Job Openings at Emerge Egress Consulting

.Role Objective

• Our Client in Hospitality is seeking a Dynamic and Customer Centric Rooms Division Manager is responsible for coordinating and overseeing entire Front Office, Housekeeping and Public Areas activities and ensuring efficient operations with a commitment to excellence while delivering exceptional guest experiences, maintaining high standards and maximizing revenue opportunities within the room division in accordance with the Hotel’s operational requirements.

Core Duties and Responsibilities

• Co-ordinates, directs, coaches and monitors Front Office & Housekeeping resources and activities to achieve goals 
•  Seeks to maximise guest satisfaction levels at all times by developing initiatives and future strategies 
• All department operational tasks are completed with a guest centric approach and to company standards 
• Demonstrates understanding of guests’ present and future needs 
• Provide training, coaching, and professional development opportunities to front office and housekeeping staff, ensuring they have the necessary skills, knowledge, and resources to deliver exceptional service and meet performance standards.
•  Develops and implements strategies to minimise staff turnover and increase labour efficiencies 
• Monitors day to day work activities, including roster development and scheduling of general tasks across the department 
• Liaises with HR regarding employee records and employee relations issues 
• Takes responsibilities for all department revenue and expenses and recommends strategies to control costs 
• Monitors seasonal expenditure in line with the budgets cash flow 
• Lead and manage the front office team, including front desk agents, concierge, and guest services staff, ensuring smooth operations, efficient guest check-in and check-out processes, and exceptional service delivery.
• Oversee the reservation department, ensuring accurate and efficient handling of room reservations, group bookings, and guest inquiries, and implementing strategies to optimize room revenue and occupancy levels.
• Develop and implement guest service initiatives and standards to enhance the overall guest experience, including personalized service, VIP amenities, and special touches that exceed guest expectations.
• Manage the housekeeping department, including room attendants, supervisors, and laundry staff, to ensure cleanliness, hygiene, and maintenance of guest rooms, public areas, and back-of-house facilities.
• Implement and maintain quality assurance standards for guest accommodations, including room cleanliness, maintenance, and amenities, conducting regular inspections and audits to ensure compliance with brand standards and guest satisfaction.
• Develop and implement strategies to maximize room revenue and occupancy levels, including pricing strategies, distribution channel management, and upselling initiatives, to achieve revenue targets and 
• Prepare and manage departmental budgets, including staffing, operating expenses, and capital expenditures, to achieve financial targets and control costs while maintaining service quality and standards.
• Evaluate and implement technology solutions and systems to streamline operations and enhance guest services.
• Ensure compliance with safety and security procedures and regulations, including emergency preparedness, fire safety, and guest security measures, to ensure the safety and well-being of guests and staff.
• Collaborate with other hotel departments, including sales, marketing, food and beverage, and maintenance etc, to coordinate activities, share information, and ensure a seamless guest experience across all areas of the hotel.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Attends and responds timely to customer service department request.
• Develops close relationships with guests throughout their stay with the aim of gaining their loyalty.
• Must have the ability to anticipate guest needs, change goals and direction quickly and multitask is essential to success in this role.
• Understands the behavior patterns of regular guests and issues instructions to the different teams within the department.
• Communicate effectively and consistently with the other departments and ensures that information circulates smoothly between them.
• Completes daily room inspections to ensure all standards are met and VIP rooms are in pristine condition.
• Ensures the rooms division department adheres to all local authority\\\'s guidelines and regulations.
• Takes part in or validates the recruitment of all team members.
• Carries out annual performance appraisals on the people directly under his/her responsibility, sets targets and provides support for career development.
• Offers input to the marketing and commercial action plan for the hotel.
• Carries out occasional checks on cash operations, activity reports etc.
• Checks and analyses the dashboard charts prepared by the Rooms Division Departments.
• Any other duties as assigned.

  Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management or related field.
• At least 5 years in a MICE setting as a Room Divisions Manager
• Any other relevant professional certification is an added advantage.

    Key Competencies

• Interpersonal Skills 
• Leadership Skills
• Proactivity and Self Initiative 
• Time Management Skills
• Excellent Communication Skills
• Ability to work under pressure
• Planning/Organising skills
• Professionalism
• High Integrity.
• Keen to details

Deadline: Aug 22nd, 2025

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Role Objective 

A leading medium sized law firm in Nairobi that has extensive experience in various practice areas seeks to hire an efficient individual and add to their administration team.

