• Job Opportunities at Duma Works - 5 Positions

  • Posted on: 12 July, 2017 Deadline: 24 July, 2017
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    Hotel Operations Supervisor


    Job Summary

    The main purpose of the Hotel Operations Supervisor is to assist the Operations Manager, General Manager or other Manager in overseeing all operational aspects of the hotel and to ensure that everything is running smoothly and to ensure timely solutions to all problems that may arise from time to time.

    Hotel Operations Supervisor Job Responsibilities

    • Work with Operations Manager or other Managers to oversee and follow up on daily operations at the hotel
    • Develop and ensure quality standards of guest relations and property are maintained
    • Coordinate general operations
    • Handle and follow up on all client inquiries and provide timely solutions
    • Work hand in hand with the Reservations team to ensure maximum guest satisfaction and feedback/reviews
    • Review bookings made by the reservations department and confirm requests
    • Work closely with the Accounts department to monitor and make recommendations for reduction of all operating costs and budgets
    • Other duties that may be assigned by the Management/Directors from time to time

    Qualifications for the Hotel Operations Supervisor Job

    • At least 3 years experience working in the hospitality sector
    • Prior experience working in a hotel in a similar or equivalent position
    • Diploma or Degree in a hospitality related field
    • Proven management skills
    • Previous Accounts Management experience preferred
    • Understanding of housekeeping and maintenance procedures
    • An awareness of developments within the food and hospitality industries, as well as international trends in hospitality
    • Exceptional English and Kiswahili skills. Knowledge of additional foreign languages will be an added advantage
    • Good computer literacy and hotel management systems training
    • Strong attention to detail
    • Must have at least 2 verifiable recommendations

    go to method of application »

    Restaurant – General Manager


    General Manager Job Responsibilities

    • Setting and achieving sales and profit targets (promoting and marketing the business and devising marketing management strategies);
    • Managing budgets and controlling expenditure
    • Supervising maintaining of financial records
    • Recruiting, training and monitoring staff
    • Planning work schedules for individuals and teams
    • Meeting and greeting customers
    • Dealing with customer complaints and comments
    • Addressing problems and troubleshooting
    • Ensuring events and conferences run smoothly
    • Supervising maintenance, supplies, renovations and furnishings;
    • Dealing with contractors and suppliers
    • Ensuring security is effective
    • Carrying out inspections of property and services
    • Ensuring compliance with licensing laws, health and safety and other statutory regulations.

    Requirements for the General Manager Job

    • Self-driven person
    • 2-3 years Experience
    • Background in Hospitality

    go to method of application »

    Head Chef


    Head Chef Job Responsibilities

    • Determine how food should be presented, and create decorative food displays
    • Head chef should be a professional with the wide range of knowledge of menus they should be able to provide a continental/global menu for the clients
    • Schedule at least 3 food theme nights per week and co-ordinate with all departments on preparing for such events
    • Determine production schedules and staff requirements necessary to ensure timely delivery of services
    • Estimate amounts and costs of required supplies, such as food and ingredients
    • Inspect supplies, equipment, and work areas to ensure conformity to established standards
    • Instruct and train cooks and other workers in the preparation, cooking, garnishing, and presentation of food
    • Carry out Menu planning and order or requisition food and other supplies needed to ensure efficient operation
    • Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs
    • Arrange for requisitions for equipment purchases and repairs.
    • Meet with staff to discuss menus
    • Prepare and cook foods of all types, either on a regular basis or for special guests or functions in alacarte or buffet settings
    • Supervise and coordinate activities of cooks and workers engaged in food preparation
    • Collaborate with other personnel to plan and develop recipes and menus, taking into account such factors as seasonal availability of ingredients and the likely number of customers
    • Check all food items delivered to the hotel and inspect quality of raw and cooked food products to ensure that standards are met
    • Check the quantity and quality of received products
    • Demonstrate new cooking techniques and equipment to staff
    • Record production and operational data on specified forms
    • Record all accidents and mishaps in the workplace
    • Coordinate planning, budgeting, and purchasing for all the food operations within establishments
    • Plan, direct, and supervise the food preparation and cooking activities of multiple kitchens or restaurants in the establishment
    • Other F&B duties as may be directed by the Management or Directors

