Vacancies at Bridge Talent Management

Job Purpose

The Food & Beverage (F&B) Manager is responsible for overseeing all food and beverage operations, ensuring exceptional service delivery, operational efficiency, and profitability. The role includes leading pre-opening and opening activities, setting up systems, teams, and standards to successfully launch and sustain high-performing F&B operations.

Key Responsibilities

Pre-Opening & Opening Management

• Lead all F&B pre-opening activities including concept execution, SOP development, and operational setup.
• Participate in outlet design, kitchen layout planning, and equipment selection.
• Develop menus in collaboration with the culinary team, including pricing and costing.
• Recruit, train, and onboard the full F&B team ahead of opening.
• Set up POS systems, inventory processes, supplier relationships, and reporting structures.
• Plan and execute soft opening and official launch activities.
• Ensure readiness across all departments for a smooth and successful opening.

Operations Management

• Oversee daily F&B operations across restaurant, bar, room service, and events.
• Ensure smooth coordination between kitchen and front-of-house teams.
• Maintain high standards of service, hygiene, and guest experience.

Guest Experience & Service Excellence

• Ensure consistent delivery of exceptional customer service.
• Handle guest feedback, complaints, and special requests professionally.
• Monitor service standards and continuously improve guest satisfaction.

Revenue Growth & Profitability

• Develop and implement strategies to increase F&B revenue.
• Analyze sales reports, trends, and performance metrics.
• Drive upselling, promotions, and menu optimization initiatives.

Cost Control & Financial Management

• Manage budgets, food and beverage costs, and profit margins.
• Monitor inventory, purchasing, and stock control to minimize wastage.
• Ensure accurate billing, cash handling, and financial reporting.

 Team Leadership & Development

• Recruit, train, and supervise F&B staff (servers, bartenders, supervisors).
• Set performance standards and conduct regular evaluations.
• Foster a positive, high-performance, and service-driven culture.

Menu Planning & Quality Control

• Collaborate with the Head Chef/Sous Chef on menu development and pricing.
• Ensure consistency in food and beverage quality and presentation.
• Introduce new concepts, specials, and seasonal offerings.

 Compliance & Standards

• Ensure compliance with health, safety, and hygiene regulations.
• Maintain licensing requirements and operational policies.
• Uphold brand standards and SOPs across all outlets.

Systems & Reporting

• Utilize POS and inventory systems to track sales, stock, and performance.
• Generate regular reports on revenue, costs, and operational efficiency.
• Use data insights to improve decision-making and performance.

Requirements

• Bachelor’s degree or Diploma in Hospitality Management or related field.
• 5–8 years of experience in food & beverage operations, with at least 2–3 years in a managerial role.
• Proven experience in pre-opening and opening of restaurants, hotels, or F&B outlets is required.
• Experience in fine dining, luxury hospitality, or high-volume establishments is preferred.
• Strong understanding of restaurant and bar operations

Key Skills & Competencies

• Strong leadership and team management skills
• Excellent customer service and interpersonal skills
• Strong project management and pre-opening execution capability
• Financial acumen and cost management expertise
• Operational efficiency and problem-solving skills
• Strong communication and organizational abilities

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Job Purpose

We are seeking a highly organized, proactive, and discreet Personal Assistant to provide comprehensive administrative and executive support to senior leadership. The role requires strong coordination skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment while maintaining professionalism and confidentiality.

Key Responsibilities

Executive Support

• Manage and maintain the executive’s calendar, including scheduling meetings, appointments, and travel arrangements.
• Coordinate internal and external meetings, including preparation of agendas, minutes, and follow-ups.
• Screen calls, emails, and correspondence, prioritising and responding where appropriate.
• Act as the first point of contact on behalf of the executive.

 Administrative & Office Coordination

• Prepare reports, presentations, and documents for meetings and business reviews.
• Maintain organized filing systems (physical and digital) for easy retrieval of information.
• Track tasks, deadlines, and key deliverables to ensure timely execution.
• Support general office coordination and administrative activities.

Communication & Stakeholder Management

• Liaise with internal teams, clients, suppliers, and external stakeholders professionally.
• Ensure smooth communication flow between the executive and various departments.
• Follow up on action points from meetings and ensure closure.

Travel & Logistics Management

• Arrange domestic and international travel, including flights, accommodation, and itineraries.
• Prepare travel briefs and ensure all logistics are handled efficiently.
• Manage expense tracking and reconciliation related to travel and meetings.

Confidentiality & Discretion

• Handle sensitive information with the highest level of confidentiality and integrity.
• Maintain professionalism in all interactions and communications.

Operational Support

• Assist in coordinating projects and special assignments as directed.
• Support leadership in tracking business priorities and operational initiatives.
• Provide ad-hoc support to ensure smooth day-to-day operations.

Requirements

Qualifications & Experience

• Bachelor’s degree in Business Administration or a related field.
• Minimum 3–5 years’ experience as a Personal Assistant or Executive Assistant.
• Experience supporting senior executives in a corporate or fast-paced environment.

