Job Openings at Fairmont Hotels & Resorts

Reporting to the Director, Digital, Marketing & Communications, the PR Coordinator is responsible for managing and developing the digital ecosystem of Fairmont properties in Kenya

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

Reporting to the Director of Digital, Marketing and Communications, responsibilities and essential job functions include but are not limited to the following: 

• In charge of coordinating all PR activities for the properties of Fairmont Kenya (Fairmont The Norfolk, Fairmont Mount Kenya Safari Club, Fairmont Mara Safari Club), in order to achieve the communication strategy set up by the marketing direction
• Manage all aspects of relationship building and maintenance with external (public) stakeholders or influencers (in the way that they have the ability to influence the brand image and awareness) : clients, guests, media, social media influencers.
• The PR coordinator is the first ambassador of the brand in Kenya and for Kenya
• Define the company's public relations goals by developing and implementing strategies to maintain the company's public image.
• Define PR KPIs such as positive impact, content, coverage, repetition, impact on brand value, etc.
• Define PR plan
• Manage PR production, coordination and scheduling
• prepare press releases, monitoring media coverage, organizing press conferences, as well as coordinating interview requests, social media relations or partnerships
• participate to trade & media shows to create bonds and opportunities together with sales team
• Cultivate strong relationships with media outlets and journalists to ensure efficient communication and maximum coverage.
• Schedule press conferences and public events, and coordinate interview requests.
• Work with the marketing team to plan and implement campaigns aimed at increasing brand awareness.
• Analyze the outcome of public relations campaigns and report the findings to management.
• Maintain an up-to-date press list of journalists, influencers, and other members of the media.
• Able to segment and target the right stakeholders, same for media houses and influencers
• Segment the social medias according to the communication objectives and targets (non-exhaustive : LinkedIn, Wechat, Facebook, Tik Tok, Instagram, Twitter…) and identify the right influencers
• Manage to work hand-in-hand with Global Accor teams in order to increase his/her knowledge and to get opportunities at global level for the brand
• Manage budget
• Manage reporting to the director of Marketing, Communication and digital
• Train internal ambassadors
• Develop Fairmont Kenya Hashtag and Tag strategy
• Analyze competition actions in PR
• Develop constantly your knowledge on PR
• Happy to share : develop teams knowledge

Your experience and skills include:

• Bachelor’s degree in public relations, journalism, marketing, or a relevant field.
• At least 1 year of experience working in the public relations industry.
• A portfolio of successful client work.
• Excellent knowledge of public relations best practices, brand management, and media strategies.
• Exceptional communication skills and the ability to collaborate with personnel and members of the media.
• Superb written skills and knowledge of press release style guides.
• Solid organizational skills and the ability to work well in a fast-paced environment.
• you will have proven your ability to see things differently with creative flair,
• you like to challenge the status quo
• you love working in an inspiring, experiential, luxe and fast-paced environment.
• You have effective relationship skills and the ability to build excellent relationships with stakeholders & colleagues. 
• Excellent Microsoft Word/Excel/PowerPoint/Outlook skills, with competent use of other relevant applications. 
• Creating a brief for a PR agency is no hard task for you
• Creating story telling is your motto
• You know how to speak to various communities : from b2b influencers to b2c influencers as well as partners’ influencers / you know which lever to activate
• You have an overview of all relevant medias / social media on local as well as international markets
• You have Proven ability to successfully collaborate with a wide range of internal and external stakeholders – from junior to senior executive positions

go to method of application »

