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  • Posted: Aug 25, 2023
    Deadline: Not specified
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    Front Office Officer / Receptionist

    Job Description

    We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk at our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

    Responsibilities

    • Keep the front desk tidy and presentable with all necessary materials (pens, forms, paper, etc.).
    • Greet and welcome guests.
    • Answer questions and address complaints.
    • Answer all incoming calls and redirect them or keep messages.
    • Receive letters, packages, etc. and distribute them.
    • Prepare outgoing mail by drafting correspondence, securing parcels, etc.
    • Check, sort and forward emails.
    • Monitor office supplies and place orders when necessary.
    • Keep updated records and files.
    • Monitor office expenses and costs.
    • Take up other duties as assigned (travel arrangements, schedules, etc.).

    Requirements

    • Proven experience as a front desk representative, agent or relevant position.
    • Familiarity with office machines (e.g. fax, printer, etc.).
    • Knowledge of office management and basic bookkeeping.
    • Proficient in English (oral and written).
    • Excellent knowledge of MS Office (especially Excel and Word).
    • Strong communication and people skills.
    • Good organizational and multi-tasking abilities.
    • Problem-solving skills.
    • Customer service orientation.
    • High School diploma; additional qualifications will be a plus.

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    Accountant - Hospitality

    Job Description

    • We are looking for an Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.
    • Accountant responsibilities include auditing financial documents and procedures, reconciling bank statements and calculating tax payments and returns. To be successful in this role, you should have previous experience with bookkeeping and a flair for spotting numerical mistakes. Ultimately, you will provide us with accurate quantitative information on the financial position, liquidity and cash flows of our business, while ensuring we’re compliant with all tax regulations.

    Responsibilities

    • Maintaining various ledger and Journal accounts using the Company accounting system.
    • Maintaining accounts receivable and accounts payable.
    • Timely processing and payment of creditors which should be reconciled by respective statements.
    • Monthly bank reconciliation statements accounts.
    • Preparation of organization payroll and filling all relevant statutory deductions i.e. NHIF, PAYE, NSSF, HELB.
    • Maintaining Fixed Assets register.
    • Producing an accurate set of monthly, quarterly, half-yearly and annual management accounts, with comparisons to forecasts and previous periods.
    • Preparing profit and loss accounts and the balance sheet for management.
    • Preparation of end-of-financial-year accounts statements ready for the external auditor.
    • Ensuring taxes are paid on time i.e. VAT, WHT, WHVAT, installment taxes, advance taxes & corporate taxes.
    • Assisting in preparing budgets and business planning.
    • Following up on late payments from debtors, and reporting bad debts.
    • A daily stock take of beverages from the restaurant coffee bar and wine display shelves;
    • Monthly stock take with the storekeeper, purchasing officer, Chef and restaurant manager;

    Requirements

    • CPA Finalist and Bachelor's Degree in Finance/Accounting will be an added advantage.
    • Be Computer Literate (Ms Office, Suite Proficiency and Quick Books)
    • Minimum 3 years of working experience in a reputable organization
    • Have excellent English communication skills both written and spoken
    • Excellent interpersonal skills
    • Strong organizational and planning skills

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    Head Chef

    Job Description

    We are seeking an experienced and qualified Head Chef to organize the kitchen’s activities. You will be the first in command in the facilities and will create and inspect dishes before they arrive at the customers ensuring high quality and contentment.

    Responsibilities

    • Control and direct the food preparation process and any other related activities.
    • Construct menus with new or existing culinary creations ensuring the variety and quality of the servings.
    • Approve and “polish” dishes before they reach the customer.
    • Plan orders of equipment or ingredients according to identified shortages.
    • Arrange for repairs when necessary.
    • Remedy any problems or defects.
    • Be in charge of hiring, managing and training kitchen staff.
    • Oversee the work of subordinates.
    • Estimate staff’s workload.
    • Comply with nutrition and sanitation regulations and safety standards.
    • Foster a climate of cooperation and respect between coworkers.

    Requirements

    • Proven experience as Head Chef.
    • Exceptional proven ability in kitchen management.
    • Ability to divide responsibilities and monitor progress.
    • Outstanding communication and leadership skills.
    • Up-to-date with culinary trends and optimized kitchen processes.
    • Good understanding of helpful computer programs (MS Office, restaurant management software, POS).
    • Credentials in health and safety training.
    • Degree in Culinary Science or related certificate.

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    Housekeeper

    Job Description

    •  We are looking for a professional Housekeeper able to attend to our facilities with integrity and attention to detail.
    • The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation.

    Responsibilities

    • Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing.
    • Ensure all rooms are cared for and inspected according to standards.
    • Protect equipment and make sure there are no inadequacies.
    • Notify superiors of any damages, deficits and disturbances.
    • Deal with reasonable complaints/requests with professionalism and patience.
    • Check stocking levels of all consumables and replace them when appropriate.
    • Adhere strictly to rules regarding health and safety and be aware of any company-related practices.

    Requirements

    • Proven experience as a Cleaner or Housekeeper.
    • Ability to work with little supervision and maintain a high level of performance.
    • Customer-oriented and friendly.
    • Prioritization and time management skills.
    • Working quickly without compromising quality.
    • Knowledge of the English language.
    • High school degree.

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    General Manager - Hospitality

    Job Description

    The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel directors and other stakeholders. Responsible for managing the hotel management team (HODs) and overall hotel targets to deliver an excellent Guest experience. An ideal candidate would also be required to manage between profitability and guest satisfaction measures.

