
• Good interpersonal/communication skills

Competencies

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating