Jobs at Emerge Egress Consulting

Role Objective

• Our client in hospitality is seeking to hire a customer centric individual who will propel the image of the company while ultimately enhancing customer experience.

Core Duties and Responsibilities

• Welcome visitors and direct them appropriately to respective departments.
• Handle high volume calls and forwarding phone calls as appropriate.
• In charge of email correspondence and other social media correspondences as required.
• Maintain a clean, positive, neat and welcoming office environment.
• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
• Solving client complaints and other related concerns.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Any other duties assigned.

Job Specifications and Qualifications

• Diploma in Business Administration, Communication, or elated field
• At least 2 years’ relevant work experience.
• Proficiency in MS Office Suite & CRM tools.

Key Competencies

• Flexibility.
• Excellent Good communication skills (written and verbal).
• Phone etiquette skills.
• Ability to multitask and prioritize tasks in a fast paced environment
• Strong organizational skills
• Customer centric skills.

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Role Objective:

• Our client deals in equipment parts for various industries. They require 2 aggressive sales personnel in order to improve the market awareness and client satisfaction.

Core Duties and Responsibilities

• Conduct customer visits and support through training and supply of catalogues and training materials.
• Assist develop parts distribution network through identification of potential partners.
• Maintain existing accounts, obtains orders, and establish new dealerships. 
• Coordinates sales effort with marketing, finance, technical and logistics teams. 
• Prepare and submit sales activity reports: daily call reports, weekly/monthly work plans and territory analysis updates.
• Implement Go-To-Market strategies, emphasizing B2B parts sales to drive company revenue.
• Conduct comprehensive market research, qualifying leads and crafting persuasive proposals.
• Negotiate operating standards with partners, ensuring seamless execution and productivity.
• Participate in planning and execution of marketing and sales promotional activities to promote sales and product awareness.
• Prepare timely and accurate reports to provide performance information on parts sales, pricing, availability.
• Develop and implement strategies for review and marketing of aged parts to reduce obsolescence.
• Provide exemplary client service through timely follow-ups and tailored solutions.
• Monitors clients' changing needs and competitor activity and reports on these developments to sales and marketing management
• Conduct regular field visits to prospect and generate sales;
• Develop detailed customer profile to understand their current and future requirements.
• Prepare accurate quotations to ensure customers are informed of prices and stock availability in a timely manner, and close sales;
• Process sales invoices in a timely manner to facilitate a timely sales process.
• Capture lost sales in the enterprise system to track performance and support determination of optimum stocking levels.
• Follow up with credit customers to ensure timely payment for parts purchased on credit.
• Respond to customer complaints promptly to enhance customer satisfaction and retention.
• Any other duties as assigned.

Job Specifications and Qualifications

• Diploma/ Bachelor’s Degree in Business Management, Sales and Marketing, Engineering or other relevant field.
• At least 3 years of selling of equipment or moving parts.
• In-depth knowledge of equipment Parts. 

Key Competencies

• Valid drivers’ license
• Demonstrated negotiation, sales and presentation skills.
• Proven ability to manage client experiences and foster enduring relationships.
• Excellent Business acumen and commercial awareness.
• Excellent customer service skills. 
• Good communication skills.  
• High Integrity skills.