Job Opportunities at Duma Works - 10 Positions

Sales Representatives Job Responsibilities

• Understand specific units’ definitions and criteria i.e. leads generation, developing selling and up selling strategies and developing retention strategies;
• Understand and efficiently implement the lead management process as per the company’s guideline;
• Achieve the minimum sales targets, bench marking and attaining the per-set monthly, quarterly and annual goals;
• Ensure high levels of customer satisfaction through excellent after sales service;
• Assess customers’ needs and provide assistance and information on product features;
• Build productive trust relationships with customers;
• Accurate booking and closing all sales leads into the CRM/ERP systems;
• Preparing, scheduling and pitching sales presentations;
• New products and services promotion.

Qualifications for the Sales Representatives Job

• Minimum diploma course in a business related course;
• 2+ years experience in sales and marketing;
• Experience in insurance sales will be an added advantage.

Competencies

• Honest, excellent and integrity;
• Strong teamwork skills;
• Good written, oral communication and presentation skills;
• Technical knowledge.

go to method of application »

Job Summary

We have a growing systems development team based in Nairobi.

Our development methodology is based on an agile, iterative approach that allows us to build, test, deploy and learn to produce the best products for our customers.

We are looking for an Android Software Engineer with proven problem solving skills, attention to detail and a passion for pushing technologies to the limit.

This is an opportunity to join a small but rapidly growing team, in an exciting and pioneering new business for urban Africa where your contributions will have a large impact.

Qualifications for the Android Software Engineer Job

• At least 2 years’ experience developing native Android applications
• BS in Computer Science, or equivalent
• Excellent understanding of Object Oriented concept
• Proficiency with REST and JSON
• High proficiency with development tools, i.e you are comfortable using Android Studio debug mode when necessary, ADB, GIT … etc
• An enthusiasm and appreciation for TDD and what it can do for you
• Understanding of the common design patterns e.g MVP, MVVM, MVC, SOLID, CLEAN
• A firm grasp of multi-threading, asynchronicity, and networking
• Experience with Robolectric, Espresso and Mockito would be a plus
• A published app on Google Play store is a plus

Additional general skills:

• Experience working in a SCRUM team setting across multiple locations
• Excellent observational skills and a forward thinking / planning attitude
• Excellent verbal & written communication skills
• Interest in the customer experience and user journey of products
• Keen eye for safety (we are working in the fuels business!)

go to method of application »

About the Position

As the company expands the range of products they manufacture, they are seeking a Production Officer to take the reins of the growing production operation.

This is a key management and leadership role which will oversee all critical production functions and advance them to the next level.

The ideal Production Officer will master manufacture and quality control processes as well as management of resources to efficiently and reliably deliver quality products. They will also work closely with various teams to ensure timely delivery to customers.

Production Officer Job Key Responsibilities

Deliver products to the logistics and distribution team on time

• Monitor production and adjust schedules to ensure clients’ needs are met.
• Liaise with other departments (e.g. distribution and logistics, management, administration)
• Set production targets and ensure they are met
• Ensure efficient management of raw material inventory and determine optimum stock and reorder levels
• Identify the resources needed in production and advise management.

Manage the production team

• Draw the work schedule for the production team.
• Evaluate the performance of production staff.
• Assist in the hiring and training of production staff.
• Ensure health and safety guidelines are followed.
• Ensure enforcement of all organizational SOP’s as relates to production is done.
• Make sure all personnel on the floor are trained.
• Together with maintenance ensure all the equipment on the floor is serviced regularly and is in working condition.
• Ensure good are produced efficiently at an optimum cost, striving towards continuous improvement.

Quality assurance

• Implement quality-control programs.
• Monitor product standards at various levels of production and at the point of release.
• Troubleshoot on any quality issues that arise.
• Ensure proper maintenance of equipment and machines.
• Conduct regular quality training for the production team

Qualifications for the Production Officer Job

• Strong organizational and record keeping skills, including the ability to develop operational tools in Microsoft Excel.
• Strong attention to details and ability to deliver on assigned tasks with independence and little supervision.
• Strong management and leadership skills, including the ability to relate well with direct reports, customers and colleagues.
• Technical background (process, chemical, mechanical or production engineering have an advantage) with 3-5 years experience.
• Candidates with at least 2 years management experience managing a team of at least 10 preferable.
• Strong professional references demonstrating professional accomplishment and trustworthiness.
• Eagerness to join a young, quickly-growing organization and team.
• Knowledge of good manufacturing practices and lean manufacturing policies and procedures.

go to method of application »

About the Position

The company has quickly grown from its founding in 2014 to serving hundreds of furniture material retailers across Kenya.

