Latest Jobs at Chipper Cash

What You Will Be Doing

• Lead our global social media team and work closely with the marketing teams around the world to define a cohesive social strategy
• Develop social strategies with a focus on both engaging and supporting current users, balanced with strong editorial and brand building content
• Work with Customer Operations and Marketing to ensure current and new users are well supported and engaged on social channels
• Build a world class social media presence and share approach and learnings with marketing teams in other regions where Chipper is present
• Test and learn with innovative campaigns on primary and emerging channels
• Evaluate and improve the success of social media and influencer campaigns, reporting back to internal and external stakeholders as appropriate
• Manage Chipper’s social media publishing, listening and analytics tool stack, and provide guidance on the best tools
• Brainstorm new, creative approaches to influencer campaigns. Keep abreast of emerging trends, technologies and influencers across Chipper’s core markets
• Manage social media and influencer budget to maximise ROI and achieve business goals
• Ensuring effective social media monitoring and listening, reporting brand performance and sentiment
• Ensuring the team delivers social media posts that are compliant with the applicable laws and regulations
• Understanding the process for monitoring and reporting social media effectiveness, engagement and business conversion results
• Define the strategic approach and tone of voice for each channel
• Build relationships with cross functional teams including agencies to support business priorities and initiatives
• Manage and grow a world class remote social media team

What You Should Have

• You’re a brand builder and have worked scaled some amazing brands via social channels, specifically in the Fintech, E-commerce, or high growth brands
• Proven Social Media, online marketing and campaign management experience
• Excellent writer and storyteller
• Work closely with content creators and agencies to deliver hyper local and globally scalable content
• Experience evaluating and deploying enterprise level social media marketing tools for publishing, approval workflows, social listening
• Experience of team building, leading and mentoring a team of high performers
• Analytical skills to measure results and optimize the nurture tracks to convert leads to customers
• Excellent written and verbal communication skills in English and strong editing skills with attention to detail
• Keen understanding of what people engage with on social, you not a seller your a listener
• Ability to deliver engaging, market leading social media content across multiple platforms
• Good eye for detail in the accurate production of materials
• Ability to manage multiple projects, timelines & teams in a fast-paced environment
• Social media reporting capabilities and ability to connect social media KPIs with overall marketing and business objectives
• Strong people management skills, being confident in developing a cross functional team and getting everyone to share a vision and strategy for different channels

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What You Will Be Doing

• Drive referral marketing end-to-end, from informing referral strategy and building referral launch strategies in new countries and optimize the referrals journey in each geography
• Drive new user aquisition through referral marketing campaigns
• Partner with the Product and Marketing teams to track the right metrics and execute campaigns that drive awareness and adoption on an ongoing basis
• Develop referral positioning and messaging informed by user research, competitive research market insights, and deep understanding of how referrals work in the local context they are deployed in
• Active existing users into the referral use case though education and messaging campaigns
• Monitor and Report on the performance of referrals campaigns to the broader team. Highlighting opportunities for improvement in the Chipper referral program
• Work closely with a range of cross-functional teams—product managers, engineering, compliance, data intelligence and the rest of the marketing org— to develop, test, and continuously improve the Chipper referral program
• Work with the Finance, Marketing and Product teams to set referral limits that aligns to the product value proposition and with our users’ success
• Partner with the Product and Marketing teams to track the right metrics and execute campaigns that drive awareness and adoption on an ongoing basis
• Conduct market research and user interviews to understand the key personas and user psychology around referral
• Test and measure performance of specific campaigns at specific reward values to determine the sweet spots for high volume and hight quality growth via referrals
• Work with country marketing leads to develop and launch new campaigns, measure performance, and test new referral rewards
• Work with Activation and Retention team in cohort analysis to determine the value of users generated from referrals

What You Should Have

• 3+ years of relevant Product Marketing Management – direct experience on high volume referrals program management preferred, not required
• You have used various product analytics tools to measure funnals and conversions
• You’re a strong copy writer, with excellent analytics and reporting skills
• Experience in B2C marketing, and working closely with product development and marketing teams is preferred
• Experience in branding, messaging, marketing plan development, and product launches
• Ability to influence at all levels, and work effectively across functions and geographies
• Ability to be accountable, demonstrating high attention to detail and quantitative skills in a fast-paced environment
• Excellent analytical, written, presentation, and verbal communication skills. Proficiency in SQL preferred
• Collaborative and desire to work in a fast-paced environment

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What’s in It for You?