Core Duties and Responsibilities 

• Ensuring that day to day activities run smoothly.
• Maintain the proper records as per the firm’s process.
• Maintenance of daily staff attendance register.
• Ensuring that the Office Library register is up to date as expected.
• Ability to receive and respond to calls and handle a busy switch board. 
• Ensuring that liaison to advocates or their Personal Assistants is done in a timely fashion and relevant emails and calls are conveyed to them.
• In charge of scanning all incoming documents as expected.
• Ensuring timely dispatch of documents and also follow up of invoices and their payments.
• Preparation and writing of vouchers.
• Supervision of office cleaning, hygiene and sanitation.
• Organizing and diarizing scheduling appointments, meetings and coordinating meetings for partners and staff members in a pro-active and efficient manner. 
• In charge of overseeing operational and administrative tasks to ensure the office is functioning optimally.
• Preparing briefs, minutes and reports for the meetings in a timely manner.
• Handling reception and corporate communication via various channels, calls, emails, online platforms in the various set out protocol.
• Attending to mail, phone calls and other corporate communication tools appropriately.
• Carry out various secretarial duties, typing and drafting for staff members as required.
• In charge of preparation of Petty Cash and other administrative budgets, follow up on resources utilization reports. 
• In charge of ensuring that various subscriptions for the partners and firm and bills due are paid on a timely basis.
• Coordinate logistical aspects for the partner and the office team such as accommodation, travel, visas and transfers at various points and destinations.
• Handle all maintenance, repairs and operational issues to ensure seamless operations.
• Act as the key liaison contact for the office between the various stakeholders such as government authorities, suppliers, clients, staff etc.
• Prepare and be an integral part of execution team for office events as needed such as departmental and office meetings, dinner events etc.
• Filing and proper records of documents.
• Requisition of office stationery and supplies and ensuring that replenishment is done in good time and no gaps that could lead to inefficiency as well as in charge of stock management.
• Any other duties as allocated.

Job Specifications and Qualifications

• Diploma in Law/Business Administration/ Communication and or related field.
• At least 3 years’ experience.
• Proficiency with MS Office Suite

Key Competencies 

• Super organizational skills
• Independent Thinking skills
• High Integrity
• Confidentiality
• Adaptability and Flexibility
• Great Interpersonal Skills
• Excellent verbal and written communication skills

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Core Duties and Responsibilities 

• Attending to all correspondence on behalf of the partner on mail, calls and other channels.
• In charge of administration and secretarial duties.
• Preparation of various administrative and operational reports.
• In charge of ensuring that various office utility bills and timely payments and follow up.
• Preparation of meetings, office events and industry relevant activities.
• Act as the key liaison contact for the office between the various stakeholders such as government authorities, suppliers, clients, staff etc
• Organizing and diarizing the Director’s calendar, diaries, scheduling appointments, and coordinating meetings in a pro-active and efficient manner. 
• Preparing briefs, minutes and reports for the meetings.
• Running personal errands for the Partner as required.
• Representing the Partner and management in various meetings.
• Key liaison contact between the firm and the stakeholders.
• Supervisory In charge of staff- delegating tasks etc 
• Preparation of bids, tenders, proposals, presentations in order to ensure that the business development initiatives turnaround time is well achieved.
• Any other duties as assigned.

Job Specifications and Qualifications

• Diploma in Business Administration and or related field.
• At least 5 years’ experience.

Key Competencies 

• Excellent organizational skills
• Proactive
• High Integrity
• Confidentiality
• High Emotional Intelligence skills
• Adaptability and Flexibility
• Excellent verbal and written communication skills

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Role Objective:

Our client in hospitality seeks to fill this position with a very creative and artistic personnel who is able to visualize concepts into life for the company and projects at hand. This is an in person fulltime position.