The Head of Customer Engagement and Admin will take the reins of customer management and admin responsibilities ensuring the day to day running of these functions while driving the expansion of the company breaking into strategic areas.

The ideal Head of Customer Engagement and Admin will be an effective people manager, eager to grow their team and develop the individuals which comprise it.

They will have an outstanding analytical and judgement ability to identify trends and weigh the evidence in order to decide on the best course of action.

They will have a self-starter attitude showing an ability to design and implement new strategies with minimum direction. They will be excellent objective setters, planners and controllers ensuring that goals are reached within the deadlines.

They will have an ability to set systems which allow to delegate day to day tasks to junior members on the team

The Head of Customer Engagement and Admin will report to the Director and directly and indirectly lead a team of 8 people, including others with management responsibilities.

Customer Engagement & Admin Job Responsibilities

Develop and lead a high performing admin and customer engagement team

• Invest in coaching and development of your team, taking advantage of opportunities to grow team members’ responsibilities
• Maintain a high-performance culture, designing a motivating compensation policy and rewarding outstanding accomplishment
• Hire and coach new talents into the customer engagement team as required by the expansion strategy

Manage the company’s portfolio and advance the company’s expansion strategy

• Oversee and coordinate all the prospecting and customer management functions ensuring that they are performed with the highest efficiency
• Coordinate activities with the operation and production teams ensuring smooth collaboration with the customer engagement team and improve processes based on customers’ feedback
• Work with management to design and implement ideas and strategies to introduce new product lines, acquire new customers and break into new markets
• Directly manage the relationship with key accounts in the portfolio guaranteeing a high level of customer satisfaction

Implement and manage systems to effectively track activities and sales

• Find opportunities to develop and improve systems, delegate responsibilities to enable the team to handle more work with increasing complexity
• Effectively utilize customer relationship management (CRM) and sales tracking platforms to ensure that the customer engagement team operates efficiently and revenue targets are met
• Introduce key control points, allowing you to maintain quality and accuracy of the growing activities within your area of responsibility

Lead accounting, HR and procurement functions

• Build upon existing systems, processes and policies to ensure key administrative functions run smoothly and on a strong foundation
• Ensure adequate controls are in place with regard to the management of cash, stock and raw materials
• Continually build human capacity of administrative team to keep it at pace with company growth
• Manage short-term cash flows, ensuring timely payments to suppliers and receipts from customers and balancing inflows and outflows
• Coordinate documentation and outsourced logistics for all imported goods
• Coordinate procurement of regular imports and local purchases of raw materials and routine supplies
• Manage relationship with the company’s external accountant and auditor

Qualifications for the Customer Engagement & Admin Job

• You are a strong leader, and you have at least 3 years’ experience managing individuals across different functional areas. You have a proven track record of motivating and developing your direct reports.
• You preferably have at least 2 years’experience in leading a company’s business development strategy and a track record of achievement in growing a company’s portfolio
• You have the ability to manage key customers’ relationships in another organization and are effective at building,maintaining and growing such relationships independently.
• You have an entrepreneurial streak and have drawn energy from working in a young company, start-up environment or other environment of rapid growth and change.You enjoy working on multiple diverse projects and tasks simultaneously.
• You thrive when you are able to take initiative, you are considered very self-managing and do best in an environment where you are given high-level goals and take initiative to achieve them.
• You are confident in your own ability to perform and inspire others to perform, and you are eager to take on responsibility for a key team within our company. You find the prospect of being rewarded according to your ability to grow a team extremely motivating.
• You have experience developing and implementing management systems within an organization, and value the structure and predictability they bring.
• You possess a strong analytical toolkit, and you frequently apply quantitative analysis to decision-making

go to method of application »