    Requirements for the Head Chef Job

    • 3+ years hot kitchen experience is mandatory
    • Food Production training
    • Diploma Level or above, from Utalii College or other approved Hospitality college
    • Work experience in reputable establishments with verifiable recommendations
    • Possess very

    go to method of application »

    Area Manager


    About the role

    The area manager will recruit, train and manage a team of around 8 junior staff called group coordinators whose main job is to build relationships with clients and is a mix of a sales and a loan offer role.

    The hire will be responsible for achieving set targets for the area that include both sales and client repayment behaviour.

    The hire will also work directly with one of the founders on business development and strategy. In addition, this is an opportunity to be part of a growing start-up with big ambitions and a dedicated team but it also means that it’s a rapidly changing environment. Be aware!

    Area Manager Job Responsibilities

    • Recruit and train group coordinators under the current curriculum in the area of your operation
    • Obtaining and retaining the right talent is a strategic priority at Bidhaa Sasa
    • Monitor and support the team of group coordinators ensuring they reach their targets in their assigned territories and administrative duties are completed
    • Continually evaluate the team, conduct performance review and develop internal trainings to strengthen skills
      Analyse company customer relations and how to improve service for current and new customers
    • Run the area office, including all administrative duties, and travel frequently to the field to monitor activities, manage team, and meet with customers. You run the show! There are no secretaries and all that!

    Requirements for the Area Manager Job

    • You’re passionate about rural development and making a difference for the less well-off in this country and excited about working in a multi-cultural environment
    • Excellent relationship building skills are a must. Above all, you’re a listener. You are self-driven, highly organised and able to operate independently towards set targets
    • At least one-year experience of managing a team of employees (not just casual workers)
    • Minimum two years’ experience as loan officer or field officer working directly with clients in rural areas
    • Sales experience an advantage but not a must
    • BSc in Business Studies, Rural Development or equivalent
    • Willingness to start trainee programme in Webuye or Kapsabet for 2 months before relocation to Mumias, Vihiga or Matunda. We run a 6 day work week out there
    • Knowledge of local dialects a strong advantage.

    go to method of application »

    Security – Sales Executive


    Sales Executive Job Responsibilities

    • Support our Director on the sales activities;
    • Build firm relationships with new and existing customers;
    • Contact and set up appointments with customer lead;
    • Acquire new customers and build a pipeline of new potential customers;
    • Follow-up discussions with customers (before/after the contract);
    • Report on client feedback on the security system;
    • Understand how customers are using the system and report it to the internal team;
    • Answer technical inquiries.

    Requirements for the Sales Executive Job

    • Diploma/degree or equivalent;
    • 3+ years as a sales person;
    • A successful track record of meeting sales goals and targets;
    • Experience in selling security solutions will be an added advantage.


    • Strong self motivation;
    • Must speak and write English and the local language fluently;
    • Excellent organizational and interpersonal communication skills with particular emphasis on presentation, analytical and sales expertise, and negotiation technique;
    • Knowledge of salesforce a plus;
    • Ability to negotiate and manage teams;
    • Self-driven.

    Method of Application

    Send your Cover Letter and detailed CV to apply@jobs.dumaworks.com marking the subject as “2916”, Your Full name & Phone number e.g. 2916 Barack Obama, +2547xxxxxxxx. If you don’t follow these instructions, your application will not go through.

    Deadline for receiving applications: Monday, 24 July 2017

    N.B. * You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test.

    If you apply and don’t meet these minimum qualifications, we won’t be able to forward your application to the employer.

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