Vacancies at Marriott

JOB SUMMARY

• Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

•  2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

•  Monitors and ensures compliance with all Guidelines to Operations.
•  Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
•  Ensures employees are working in a safe environment.
•  Manages all period-end inventories.

Supporting Profitability and Revenue Goals

•  Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
•  Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
•  Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
•  Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
•  Administers plans and actions to keep chargebacks and rebates to a minimum.
•  Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
•  Manages employee hours.
•  Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

•  Promotes participation in property safety-related programs.
•  Monitors employee attendance and records absences/tardiness.
•  Promotes teamwork and employee morale.
•  Keeps employees informed regarding new operational procedures, standards, or programs.
•  Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
•  Ensures all employees have complete knowledge of emergency procedures.
•  Encourages employee relations through gifts, parties, outings.
•  Creates incentives that will promote better service and profit for the property.
•  Assists operations manager in processing employee payroll weekly.

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JOB SUMMARY

• Supports the General Manager and his/her team by assisting on administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 1 year experience in the administrative assistance, clerical services, or related professional area.

OR

•  2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Providing Documentation and Reporting Support

•  Assists managers in preparation of various reports and presentations.
•  Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.
•  Makes new files, maintains existing files.
•  Maintains giveaway/donation files and assists in making reservations.
•  Provides administrative support to manager/s and department.

Supporting Correspondence

•  Composes, produces and signs correspondence on routine matters.
•  Produces and distributes correspondence as required.
•  Answers department phones.
•  Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.
•  Sorts and distributes mail.

Providing Exceptional Customer Service

•  Providing services that are above and beyond for customer satisfaction and retention.
•  Ensures the quality, standards and meets the expectations of the customers on a daily basis.
•  Attends meetings and communicates with executive and peers as an effort to improve quality of service.

Additional Responsibilities

•  Ensures VIP amenity requests from GM/DOPS are handled in timely manner.
•  Signs for managers and release, with specific permission.
•  Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
•  Attends meetings to plan, organize, prioritize, coordinate and manage activities.
•  Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
•  Informs and/or updates the executives and peers on relevant information in a timely manner.

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JOB SUMMARY

• Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

•  2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Ensuring Culinary Standards and Responsibilities are Met for Restaurant

•  Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant.
•  Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
•  Maintains food preparation handling and correct storage standards.
•  Recognizes superior quality products, presentations and flavor.
•  Plans and manages food quantities and plating requirements for the restaurant.
•  Communications production needs to key personnel.
•  Assists in developing daily and seasonal menu items for the restaurant.
•  Ensures compliance with all applicable laws and regulations regulations.
•  Follows proper handling and right temperature of all food products.
•  Estimates daily restaurant production needs.
•  Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
•  Checks the quality of raw and cooked food products to ensure that standards are met.
•  Determines how food should be presented and creates decorative food displays.

Leading Kitchen Team

•  Supervises and coordinates activities of cooks and workers engaged in food preparation.
•  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•  Leads shift teams while personally preparing food items and executing requests based on required specifications.
•  Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
•  Encourages and builds mutual trust, respect, and cooperation among team members.
•  Serving as a role model to demonstrate appropriate behaviors.
•  Ensuring and maintaining the productivity level of employees.
•  Ensures employees are cross-trained to support successful daily operations.
•  Ensures employees understand expectations and parameters.
•  Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Establishing and Maintaining Restaurant Kitchen Goals

•  Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.
•  Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.
•  Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
•  Effectively investigates, reports and follows-up on employee accidents.
•  Knows and implements company safety standards.

Ensuring Exceptional Customer Service

•  Provides services that are above and beyond for customer satisfaction and retention.
•  Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
•  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•  Sets a positive example for guest relations.
•  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
•  Empowers employees to provide excellent customer service.
•  Handles guest problems and complaints.
•  Interacts with guests to obtain feedback on product quality and service levels.

Managing and Conducting Human Resource Activities

•  Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
•  Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes.
•  Manages employee progressive discipline procedures.
•  Participates in the employee performance appraisal process, providing feedback as needed.
•  Uses all available on the job training tools for employees.
•  Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

Additional Responsibilities

•  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•  Analyzes information and evaluating results to choose the best solution and solve problems.
•  Attends and participates in all pertinent meetings.