Customer & Product Research Officer Job Responsibilities

• Conduct research for user and concept development, including customer persona development.
• Implement studies that address both user behavior and attitudes, and generate actionable insights for the development of the product and brand for mattresses.
• Work closely with marketing manager to identify and propose research topics.
• Prepare briefs about our customer behaviors and buying preferences and patterns.
• Conduct regular competitive research on other products and companies in our industry.
• Conduct research about buyer’s journey, and support idea generation and testing for marketing strategy

Requirements for the Customer & Product Research Officer Job

• BA/BS or equivalent working experience.
• Comfortable launching and iterating quickly products and ideas and making suggestions using data.
• Understands and has work experience with qualitative and user-centered design methodologies.
• Strong analytical skills (including mastery of Microsoft Excel)
• Past experience conducting research reports, including conducting focus group discussions, survey writing and fulfillment, and writing reports and briefs.
• Excellent communicator, both verbal and written.
• A nose for identifying unique selling points, and product marketing — this role must help us stay differentiated from the competition.

go to method of application »

Sales Executive Job Responsibilities

• Use an existing network of industry contacts to generate new business
• Plan, prepare and present persuasive approaches and pitches to potential corporate clients
• Assess the needs of the corporate clients and provide viable solutions while meeting sales targets
• Identify and grow opportunities within assigned territory achieving set sales targets
• Attend corporate client meetings
• Grow and retain existing corporate accounts by presenting new solutions and services to them
• Market intelligence in the chemical industry

Qualifications for the Sales Executive Job

• Degree in Marketing would be an advantage
• Self starter- Integrity- People Skills and Marketing
• 2-3 year’s experience in a similar role
• Strong project management/organizational skills
• Ability to use spreadsheets to analyze data and spot trends
• Organizing events and product exhibition
• Background in consulting or making presentations
• Excellent communication and writing skills
• Attentive to details
• Experience managing social media pages
• Advantage if they have a background in Chemical/ Paint or Plastic industry

Competencies

• Honest individual with high levels of integrity
• Strong teamwork skills
• Good written, oral communication and presentation skills
• Technical knowledge
• Computer literacy and knowledge in MS Office
• Open minded and trainable
• Good organizational skills.

go to method of application »

Marketing & Business Development Job Responsibilities

Marketing

• Develops content for marketing initiatives, email campaigns, social media and website copy
• Updating the website regularly
• Plan firm’s sponsored seminars/events by identifying, assembling, and coordinating requirements; establishing contacts; developing schedules and assignments; coordinating mailing lists
• Executes tactics of marketing plans for service lines and industry groups
• Researching the market and identifying potential target customers
• Attending industry events in order to generate business leads
• Analyzing and investigating price, demand and competition
• Devising and presenting ideas and strategies
• Promotional activities
• Compiling and distributing financial and statistical information
• Writing reports

Business Development Support

• Generating business leads and following up on sales opportunities
• Cold calling potential customers and setting up meetings
• Establishing customer needs and selling products accordingly
• Following up swiftly on sales enquiries and sending out information
• Working closely with other teams to develop new business
• Building a sales pipeline to ensure a constant stream of sales
• Progressing towards activity targets and KPI’s set by the Marketing & Business Development Manager
• Following up with past clients and cross selling products
• Providing assistance to other members of the sales team
• Following up on leads generated by other departments
• Investigating and resolving queries from customers

Qualifications for the Marketing & Business Development Job

• Excellent verbal and written communication skills
• Demonstrated experience working in sales or marketing team environment
• Strong organizational and follow-up skills
• Above average desktop computer skills with experience in Pages, Numbers, Keynote or MS Excel, Word, PowerPoint, and Outlook
• Bachelors Degree and one year experience in sales, marketing, and/or business development.

Desired qualification

• Bachelors Degree, technical degree desirable, past industry related or equivalent experience. Ideal candidate must be confident in a selling environment

go to method of application »

Compulsory Requirements for Hire

• Meet all required skills listed below (additional skills considered valuable)
• Completion of technology aptitude assessment.
• Completion of mathematics aptitude assessment.
  In Person interview.