Core Duties and Responsibilities

• Develop 3D models, textures, visual effects and animations based on project specifications and needs
• Collaborate with other team members to ensure consistency in visual style
• Create textures and materials to enhance the realism of models
• Work with lighting, shading, and rendering to create high-quality visuals
• Optimize models for performance without compromising quality
• Review and iterate designs based on feedback from stakeholders
• Stay updated with the latest industry trends and software tools
• Produce detailed documentation and presentations for clients
• Collaborating with clients and cross-functional teams to understand project requirements.
• Utilizing specialized software to bring creative concepts to life in a three-dimensional space.
• Producing high-quality 3D animations and visual effects for multimedia projects.
• Ensuring consistency and quality across all 3D design elements.
• Staying updated on industry trends and advancements in 3D design
• Transforming conceptual ideas into visually appealing 3D designs.
• Working closely with various stakeholders to refine and enhance design concepts.
• Managing multiple projects simultaneously and meeting tight deadlines.
• Troubleshooting and resolving issues related to 3D design projects.
• Collaborating with other designers and professionals to achieve project goals.
• Any other relevant duties as assigned.

Key Competencies

• Excellent communication and teamwork skills
• Attention to detail and a keen eye for aesthetics
• Ability to manage multiple projects simultaneously
• Strong artistic skills and creativity
• Knowledge of lighting and rendering techniques
• Excellent time management and organizational skills
• Ability to take constructive feedback positively
• Ability to work under tight deadlines and in a fast-paced environment.

Job Specifications and Qualifications

• Diploma/Bachelor’s degree in Graphic Design, Fine Arts, or a related field
• Understanding of motion capture 
• Strong portfolio showcasing a variety of 3D design projects
• Familiarity with current technologies/softwares
• Proficiency in 3D modeling software such as Autodesk etc
• Basic understanding of animation principles

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Role Objective

• Our client is a leading Medium Sized Law Firm seeking to fill the The Business Development Manager who will play a central role in further growth of the firm, responsible for management, coordination, acquisition retention of the Firm’s business and  all business development functions and strategic plan for the law firm. 
• The ideal candidate shall be responsible for developing business development initiatives, campaigns and projects, forging and enforcing effective and lasting relationships with the Firm’s clients and business partners. 

Core Duties and Responsibilities

• Provide strategic direction for all marketing, business development and communications activities.
• Lead the development of compelling proposals/bids and pitch presentations for with support from our Bids team. Excellent proposal and bid writing is essential. 
• Actively manage a pipeline of targets and use campaigns to generate new business leads. Providing BD/sales activity reports for your teams. 
• Provide strategic Business Development advice to law firm leadership, practice groups, and partners focused on expanding relationships with existing clients, generating new business leads, and developing new projects and initiatives 
• Understand key developments that shape the clients’ industries and the legal profession and share insights internally 
• Develop and implement an integrated marketing strategy to win more work from existing clients and attract other opportunities available for the Firm.
• Oversee the development and management of the firm\\\'s brand visibility and recognition.
• Execute business development campaigns and initiatives and analyze their effectiveness in driving business growth.
• Implement strategies to attract new clients as well as develop retention programs to maintain excellent relationships and enhance client loyalty with existing clients.
• Develop an annual BD budget, manage spend and advise on the best use of the budget to deliver maximum ROI and demonstrate progress and delivery of objectives from the market plan.  
• Plan and deliver a programme of events (in-person and virtual) that engage clients, targets and intermediaries.    
• Manage the development of client-specific pitch materials 
• Plan and manage the firm’s participation in events, conferences, and sponsorship opportunities to maximize visibility and client engagement.
• Manage and coordinate the firm’s website, newsletters, brochures, and other external communication channels 
• Preparation of firm-initiated Proposals, Expression of Interests, Quotations and Bids
• Generate leads and liaise with Advocates and Head of Practice Groups to pitch for the provision of legal services to prospective clients.
• Building relationships with the focus clients in your sectors and supporting Client Relationship Partners in managing relevant client panels.
• Work with the practice team to draft legal directory submissions and relevant 

Job Specifications and Qualifications

• Bachelor's Degree in Law, Finance, Commerce,Marketing, Business Management, or any related business field.
• An MBA is an added advantage.
• At least 5 years of experience in senior business development role and client management preferably within a professional services or legal environment is highly desirable.
• Professional Marketing Certification is an added advantage.