Key Skills & Competencies

• Strong organizational and time management skills
• Excellent written and verbal communication skills
• High level of professionalism and confidentiality
• Strong attention to detail and accuracy
• Ability to multitask and prioritise effectively
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong interpersonal and stakeholder management skills

Preferred Attributes

• Proactive and solution-oriented mindset
• Ability to work independently with minimal supervision
• Strong sense of ownership and accountability
• Adaptability in a dynamic business environment

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Job Summary 

The Supply Chain Manager will be responsible for planning, managing, and optimizing procurement, inventory, warehousing, and logistics operations. The role ensures efficient supply of materials, cost control, and seamless distribution aligned with business objectives.

Key Performance Indicators (KPIs)

• Zero stock-outs (OOS)
• Inventory turnover below 60 days
• Zero inventory variances
• Inventory variance below 0.5%

Key Responsibilities

Procurement & Planning

• Develop and implement annual and periodic procurement and inventory plans
• Ensure optimal stock levels and eliminate stock-outs

 Logistics & Distribution

• Manage logistics contracts to achieve cost efficiency and service excellence
• Ensure 100% on-time customer deliveries at optimal freight cost

Inventory Management

• Oversee inventory processes in line with SOPs and best practices
• Ensure accuracy and zero inventory discrepancies

Vendor Management

• Negotiate and manage supplier pricing within approved budgets
• Build strong vendor relationships and ensure cost control

Compliance & Processes

• Ensure full adherence to SOPs, systems, and operational procedures
• Maintain 100% compliance across supply chain functions

Reporting & Audits

• Prepare accurate monthly and quarterly procurement and inventory reports
• Coordinate audits and implement corrective actions effectively

Team Leadership

• Train, mentor, and develop supply chain staff
• Drive high performance and capability building

 Systems & Optimization

• Act as ERP/WMS system champion
• Ensure data integrity and optimal system utilization

Key Performance Indicators (KPIs)

• Zero stock-outs (OOS)
• Inventory turnover below 60 days
• Zero inventory variances
• Inventory variance below 0.5%

Requirements

• Bachelor’s degree in Supply Chain, Logistics, Procurement, or related field
• Professional certification (KISM, CIPS) is required
• Minimum 10+ years’ experience in supply chain, with at least 5 years in a senior management role
• Proven experience in manufacturing or FMCG environments
• Strong knowledge of ERP/WMS systems, budgeting, vendor management, and audits

Key Skills & Competencies

• Expertise in inventory management and demand planning
• Strong negotiation and vendor management skills
• Analytical and problem-solving ability
• Excellent reporting and data management skills
• Strong leadership and team development capability

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Job Purpose

A luxury Boutique Hotel in Nairobi is looking for a Guest Experience Manager who is going to be responsible for delivering exceptional, personalized guest experiences while ensuring seamless coordination across all departments. The role leverages the Guest Management System (GMS) to enhance service delivery, streamline communication, and support operational efficiency across the business.

Key Responsibilities

Guest Experience & Satisfaction

• Act as the primary point of contact for VIP guests and high-value clients.
• Anticipate guest needs and ensure personalized service delivery.
• Handle guest feedback, complaints, and special requests promptly and professionally.
• Monitor and improve guest satisfaction scores and online reviews.

Front Office & Service Operations

• Oversee daily front office operations including reception, concierge, and reservations.
• Ensure seamless guest check-in and check-out experiences.
• Maintain high standards of presentation, cleanliness, and ambiance across guest areas.

Service Excellence & Standards

• Develop and implement guest experience standards and SOPs.
• Conduct regular quality checks to ensure service consistency.
• Drive a culture of hospitality excellence across all departments.

 Cross-Departmental Support (GMS Integration)

• Support all departments (Housekeeping, F&B, Maintenance, Security, and Reservations) through effective use of the Guest Management System (GMS) filters.
• Utilize GMS filters to track guest preferences, requests, complaints, and service history, ensuring all departments are aligned on guest needs.
• Ensure real-time communication of guest requirements across departments via the GMS.
• Monitor task allocation and completion across teams using the system.
• Generate and share reports from GMS insights to improve coordination and service delivery.

 Team Leadership & Training

• Lead, coach, and mentor front-of-house and guest-facing staff.
• Conduct training on customer service, communication, and system (GMS) usage.
• Foster a collaborative and service-oriented culture across teams.

Guest Engagement & Personalization

• Create unique and memorable guest experiences (events, surprises, curated stays).
• Maintain guest profiles and preferences for repeat visits using the GMS.
• Collaborate with marketing to enhance brand storytelling and guest engagement.

 Reporting & Continuous Improvement

• Track guest feedback, trends, and service performance metrics.
• Provide insights and recommendations to improve guest experience.
• Work closely with all departments to drive continuous service improvement.

Requirements

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 3–5 years of experience in hospitality, luxury service, or guest relations.
• Experience using Guest Management Systems (GMS) or Property Management Systems (PMS).
• Proven ability to coordinate across multiple operational departments.

Key Skills & Competencies

• Exceptional interpersonal and communication skills
• Strong problem-solving and conflict resolution abilities
• High attention to detail and service excellence mindset
• Strong systems thinking and operational coordination skills
• Leadership and team management skills
• Customer-centric and emotionally intelligent

Key Performance Indicators (KPIs)

• Guest satisfaction and review ratings
• Response time to guest requests and complaints
• Cross-departmental task completion efficiency
• GMS utilization and data accuracy
• Repeat guest ratio and loyalty metrics