Your role will assist in the process of identifying, detecting, monitoring, and dispositioning cases related to financial crime compliance using the risk related policies and procedures which are compliant with our global policies, as well as local regulatory requirements.  You will work with staff reporting to the CCO, Chief Technology Officer (CTO), Chief Financial Officer (CFO), Chief Operations Officer (COO), Chief Executive Officer (CEO), and approved third party vendors to promote an appropriate risk-based approach.

Your position will be dynamic as you manage risk in the workflow for Chipper Cash’s Alerts & Monitoring Team.  Responsibilities for your role include, but are not limited to:

• You will initiate proactive cases and review alerts generated by the transaction monitoring system concerning customer transactions for unusual or suspicious activity and, when needed, initiate a case investigation referral escalate your findings to the Tier III investigations for complex cases (e.g. involving international transactions, law enforcement referrals).
• You will review sanctions alerts that are generated by the system to determine if they are true matches or the further dispositioning of the alert in the case management system.
• You will conduct fraud analysis based on alerts generated and determine if further investigation is required by documenting your findings in the case management system.
• You will conduct periodic customer reviews, including those generated by Events and referrals.
• You will conduct information sharing requests required by statute (such as 314(a) ) searches in response to the USA PATRIOT Act.
• You will work independently within the AML policy framework to determine priorities and meet deadlines.
• You must keep abreast of changes to mobile payments industry, financial crime trends, and regulatory requirements in order to assess impact and communicate changes to relevant stakeholders.
• You apply subject matter expertise to the prioritization and  identification of trends, anomalies and patterns for given case investigations and prepare required reporting for dispositioning, including further escalation per policy.
• Your interactions regarding sensitive customer information matters that require you demonstrating the exercise of sound judgement and high-quality standards in risk analysis.
• You will prepare reporting of trends and patterns of suspicious activity of the customers who misuse our products and services, so that we may adjust our control mitigation.
• You serve as a mentor to other analysts through sharing knowledge, expertise, and problem-solving discussions.
• You work with management to identify professional development goals and opportunities, including on-the-job training/skills enhancement.
• You must maintain detailed records of all information used within the case management system for the investigation to clear or escalate the alert.
• You will perform any additional duties, as assigned.

Qualifications

• You possess a minimum of 4-8 years of experience in financial services related role(s), with experience in several financial crimes underlying disciplines (AML/CFT, sanctions, fraud, investigations, transaction monitoring, client due diligence, agent due diligence). Candidates with less financial services experience may be considered if in a relevant discipline.
• You have a minimum of bachelor’s degree, , and if you also have certification(s) from professional bodies relevant to the financial services sector that’s a plus.
• You have demonstrated subject matter expertise (mobile banking/mobile payments/prepaid/ internet payments).
• Knowledge of AML/CFT, sanctions, and fraud laws, rules, regulations, risks, and typologies.
• You gained experience operating effectively across globally dispersed teams.
• You have demonstrated experience to independently manage, organize and prioritize multiple tasks, projects, responsibilities, and competing priorities for yourself and the team.
• You possess excellent written, verbal English communication and analytical skills, with the ability to articulate ideas to a diverse audience.
• It’s a plus if you have experience liaising with regulators and internal audit staff, such as examinations, audit and reviews, document production, and issue responses.
• Be a self-driven, self-starter. We’re a dedicated, hardworking team collectively motivated by our mission and vision.
• Have a global mindset. Even at our small size, we have a team that represents 10+ countries, and our global footprint of customers will continue to grow.