Requirements for the Front Office & Operations Manager Job

• College degree / Certification courses.
• 2-3 years experience in a similar role.
• Thorough knowledge of customer service, office management and basic bookkeeping procedures.
• Meticulous organisation.
• Strong math skills, CPA a plus.
• Ability to develop and maintain an accurate record keeping system.
• Prioritisation: Understanding of what is the single most important task at any given moment. Ability to think on one’s feet and make decisions quickly.
• Effective communication: Ability to speak professionally and remain calm under immense pressure.
• Initiative: Ability to work alone and take a lead when hurdles arise or when tasks require completion.
• Planning: Staying ahead of the game and ensuring that plans for the future are clearly labelled out for all Team Members to follow.
• Team working: Fostering an environment of teamwork to ensure that all products are delivered on time and Company goals are met.
  Problem Solving: Adapting to the ever changing environment and reacting quickly to meet challenges.
  Proficiency in Microsoft Office Suite ( Word , Excel, Outlook)
• High proficiency with web browsers and general internet use (Email / Website / Facebook / Twitter / G+1 of 2)
• High proficiency with smartphones and mobile apps
• Familiarity with Cloud Tools (WhatsApp mobile / web app, Google Suite (Sheets, Calendar, Word)

Language Requirements

• Fully proficient in English (oral and written)
• Basic proficiency (oral) in Swahili and Gujarati / Hindi

Front Office & Operations Manager Job Responsibilities

Front Office

• Receive and manage walk¬ing customers, incoming email and telephone calls in a welcoming and professional manner.
• Ensure timely and accurate correspondence with suppliers and customers.
• Write / Issue / Manage LPOs to suppliers.
• Write / Issue / Follow Up on quotations.
• Maintain / update product price lists.
• Monitor, plan and procure office consumables inventory.
• Ensure office is tidy at all times
• Manage / reconcile / maintain updated fiscal records (purchases, petty cash and account).
• Maintain creditor and debtor lists to ensure that the Company and its suppliers are paid in a timely manner.
• Remittance management (freelance / casual staff)

Operations

• Manage flow of work and information of site teams.
• Support and liaise reporting and information flow between site teams and management.
• Prepare site progress reportsâ—‹Manage fueling of Company vehicles.
• Purchase hardware and project consumables, plan inventory and ensure warehouse efficiency

Responsibilities of the company

• Training in all tasks and protocol.
• Consistently provide timely feedback on tasks.
• Support professional development with resources.
• Periodic performance review (weekly during probation, monthly for first 6 months,quarterly thereafter).
• Observance of agreed upon time¬ off

go to method of application »

Affiliate Agents Job Responsibilities

• Selling the company’s domain attached to different registrars
• Visiting various corporates around Nairobi to sell the domain
• Prepare weekly reports to account managers

Qualifications for the Affiliate Agents Job

• College leavers, unemployed youth, certificate or diploma holders, interns
• Anyone who wants a side hustle
• Aggressive, passionate in sales, self driven and hard working
• Result oriented i.e people who meet set targets
• Excellent communication and presentation skills

Working Conditions

• Flexible working hours i.e work at your own schedule
• Competitive commission structures
• We wish to recruit 300 resellers

go to method of application »

HR Associate Job Responsibilities

• Working with Duma Works to ensure all HR functions are running smoothly for our team and clients
• Creating and implementing performance management processes
• Conducting HR Audits and setting up initial HR systems for the company
• Working with clients to consult them on HR management and processes

Qualifications for the HR Associate Job

• IHRM Membership
• Minimum 3 years experience running HR for an SME/multiple SMEs in Kenya
• Background in establishing Performance Management systems for teams
• Strong background in a variety of HRM softwares
• Process-oriented, meticulous, organized thinker and doer
• Strong skills in Excel and Microsoft Office
• High level of confidentiality and maturity
• Fluent written & spoken English
• Strong organizational skills
• Attention to detail
• Excellent oral and written communication skills
• Strong knowledge of LinkedIn
• Sense of humor

Benefits

• The opportunity to learn a ton and collaborate with an incredible team
• Office located in the scenic Adams Arcade
• Access to our awesome library of books!
• Medical insurance