We are looking for a dynamic, forward-thinking and pro-active Junior Sous Chef of F&B Production responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within F&B Production. Be part of a team focussed on driving successful business results.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning opportunities through our Academies and the opportunity to earn qualifications while at work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Supervising the kitchen staff for quality and consistency of dishes.
• Interacting with the hotel guests promoting the facilities and services it has to offer and getting feedback.
• Ensure receiving only fresh and quality supplies to the store room
• It is expected that from time to time there will be a need to work in other areas within the business estate. All staff are expected to be flexible in their approach to work as the principles of cross training and multi skilling to other areas are fundamental to the work process.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by the Management Team from time to time.  Such duties will be reasonable in relation to the employee’s skills, abilities, status etc.
• Follow up on orders and inventory.
• Controlling portioning, presentation, and quality of dishes coming out from the kitchen.
• Ensure receiving fresh and quality products from suppliers.
• Conducting constant research and/or finding new supplies to keep expenses as low as possible while maintaining quality.
• In charge of kitchen equipment and ensuring proper use of staff to avoid damage.
• Support the Head Chef in cost control, minimizing wastage, pricing etc.
• Managing the kitchen team, testing and evaluating, for efficient performance keeping consistency and quality.
• Training and motivating kitchen staff to improve and learn.
• Following the safety and security procedures and making sure kitchen staff does as well.
• Following and training the staff on food sanitation and cleanliness of the kitchen.
•  Ensures a high standard of restaurant services for guests (welcome gifts etc.)
• If asked, informs guests about the services on offer at the hotel
• Guarantees quality of service and the fulfilment of the brand's quality promise
• Manages the department's spend on cleaning products and welcome gifts
• Helps optimise energy costs
• Organises the department for optimum efficiency, ensuring headcount matches the    workload
• Maintains and analyses dashboard charts and implements action plans as necessary
• Respects and ensures respect of standards regarding hygiene, cleanliness and the safety of  guests' property
• Applies and ensures application of the hotel's safety regulations
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)

Your experience and skills include:

• Vocational diploma or degree in hospitality or F&B studies and/or significant previous  experience in a similar position
• Computer literate
• National language Significant managerial experience 
•  Perfect knowledge of HACCP guidelines

go to method of application »

We are looking for a dynamic, forward-thinking and pro-active Mixologist of F&B Service responsible for both strategic and operational requirement of the function. This is a fantastic opportunity to further develop competencies and learning in many areas and functions within F&B Service. Be part of a team focussed on driving successful business results.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning opportunities through our Academies and the opportunity to earn qualifications while at work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Deliver only the best quality product to the guests
• Always be courteous to your customers and show your will to help.
• Acknowledge every guest in every section of the hotel.
• Smile greet and make the guests feel comfortable in the food and beverage outlets and the public areas of the hotels.
• Resolve guest’s issues, problems or requests in minimum time and a professional manner.
• Obey the department rules and regulations for behaviour, presentation, uniformity and service procedures.
• Take responsibility to do your duties on the best side.
• Operate equipment by safety rules and proper use to avoid breakage.
• Be responsible of your cash float and handle transactions professionally. It is expected that from time to time there will be a need to work in other areas within the business estate. All staff are expected to be flexible in their approach to work as the principles of cross training and multi skilling to other areas are fundamental to the work process.
• In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by the Management Team from time to time.  Such duties will be reasonable in relation to the employee’s skills, abilities, status etc.
• Obey the department rules and regulations for behaviour, presentation, uniformity and service procedures.
• Take responsibility to do your duties on the best side.
• Operate equipment by safety rules and proper use to avoid breakage.
• Be responsible of your cash float and handle transactions professionally
• Show support and positive attitude in training new team members and welcome them to the team.
• Keep an open mind to other people opinions.
• Always be ready to learn more and improve your knowledge of the menu.
• Participate in professional trainings organized by the food and beverage management.
• Ensures a high standard of restaurant services for guests (welcome gifts etc.)
• If asked, informs guests about the services on offer at the hotel
• Guarantees quality of service and the fulfilment of the brand's quality promise
• Manages the department's spend on cleaning products and welcome gifts
•   Helps optimise energy costs
• Organises the department for optimum efficiency, ensuring headcount matches the  workload
• Maintains and analyses dashboard charts and implements action plans as necessary. Respects and ensures respect of standards regarding hygiene, cleanliness and the safety o  guests' property f                             
• Applies and ensures application of the hotel's safety regulations
• Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc.)

Your experience and skills include:

• Vocational diploma or degree in hospitality or F&B studies and/or significant previous   
• Experience in a similar position
• Computer literate
• National language - well spoken, communication, sales.

go to method of application »

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. Your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

What is in it for you:

• Learning programs through our Academies and the opportunity to earn qualifications while on internship
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21 

What you will be doing:

• Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel
• Consistently offer professional, friendly and engaging service
• Ensure the timely and efficient transfer of luggage to and from the guest’s room
• Ensure the guest is familiar with their room upon arrival ie. temperature control, amenities, hotel services
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the supervisor
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards, including all safety policies 
• Other duties as assigned

Your experience and skills include:

• Previous customer service experience required
• Service focused personality is essential
• Previous experience as a Bellperson/Porter an asset
• Valid  driver’s license
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Physically fit and able to lift 15+kg and carry guest luggage
• Possibility of making a study agreement of at least 6 months