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What’s in It for You?

You will work with staff reporting to the CCO, Chief Technology Officer (CTO), Chief Financial Officer (CFO), Chief Operations Officer (COO), Chief Executive Officer (CEO), and approved third party vendors to promote an appropriate risk-based approach. Your mission involves ensuring Chipper Cash is in compliance with regulatory obligations for it’s KYC/CDD/EDD and using approved tools and processes for customer onboarding,  due diligence activities, and escalations (as required) in your work. Responsibilities include, but are not limited to:

You will assist the CCO  in conducting day-to-day on-boarding activities on personal and business accounts in accordance with policies, procedures, and processes for Chipper Cash’s Business and regulatory obligations:

• You will identify key risks in the current client onboarding verification process and recommend strategies for future state design to mitigate AML risks while operationalizing efficiency and reducing account lead time,
• You will conduct due diligence (CDD) and initial analysis of enhanced due diligence (EDD) on new and existing customers in the case management system.
• You review identification and other CDD/EDD  documents for authenticity, completeness, and accuracy.
• You may gather data from various internal and external sources (from customers, any existing electronic files, etc.) to complete Know-Your-Customer (KYC) and Know-Your-Business (KYB) profiles.
• You perform Sanctions and Politically Exposed Persons (PEP) screening, investigating true positive hits and escalate for further review and approval to management.
• You perform initial Periodic Customer Reviews to ensure timeliness and accuracy of the review.
• You maintain sufficient understanding of products and services to recognize AML/CFT and Sanctions risks.
• You are able to provide AML/CFT  guidance to staff and respond to related customer queries, often on a real-time basis, or escalate those queries, as required.
• You use your subject matter expertise in identification of trends, anomalies and patterns for suspicious activity and red flag indicators in the KYC/CDD/EDD area.
• You serve as a mentor to other analysts through sharing knowledge, expertise, and problem-solving discussions.
• You will perform any additional risk screening, analysis and duties, as assigned.
• You work with management to identify professional development goals and opportunities, including on-the-job training/skills enhancement.

Qualifications

• Ability to adapt, learn the formal and on-the-job/mentor training to incorporate due diligence processes, systems and technologies for best practices in client onboarding, CDD/EDD and Case management.
• A minimum of 2 years of experience in financial services or related role(s).
• Work within the financial services compliance, AML legal or other control-related function in the financial services industry preferred. Candidates with less financial services industry experience may be considered if the applicant also possesses equivalent experience in another discipline with a financial crimes compliance/AML/CFT/Sanctions/Anti-Fraud nexus.
• Detail oriented and able to work independently and within dispersed team environment.
• Strong English written, verbal communication and analytical skills required.
• Experience operating effectively across globally diverse businesses and matrixed environments on a variety of compliance issues required.
• Working knowledge and experience with AML/CFT/ Sanctions /Fraud regulations, risks and typologies.
• Knowledge of mobile money ecosystem. Working knowledge of e-money, and regulations applicable to mobile and internet-based payment systems and related regulations and requirements preferred.
• Bachelor’s degree required; advanced degree/certifications preferred.
• Be a self-driven, self-starter. We’re a dedicated, hardworking team collectively motivated by our mission and vision.
• Have a global mindset. Even at our small size, we have a team that represents 10+ countries, and our global footprint of customers will continue to grow.
• Be comfortable with the uncomfortable, goals that is!

