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  • Posted: Aug 10, 2022
    Deadline: Aug 22, 2022
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    Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...
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    Business Process Analyst

    The Position: 

    The Business Process Analyst is responsible for organizing stakeholder process engagements, analyzing existing processes, interviewing staff, gathering data, and assessing the business model to ensure the processes documented are effective and efficient.

    Key Responsibilities:

    • Carries out analysis of present processes, identifies opportunities for improvement and holds stakeholder engagements with business representatives to implement the identified process changes within the business to enhance operational efficiency and improved customer experience.
    • Liaise with management to coordinate process improvement project activities Conducts periodic reviews and analysis of the Standard Operating Procedures (SOPs) on the Circle/Repository to ensure they are up to date and engages assigned business units to ensure adherence to the established processes/SOPs.
    • Interviews business unit representatives, gathers data and leads implementation of the re-engineered/improved processes.
    • Designs, maps and documents business processes; create and present process reports.
    • Stay up to date with the latest business practices and technologies
    • Inspect effectiveness of active process improvement initiatives and make useful recommendations
    • Collect information and evaluate them in the alignment of project goals and organization goals
    • Communicate with staff at all levels to evaluate key performance measures.
    • Create process plans that contain project goals, milestones, and resources for the assigned business units.

    The Person:

    For the above position, the successful applicant should have the following:

    • A Bachelor’s Degree in statistics, Economics, Finance or a Business-related field from a recognized institution.
    • At least 3 years’ progressive experience in process design and re-engineering of business processes with at least 2 years’ experience in stakeholder management & Project Management.
    • Keen eye for details, analytical, team player, good interpersonal skills and collaborative mindset

    go to method of application »

    Bancassurance Corporate Relationship Manager

    The Position:

    Reporting to the Senior Manager-Corporate business, KCB Bancassurance Intermediary Ltd. (KBIL), the position is responsible for:

    • Development and growth of corporate business through corporate sales channels
    • Effectively support Bank Corporate business team on all insurance matters
    • Ensure a “wow” customer experience for internal and external customers at all the contact points
    • Ensure prompt engagement on and collection of premiums towards achievement of a cash and carry business

    Key Responsibilities:

    • Ensure business retention by daily monitoring of expiring policies, ensuring advance renewal engagements, giving relevant advice or seeking required support and timely reporting.
    • Responsible for business performance and delivery of set targets.
    • Develop and implement strategies to drive more corporate insurance business including through up sales and cross sales.
    • Leverage key marketing initiatives being undertaken by the Corporate RMs and the Agency while working closely with the RMs to spot and seize insurance business opportunities.
    • Support in training all stakeholders and expend appropriate knowledge in identification of insurance opportunities from the Bank’s insurance registers.
    • Responsible for timely collection of realized premiums and ensure debt levels are kept within set levels.
    • Manage the day-to-day insurance operations at the corporate division including timely booking, ensuring placement among others.
    • Efficiently and effectively resolve all insurance inquiries/issues from clients and corporate team
    • Share and discuss all related reports with different stakeholders periodically and as and when required

    The Person:

    For the above position, the successful applicant should have the following:

    • Bachelor's degree in a business-related field from a recognized university.
    • A professional certification in Insurance (CII/IIK)

    Method of Application

    Use the link(s) below to apply on company website.

     

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