Vacancies at Flexi-Personnel

JOB PURPOSE & SUMMARY

• As the Tech Sales - Lead, you will be responsible for driving business growth through existing portfolio and acquiring new clients. You will also be tasked with managing key accounts, maintaining a long-term relationship with clients, and maximizing sustainable and profitable growth in phase with regional strategies. Deliver against seasonal and yearly targets getting orders on time and managing the process with customers.

KEY RESPONSIBILITIES AND DUTIES

• Maintain relationships with the existing business and acquire new customers.
• Establish productive, professional relationships with key personnel in assigned Accounts.
• Communicating with clients to ensure that all their needs are understood and addressed.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Coordinate the internal resources, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
• Ensure account order process is observed and orders are sent and received on time.
• Maintain and develop knowledge of the Company’s value proposition, vendor, and third-party partners.
• Maintain appropriate vendor certifications and accreditation in line with vendor programs.
• Maintain knowledge of vendors' pricing and channel support tools
• Adhere to company policies and procedures.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in business administration, marketing, sales, or related field
• Professional training in sales and marketing, project management and vendor certification will be added advantage.
• 3+ years of sales management experience with a demonstrated record of success in IT industry

COMPETENCY AND TECHNICAL SKILLS

• An aptitude for understanding how technology products and solutions solve business problems as well as the competitive landscape.
• Experience working with CRM software.
• Understanding of sales performance metrics
• Client relations
• Strong communication, presentation, and negotiation skills
• Autonomy and proactivity, require limited supervision.
• Ability to work effectively in a highly dynamic environment with a proactive attitude.
• Strong attention to detail with an analytical mind and outstanding problem-solving skills

Closing: 20/06/2023

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MAIN PURPOSE OF THE JOB

• Providing HR and Administrative support to the General Manager and the entire business.
•  Coordinate, plan, and organize the day-to-day activities regarding HR management and report to the General Manager all the happenings of the day.

KEY RESPONSIBILITIES:

• General Human Resource
• Manage HR administrative tasks such as contracts, letters, and personnel files.
• Coordinate HR projects (meetings, training, surveys, etc.) and take minutes.
• Updating HR databases (e.g., new hires, separations, vacations, sabbaticals, and leaves).
• Prepare relevant paperwork for HR policies and procedures and ensure compliance.
• Manage and spearhead performance management systems and processes while ensuring subsequent action is undertaken.
• Create regular reports and presentations on HR metrics (e.g., turnover rates)
• Assist in the drafting and updating of employee job descriptions.
• Initiate, drive and monitor change to ensure proper succession planning and knowledge management.
• Support the development and implementation of HR initiatives and systems that improve employee satisfaction, morale, and commitment.
• Review employment statuses, working conditions, and employee liabilities to ensure legal and labor compliance.
• Support with departmental training requirements including inductions, training needs analysis, and training materials.
• Keep internal HR reference documentation up to date.
• Assist in establishing and maintaining the organizational culture.
• Collaborate with other teams (on-site/remote) on cross-functional projects while maintaining critical and exceptional communication channels.
• Personnel Administration
• Deal with employee requests regarding human resources issues, rules, and regulations
• Handle complaints and grievances from employees e.g., facilitation disciplinary hearings, etc.
• Establishing and maintaining effective communication frameworks on issues affecting staff.
• Reviewing procedures for employee health, safety, welfare, and wellness.
• Conduct employee exit interviews.
• Generate new ideas and suggestions for continuous improvement of systems, processes, and procedures to enhance employee experience.
• Others
• Providing clerical and administrative support to General Manager
• Execute ad hoc tasks and any other job-related instructions as requested from time to time.

KEY REQUIREMENTS:

• Degree in Human Resources or related field with a minimum work experience of 5-7 years
• Candidate MUST have worked as a Human Resource Generalist in a Human Resource Consultancy/Outsourcing Firm.
• Knowledge of Kenyan labor laws
• Hands-on experience with an HRIS or HRMS
• Ability to work under pressure.
• Excellent planning and organization skills
• Ability to work with teams to drive productivity and motivation.
• Ability to work on their own or in teams across different shifts
• Excellent people management and presentation skills.
• Flexibility to respond to a range of different work situations
• Excellent organizational skills
• Positive attitude
• Strong communications skills including knowledge of zoom etc.
• Excellent skills in Word, Excel, and PowerPoint

Closing: 17/06/2023