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What You Will Do

• You will design and execute the recruiting strategy in one or multiple key areas within our Global organization with a constant lens on diversity, inclusion and belonging
• You will be a trusted talent acquisition advisor for some of Chipper’s most critical business units such as Engineering, Product, Operations, etc. 
• You will track and analyze metrics and report on hiring progress to business leadership on a regular basis
• You will work in partnership with recruiters, coordinators and other team members to build creative strategies around sourcing and attracting the best talent in a competitive market
• You will recommend and drive improvements to enhance and scale our overall recruiting practice; for example, run recruitment workshops for hiring managers and interviewers
• You will work closely with cross-functional teams like People Ops, Finance, and Legal to deliver a high-quality and holistic candidate experience

What You Should Have

• You have experience working as an in-house recruiter in a fast-paced, high-growth environment hiring senior leadership
• Ideally, you have experience at a pre-IPO company with stock options
• You have experience and enjoy working in a global market, both in terms of attracting candidates but preferably also from a partner management perspective
• You have a deep understanding of creative sourcing strategies to find those diamonds in the rough
• You have a growth mindset and can be flexible. You can shift tasks and priorities when circumstances change (at a fast-growing startup, they often do)
• You are a standout colleague and you strive for having phenomenal collaboration across teams, functions, and locations
• You possess strong interpersonal and consultative skills
• You are passionate about ensuring that each candidate who interviews has an outstanding and positive experience

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The Team

This role sits in the treasury and liquidity management team which manages the supply and demand of financial resources within the organization. This includes ensuring that the firm has sufficient financial resources to fund customer and organisation activities as they occur, minimising currency risk while also establishing an optimal funding and investment structure to support achievement of business objectives.This role will play a key role in ensuring the credibility of data and management information used to monitor, and inform decision making regarding, the liquidity position. 

What You Will Be Doing

• Own and deliver daily and month end reconciliation of ledger entries and balances to bank and other payment partner positions, with timely resolution of discrepancies/mismatches and appropriate escalation of any unresolved items outside defined SLAs to appropriate contacts in a timely manner
• Deliver daily reporting of treasury and liquidity KPIs to finance and treasury leaders
• Support weekly and monthly cashflow forecasting and variance analysis
• Maintain strong working relationships with bank and payment partners, as well as key internal contacts
• Follow-up and confirm timely execution of key treasury transactions
• Assist in monitoring and reporting on the firm’s FX exposure
• Support regular and ad hoc data analysis and data requests
• Participate in treasury projects and support on internal/external audit queries
• Contribute to and implement initiatives to improve controls and operational processes in treasury

What You Should Have

• Strong experience in spreadsheets and Excel
• High level of accuracy and strong attention to detail
• Good time and task management with the ability to work to tight deadlines
• Be collaborative and ‘Can Do’ attitude
• Ability to working in a cross-cultural environment
• Degree and/or professional qualification in Finance, Accounting, Economics or other quantitative fields
• 2 years banking or payments industry treasury operations experience

Preferable but not essential

• Experience managing foreign exchange

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What you will be doing

• Provide excellent support via various touchpoints (email, live chat, social media, and telephone) to our customers
• Proactively identifying patterns with user frustrations and expectations of customers, seeing where we can change our processes, tools, or product to make their lives easier
• Escalating customers’ issues and feature requests to the product teams

What you should have

• 1-3 years experience in a Customer Service role, ideally within financial services, telecommunications, or other digital products
• Must be fluent in English and French
• Advanced fluency in English (Speaking and Writing) This role requires you to communicate in English with customers and team at a professional working capacity
• Experience handling customer inquiries via email, chat and telephone

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What You Will Be Doing

Reporting to the Senior Pricing Manager you will:

• Develop and execute impactful pricing, engagement and GTM strategies across all our countries in partnership with the Pricing Manager
• Build pricing optimization models and recommendations to support the company’s growth objectives, always maintaining a customer-centric framework. Align with cross-functional stakeholders on objectives, approach, key priorities and success metrics, leading the execution
• Develop, execute, and track pricing initiatives and recommendations across our products and geographies
• Collaborate closely with other teams to ensure buy-in from a broad range of stakeholders 
• Work with the Business Intelligence teams to build and update dashboards, reports, and tools to monitor pricing performance and main revenue KPI’s
• Build and share insights on the local markets in strong partnership with local teams, marketing and operations. E.g. competitive landscape, macro-economic environment in each of the countries the company operates
• Manage and monitor daily FX Rates for multiple global corridors, working closely with operations and finance
• Perform statistical analysis to measure the market sensitivity to pricing changes
• Support the development of go-to-market plans from a pricing perspective

