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  • Posted: Mar 15, 2024
    Deadline: Mar 25, 2024
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    Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.

    Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...
    Read more about this company

     

    Team Leader-Digital Payments Agent

    Principle Accountabilities

    • Drive Team set targets through customer growth and retention across all lines; Tills, Digital Integrations, CTO, lending, NFI and balance sheet growth.
    • Tills and Merchants mobilization- sales pitching and market activations.
    • Plan, drive and monitor the Team sales strategies through segment focus, customer focus needs-based selling.
    • Develop and refine Teams sales toolkits, client materials and training to reflect the various target proposition.
    • Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets.
    • Cost management and Revenue Generation.
    • Peoples management.
    • Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management.
    • Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
    • Continuous review & appraisal of sales staff performance and immediate corrective action.
    • Ensure sales staff are motivated for maximum productivity.
    • Cultivate a team culture that enhances support for each other to ensure overall productivity.
    • Arrange, conduct or recommend appropriate training for your Team to enable them carry out their duties effectively & efficiently.
    • Ensure discipline and adherence to staff code of ethics by sales staff.
    • Ensure planned leave schedule & execution for branch sales staff.
    • Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles.
    • Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices.
    • Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer

    Key Competencies and Skills

    • Excellent written and oral communication skills.
    • Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
    • Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
    • Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
    • Basic analytical ability with active listening skills.
    • Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
    • Ability to maintain confidentiality of sensitive information.
    • Willingness to adapt to changing business needs and deadlines. 
    • Computer/IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
    • General knowledge in banking processes.

    Minimum Qualifications, Knowledge and Experience

    • A Degree in a business-related field from a recognized institution.
    • Minimum of 3 years’ experience in sales management within the Banking Industry
    • Demonstrate knowledge of banking operations
    • Problem solving and analytical skills.
    • Demonstrate integrity and ethical standards.
    • Attentive to details.  

    go to method of application »

    Digital Payments Agents

    Principle Accountabilities

    • Selling Tills, Accounts, CTO, loans and deposits mobilization.
    • Sales planning and tracking of daily sales activity and reporting to the Team Leader Payments.
    • Mapping and scoping the business opportunity within the catchments area and its environs and liaising with the Sales Team Leader for sales activations.
    • Making presentations to prospects i.e. individual, schemes, business owners.
    • Customer interviews and interactions both at the Branch and at their place of work/Business to understand their needs and offer the right products.

    Key Competencies and Skills

    • Computer literacy – MS Office Suite.
    • Excellent communication skills both oral and written.
    • A confident person who is self-driven with strong interpersonal and negotiation skills.
    • A person of integrity and with good negotiation skills.
    • Ability to be an agent of change and Innovation with a strong desire to excel.
    • Ability to deliver set business targets and service with minimum supervision.
    • Flexible and willing to travel on short notice.
    • Age: 20 years – 30 years.
    • Strong communication & presentation skills.
    • Strong co-ordination skills.
    • Analytical Skills:
    • Interpersonal skills:
    • Negotiation and Selling Skills.
    • Leadership and management skills is an added advantage.

    Minimum Qualifications, Knowledge and Experience

    • A Degree in a business-related field from a recognized institution.
    • Minimum one-year sales experience with relevant experience in Customer Service and relationship management.

    Method of Application

    Use the link(s) below to apply on company website.

     

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