Key Competencies

• Commercial Acumen Skills
• Positive Outlook
• Strong Time Management Skills
• Ability to multitask
• Highly organizational skills and time-management skills.
• Good negotiation and networking skills.
• Leadership skills.
• Incredible Integrity.
• Demonstrated experience in managing client relationships, presentations, writing proposals, and managing executive relationships.
• Flexibility.
• Strategic thinker 
• Excellent communication and interpersonal skills 
• Experience w and a strong understanding of  marketing legal services.
• Proven experience in generating business leads in the legal industry.

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Role Objective

Our client, a leading hotel is seeking to hire a Restaurant Supervisor who is experienced in managing a busy restaurantwhile ensure operational efficiency and customer service excellence. 
Core Duties and Responsibilities

• Supervise daily operations to ensure seamless restaurant functioning.
• Responsible for maintaining standards in the restaurant by ensuring hygiene controls, housekeeping and procedures are followed.
• Liaise with Front Office or Reservation desk to ensure all details of bookings are covered.
• Ensure high levels of customer satisfaction through excellent service and handling of complaints promptly and professionally.
• Monitor operating supplies, stock levels, place orders, and ensure proper inventory management, equipment and reduce spoilage and wastage successfully and ensure there is no pilferage.
• Ensure compliance with food safety, hygiene, and sanitation standards.
  Assist in training new staff , implementing service standards, aspects of service techniques and operations.
• Manage restaurant staff including scheduling, delegation of duties, and performance monitoring.
• Enforce conformity to SOPS applicable to the restaurant.
• Coordinate with kitchen staff to ensure timely food preparation and delivery.
• Perform opening and closing procedures established for the restaurant.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Conduct briefings on the special events, the specials on the menu, beverage specials, missing items and other occurrences of relevance.
• Checks the cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments and other service accessories and takes appropriate corrective action where necessary.
• Attends guests\' complaints and takes corrective action immediately and escalate where need be.
• Prepare daily reports on restaurant activities, sales, and staff performance.
• Maintain and ensure cleanliness, order, and ambiance of the restaurant at all times.
• Perform any other assigned reasonable duties and responsibilities as assigned. 

Qualifications:

• Diploma/Degree in Hospitality Management or related field.
• Minimum 3 years of experience in a similar position within a busy restaurant environment or Hospitality industry is preferred.
• Knowledgeable of food safety and hygiene regulations.
• Proficiency in Microsoft Office Suite.
• Working knowledge of POS systems

Competencies

• High level of integrity.
• Strong leadership skills
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive under pressure in a fast paced environment.
• Strong organizational and time management skills.
• Ability to manage a team and resolve conflicts effectively.
• Great Relationship Management skills 
• inventory management skills. 
• Keen eye to details

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Role Objective

Our client, a leading hotel is seeking to hire customer centric  in ordes in order to contribute to a delightful guest experience.
Core Duties and Responsibilities

• Welcome guests and assist with guest queries and requests efficiently with refined hospitality.
• Provide food and beverages promptly and courteously.
• Maintain cleanliness of all work areas and equipment, proper storage and care of.
• Offer menu explanations and suggest pairings of menu items and provide expert recommendations.
• Maintain pristine table setups (cutlery polishing, linen care, floral arrangements)
• Ensure immaculate station upkeep throughout service.
• Coordinate seamlessly with kitchen and bar and other relevant departments
• Assist with guest queries and requests efficiently. 
• Upselling and cross selling while maintaining a high standard of service.
• Billing, present bills to customers and ensure settlement in accordance with the procedures of the hotel.
• Setting up of the restaurant before and after service as per set brand standards.
• Responsible for service of food and beverages as per set brand standards.
• Take orders correctly and ensure efficient service.
• Promote beverage sales.
• Ensure proper sequence of courses or change in accompaniment is clearly communicated to assist kitchen in preparation.
• Ensure prompt table clearance.
• Ensure any complaint is addressed or escalated to the relevant authority.
• Clean and refill cruet and condiment sets.
• Professionally resolve service recoveries when needed.
• Collect feedback to continuously elevate standards.
• Any other duties as delegated.

Qualifications:

• Diploma in Hospitality management, Food and Beverage Service or a related field.
• At least 2 years similar experience in service in a busy high-end restaurant.
• Proficiency in hotel management software.

Competencies

• Commitment to professional values and integrity
• Strong interpersonal and communication skills
• Excellent problem-solving abilities.
• Excellent Customer centric skills
• Adaptable to working in various shifts
• Impeccable grooming and professional etiquette.