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JOB SUMMARY

• Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

•  2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

•  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•  Encourages and builds mutual trust, respect, and cooperation among team members.
•  Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
•  Ensures employee recognition is taking place on all shifts.
•  Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

•  Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
•  Develops specific goals and plans to prioritize, organize, and accomplish your work.
•  Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
•  Strives to improve service performance.
•  Collaborates with the Front Office Manager on ways to continually improve departmental service.
•  Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
•  Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
•  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

•  Provides services that are above and beyond for customer satisfaction and retention.
•  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•  Serves as a role model to demonstrate appropriate behaviors.
•  Sets a positive example for guest relations.
•  Displays outstanding hospitality skills.
•  Empowers employees to provide excellent customer service.
•  Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
•  Provides feedback to employees based on observation of service behaviors.
•  Handles guest problems and complaints effectively.
•  Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

•  Implements the customer recognition/service program, communicating and ensuring the process.
•  Ensures compliance with all Front Office policies, standards and procedures.
•  Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

•  Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
•  Analyzes information and evaluating results to choose the best solution and solve problems.
•  Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
•  Functions in place of the Front Office Manager in his/her absence.
•  Communicates critical information from pre- and post-convention meetings to the Front Office staff.
•  Participates in department meetings.

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JOB SUMMARY

• Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Leads development and training of team to improve results while maintaining standards. Must ensure sanitation and food standards are achieved.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

OR

•  2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Leading Pastry Culinary Team

•  Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
•  Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
•  Encourages and builds mutual trust, respect, and cooperation among team members.
•  Serves as a role model to demonstrate appropriate behaviors.
•  Ensures and maintains the productivity level of employees.
•  Ensures employees understand expectations and parameters.
•  Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
•  Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
•  Leads shifts while personally preparing food items and executing requests based on required specifications.
•  Supervises and coordinates activities of cooks and workers engaged in food preparation.

Ensuring Culinary Standards and Responsibilities are Met

•  Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
•  Recognizes superior quality products, presentations and flavor.
•  Maintains food preparation handling and correct storage standards.
•  Maintains purchasing, receiving and food storage standards.
•  Supports procedures for food & beverage portion and waste controls.
•  Follows proper handling and right temperature of all food products.
•  Supervises pastry preparation shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
•  Ensures compliance with all applicable laws and regulations.
•  Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
•  Checks the quality of raw and cooked food products to ensure that standards are met.
•  Assists in determining how food should be presented and creates decorative food displays.

Ensuring Exceptional Customer Service

•  Provides services that are above and beyond for customer satisfaction and retention.
•  Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
•  Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
•  Sets a positive example for guest relations.
•  Empowers employees to provide excellent customer service.
•  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
•  Strives to improve service performance.

Maintaining Culinary Goals

•  Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
•  Develops specific goals and plans to prioritize, organize, and accomplish your work.
•  Trains employees in safety procedures and supervises their ability to follow loss prevention policies to prevent accidents and control costs.
•  Purchases appropriate supplies and manage inventories according to budget.

Supports Training and Development Activities

•  Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
•  Participates in training staff on menu items including ingredients, preparation methods and unique tastes.
•  Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
•  Ensures property policies are administered fairly and consistently.
•  Assists as needed in the interviewing and hiring of employee team members with appropriate skills.

Additional Responsibilities

•  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
•  Analyzes information and evaluates results to choose the best solution and solve problems.
•  Brings issues to the attention of the department manager and Human Resources as necessary.
•  Attends and participates in all pertinent meetings.

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JOB SUMMARY

• Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

•  High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

•  2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

•  Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
•  Communicates any variations to the established norms to the appropriate department in a timely manner.
•  Sends copy of MOD report to all departments on a daily basis.
•  Strives to improve service performance.
•  Ensures compliance with all policies, standards and procedures.
•  Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

•  Understands and complies with loss prevention policies and procedures.
•  Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
•  Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

•  Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
•  Empowers employees to provide excellent customer service.
•  Provides immediate assistance to guests as requested.
•  Serves as a leader in displaying outstanding hospitality skills.
•  Sets a positive example for guest relations.
•  Responds to and handles guest problems and complaints.
•  Ensures employees understand customer service expectations and parameters.
•  Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
•  Participates in the development and implementation of corrective action plans to improve guest satisfaction.
•  Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

•  Participates as needed in the investigation of employee and guest accidents.
•  Observes service behaviors of employees and providing feedback to individuals.
•  Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
•  Celebrates successes and publicly recognizes the contributions of team members.
•  Ensures employees are cross-trained to support successfully daily operations.
•  Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
•  Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.