    Responsibilities

    • Oversee the operations functions of the hotel, as per the Organizational policies.
    • Hold regular briefings and meetings with all heads of departments.
    • Ensure full compliance with Hotel operating controls, SOPs, policies, procedures and service standards.
    • Handling complaints, and overseeing the service recovery procedures.
    • Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget and Marketing & Sales Plan.
    • Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
    • Ensure all decisions are made in the best interest of the hotels and management.
    • Deliver hotel budget goals and set other short and long-term strategic goals for the hotel.
    • Developing improvement actions, and carrying out cost savings.
    • A strong understanding of P&L statements and the ability to react with impactful strategies
    • Closely monitor the hotel's business reports daily and make decisions accordingly.
    • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
    • Maximizing room yield and hotel revenue through innovative sales practices and yield management programs.
    • Prepare a monthly financial report for the directors and stakeholders.
    • Draw up plans and budgets (revenues, costs, etc.) for the directors.
    • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
    • Act as a final decision-maker in hiring key staff.
    • Coordination with HOD's for the execution of all activities and functions.
    • Overseeing and managing all departments and working closely with department heads daily.
    • Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
    • Provide effective leadership to hotel team members.
    • Lead in all aspects of business planning.
    • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

    Requirements

    •  A degree in hospitality or a related field of study preferred
    •  Must have at least 8 or more years of experience in the hospitality field
    •  Previous experience as a General manager, hotel Manager or assistant manager required
    •  Demonstrate excellent organizational skills, communication skills, and problem-solving skills
    •  Proven customer service experience as a manager; strong guest-focused mentality

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    Assistant Chef

    Job Description

    We are seeking a highly motivated individual dedicated to culinary excellence to join our restaurant team as a Chef Assistant. As part of our back-of-house team, you will help to prep ingredients, sauces, dressings, and any special items. You will help prepare dishes and assist the head chef, as well as help in cleaning and organizing the prep area and marking items to be reordered.

    Responsibilities

    • Manage food inventory and assist the head chef with menu development.
    • Attain a broad knowledge of ingredient functionality in diverse culinary applications and comfort in a culinary setting.
    • Prep vegetables and meat for head chefs, wash and dry dishes, cups, and utensils, and stock new shipments.
    • Maintain cleanliness and ensure proper preparation of orders.
    • Maintain kitchen cleanliness and maintenance, temperatures and organization.
    • Prepare and provide quality cuisine and other managerial duties as assigned.
    • Assist in the development and execution of corporate procedures and policies for a substantial for-profit culinary establishment.
    • Own and operate a successful gourmet restaurant/bakery/catering service

     

    Requirements

    • Professional experience in a fast-paced kitchen environment
    • Prior experience as an assistant chef.
    • Formal culinary training
    • Valid food handler's permit
    • Excellent self-motivation and the ability to work unsupervised
    • Strong multitasking and organizational skills

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    Junior Recruitment Officer

    Job Description

    We are seeking a highly motivated and energetic Junior Recruiter to join our team. As a Junior Recruiter, you will play a vital role in the recruitment process, sourcing and selecting qualified candidates to fill various positions within our organization. The ideal candidate should have at least 2 years of experience as a recruiter and possess a bubbly personality that can effectively engage with candidates and build positive relationships. This is a great opportunity for enthusiastic individuals looking to further develop their recruitment skills and contribute to the growth of our company. 

    Responsibilities  

    • Source potential candidates through various channels such as job boards, social media, networking events, and employee referrals.  
    • Review resumes and applications, conduct phone screens, and shortlist qualified candidates for further evaluation.  
    • Conduct in-depth interviews, assess candidate qualifications, and evaluate their fit with the company culture and position requirements.  
    • Support the senior recruiters in sourcing candidates
    • Coordinate and schedule interviews between candidates and hiring managers, ensuring a smooth and efficient recruitment process.  
    • Conduct reference checks and verify the employment history and credentials of selected candidates.  
    • Provide timely and constructive feedback to candidates throughout the recruitment process.  
    • Assist in the development and posting of job descriptions and advertisements to attract a diverse pool of qualified candidates.  
    • Support the onboarding process by facilitating the completion of necessary documentation.  
    • Stay updated on industry trends, recruitment best practices, and relevant labor laws and regulations.  
    • Assist with other HR-related tasks and projects as needed. 

    Requirements

    • Minimum of 2 years of experience as a recruiter, preferably in a fast-paced environment.  
    • Strong knowledge of recruitment techniques, including sourcing, interviewing, and candidate assessment.  
    • Excellent communication skills, with the ability to engage candidates and build rapport quickly.  
    • Bubbly personality with a positive attitude and the ability to energize others.  
    • Ability to handle multiple priorities and work under tight deadlines.

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    IT & Social Media Intern

    Responsibilities  

    • Managing digital assets and infrastructure
    • Troubleshooting technical and operational issues
    • Setting up hardware and software applications as and when required
    • Providing general support for the IT department and for the company’s computer users
    • Handling customer and colleague queries regarding networks, systems and applications, often through a help desk.
    • Design and implement social media strategy to align with business goals.
    • Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)
    • Monitor SEO and web traffic metrics
    • Collaborate with other teams, like marketing, sales and recruitment to ensure brand consistency
    • Communicate with followers, respond to queries promptly and monitor customer reviews
    • Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
    • Suggest and implement new features to develop brand awareness, like promotions and competitions
    • Stay up-to-date with current technologies and trends in social media, design tools and applications

    Requirements

    • Diploma or bachelor's degree in IT or related field.
    • Ability to learn and progress.
    • Knowledge of hardware and software
    • Passion for technology and social media

    Method of Application

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