Job Openings at Emerge Egress Consulting

Role Objective

• Our client is looking for a dynamic client service representative is responsible for maintaining the client relationship and ultimately helps provide experience for clients. Plays the integral role in interfacing with in ensuring seamless, client match and outstanding experience. 

Core Duties and Responsibilities

• Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment. 
• Receives referrals and inquiries on the services of this company.
• Offer administrative support, maintain event folders with meticulous attention.
• Manage various client accounts to ensure retention, updating clients and cross selling efforts are achieved.
• Assists with sales, marketing and public relations efforts.
• Maintains integrity in every interaction with clients. 
• Schedules and coordinates day-to-day activities. 
• Liaise with a dynamic events team to streamline workflows and elevate operational efficiency.
• Ability to relate to clients that is sensitive to the unique needs of the individual.
• Provide exceptional customer support via various communication channels.
• Respond to client inquiries in a timely and professional manner.
• Analyze and resolve customer complaints in a fair and efficient way.
• Collaborate with internal teams to ensure seamless service delivery.
• Ensures that all referrals are received in an accurate, detailed manner and are properly handled. 
• Performs various supervisory activities for scheduling appropriate to clients, timecard processing, where necessary. 
• Performs other office coordination duties. 
• Manage event details across various aspects of logistics accuracy.
• Take charge of guest lists, cancellations, adjustments, and other key event logistics with ease.
• Research and document venues and logistical database to ensure every event hits the perfect note.
• Participate and contribute innovative, creative ideas and strategies to enhance processes and event outcomes.
• Any other duties as allocated.

Job Specifications and Qualifications

• Bachelor’s Degree in Marketing, Business or Communication or related field.
• At least 3 years’ work experience
• Ms Office Suite Proficiency

    Key Competencies

• Excellent Communication skills, 
• Adaptability & Flexibility skills, 
• High level of Customer Centricity, 
• Strong Organization skills, 
• Stress Management, and Resourcefulness
• Multi-tasking skills

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.Role Objective

• Our hospitality client seeks an organized and aggressive individual, ensuring high-quality customer service, and building relationships with key accounts to generate revenue, expand market share, and achieve profitability targets while successfully managing execution of day to day implementation of client briefs.
• The role involves achieving individual and team sales targets, developing strategies, ensuring timely tender and bids submission, and identifying emerging markets.

Core Duties and Responsibilities

• Conduct market research to identify new opportunities and trends in the hospitality sector.
• Develop event strategies that generate quality leads for our clients.
• Managing a variety of events ranging from creating concepts, planning and event productions for various clients
• Identify, secure and manage suppliers for events with excellence.
• Prepare and manage all event communications and ensure high quality experience, pre, during and post-event.
• Foster relationships with community organizations, businesses, and vendors providers to build partnerships and referral networks.
• Manage digital marketing efforts, including social media, email campaigns, and website content.
• Oversee the production of marketing materials and ensure brand consistency.
• Organize and participate in events, marketing programs.
• Develop and execute business development plans to expand the services.
• Analyze marketing and business development performance metrics and adjust strategies as needed.
• Collaborating with internal teams to develop and implement customer-centric initiatives and solutions.
• Collaborate with the management team to align marketing efforts with overall business objectives.
• Manage the marketing budget and ensure cost-effective use of resources.
• Train and supervise the client service and marketing team to achieve departmental goals.
• Monitor competitor activities and provide insights to improve the market position.
• Prepare regular reports on marketing and business development activities and outcomes.
• Maintain up-to-date knowledge of healthcare regulations and industry standards.
• Work closely with the customer service team to enhance patient satisfaction and retention.
• Identifying and pursuing new business opportunities within regional market, including partnerships, collaborations, and strategic alliances.
• Developing and executing innovative strategies to expand our client base, visibility and increase market penetration.
• Building and maintaining strong relationships with existing clients, ensuring exceptional customer satisfaction and retention.
• Analyzing market trends, competitor activities, and customer feedback to identify opportunities for improvement and innovation.
• Monitoring and optimizing key performance indicators (KPIs) to track progress and achieve business objectives.
• The role involves managing customer databases, developing monthly interactions, managing communication, preparing reports and establishing SLAs and compliance with deliverables.
• Any other administrative duties as assigned.

Job Specifications and Qualifications

• Bachelor’s Degree in Marketing, Business Administration, Communication, or a related field.
• At least 3 relevant experience in Business Development
• Proven track record of successful marketing campaigns and business development initiatives.
• Proficiency in Microsoft Office Suite

Key Competencies

• Strong leadership skills
• Effective communication & Digital Marketing skills,
• Market Intelligence
• Business Acumen Skills
• Excellent analytical skills, 
• Excellent media relations skills
  Attention to detail, 
• High Integrity
• Excellent Customer Service
• Creativity and self-motivation.
• Problem Solving Skills