What You Should Have

• 4+ years in sectors that rely on high volume transactions, dynamic pricing and e.g. Betting & Gaming, Online Travel, Marketplaces, Online Trading/FX etc
• Exceptional proven ability to develop pricing strategies in a high-growth, competitive, environment on a global scale
• Problem solving approach to complex business questions and leverage pricing to create a strong competitive advantage
• Strong communication skills, ability to work cross-functionally with product, business insight, marketing. You are able to build compelling narratives from data
• Advanced level of data analysis and manipulation using MS Excel, SQL and / or Python
• Ability to conduct deep market research in strong collaboration with cross functional teams (e.g. marketing, operations, finance)
• Strong commercial acumen & well-rounded business knowledge
• Comfortable working in a fast-paced and highly collaborative environment

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Customer Operations Department Overview 

Our Customer Operations team is at the heart of Chipper, as it is the first point of contact with our customers and the team that knows most intimately the struggles and hopes of customers. Most important is the team’s ability to respond to customers with empathy and work alongside customers to solve their problems. 

The Customer Operations team also works closely with the Product Operations, Product & Engineering, Legal & Compliance, and Growth Marketing teams. It’s about much more than resolving tickets. It’s also about helping us find solutions that will prevent customers from having problems in the first place and help us deliver on the promise of Chipper working like magic.

The Senior Customer Operations analyst would be responsible for receiving and escalating difficult issues to ensure exceptional service standards and sustain high customer satisfaction

What You’ll Be Doing

• Provide excellent support via various touchpoints (email, live chat, social media, and telephone) to our customers.
• Proactively identifying patterns with user frustrations and expectations of customers, seeing where we can change our processes, tools, or product to make their lives easier
• Escalating customers’ issues and feature requests to the product teams. 
• Compiling regular team and customer reports

What you should have

• 3+ years of customer service experience handling inquiries via email, live chat, telephone, social media or any other written communication
• Experience in handling escalations and difficult customer problems related to payments, onboarding or user experience

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What You Will Be Doing

• Overseeing a growing team of Customer Operation analysts and be a point of contact and escalation for customer issues working alongside our Product Operations team.
• Providing customer support to the best of your ability by talking directly and honestly with our customers to deliver a great user experience with emphasis on key features such as Cryptocurrency and US stocks.
• Communicating with our customers through a variety of different mediums whether that be through calls, social media platforms, email or in-app chat.
• Proactively identifying patterns in the user frustrations and expectations of customers, seeing where we can change our processes, tools or product to make their lives easier.
• Working with other team leads within Customer Operations as well as the QA Manager and Training manager to drive best practise and deliver quality service
• Working with the Compliance team to act as the first line of defence to help spot and investigate trends.
• Working with the Communications lead to ensure customer service updates related to service downtime and product information is accurate.
• Responsible for understanding, prioritising and escalating our customers’ feedback and feature requests to the product teams and wider business.
• Overseeing the day-to-day management of the team including conducting weekly 1:1s to mentor and develop the team.
• Assisting with co-ordinating team schedules to ensure the team are able to meet SLAs during operational hours

What You Should Have

• You have a minimum of 2-3 years in a customer service team lead or manager role directly managing staff, ideally within financial services or other digital products
• You have a working knowledge and understanding of financial products such as Cryptocurrency and US Stocks
• You have strong written English communication skills
• You have experience handling customer inquiries via email, chat or other written communications
• You are self-driven. You should be self-motivated and enjoy a lot of independence. We’re a dedicated, hardworking team that is collectively motivated
• You have a global mindset and be tolerant of others. We’re still growing but we are a company of many cultures and backgrounds
• You are comfortable with asynchronous conversations and an understanding of your coworkers roles
• You are open to working some nights and weekends on a rotating basis