• Job Vacancies at Frontline - 4 Positions

  • Posted on: 13 October, 2017 Deadline: Not Specified
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  • Frontline is an award-winning social enterprise that helps our users build better, using messaging. Our team works closely with companies, non-profits, and governments to leverage messaging to increase the quality, volume, and efficiency of their work. Our team provides strategy, design, development, implementation, testing, and support with more than a decade of experience in making messaging work in some of the hardest contexts in the world. Frontline reaches tens of thousands of users in 200 countries, connecting millions of people across industry, geography, and size of enterprise. At the heart of what we do is the Frontline software suite – an award-winning, cloud-hosted, software as a service, messaging management and automation platform.

    Our team provides the services, technology, and experience to build successful, valuable messaging for a range of communities all over the world. We’ve worked with legal aid providers, non-profits, and governments, but this position is one of our first focused investments in the legal technology community.

    Law Lead

     

     

    That’s where you come in.

    You will join, manage, and grow our engagement with the legal technology industry, building targeted partnership strategies, designing product features, and growing our commercial footprint.

    The Legal Lead plays a pivotal role in orchestrating Frontline’s marketing, sales, communications, and operational growth with legal service providers. You will design, implement, and sell FrontlineSMS platform with your consulting services to the legal technology industry.

    THE THINGS YOU’LL DO – ENGAGEMENT

    We want you to design an engagement strategy for the legal services industry. Help us build on our track record and reach the service providers, firms, and individuals that lead the field.

    • Build a go-to-market strategy for the Frontline platform and services in the legal technology industry
    • Conduct market analysis, identify partnerships and growth opportunities
    • Build key platform, channel, and client partnerships, extending our value proposition and building profile
    • Provide in-depth subject matter expertise to clients, which will include messaging use, automation, service design, data visualization, and engagement ladders in legal services
    • Develop a content calendar comprising of blog posts, white papers, and presentations
    • Work with the CEO, CTO & COO to coordinate Frontline content, product roadmap, and team support

    THE THINGS YOU’LL DO – SALES

    • Grow our legal services technology platform, marketing + sales operations
    • Identify strategic clients, set sales targets, and make commission when you hit them
    • Build and manage a portfolio of legal technology consulting clients
    • Contribute case studies, success indicators, and marketing materials to the wider outreach team.
    • Coordinate with user support, account management, and roadmap planning to identify emerging opportunities and features

    THE THINGS WE’LL LIKE ABOUT YOU

    There will of course be many things, some of which will include:

    • In-depth understanding of the legal services technology industry
    • 3-5 years of marketing and sales (ideally management) experience
    • Experience with messaging, Saas, and/or automation in legal practice
    • Understanding of software as a service as a business – including growth strategies, success metrics, and sales strategies
    • Experience using digital marketing tools, task managers, and sales CRMs
    • Experience (and happiness!) working remotely
    • Engaging writer, with experience producing public-facing materials
    • Passion for engaging people and driving adoption of inclusive technologies
    • Confident public speaker – able to speak authoritatively and entertainingly about technology
    • Willing to travel and work with diverse populations

    If this sounds like you, we’d love to talk to you! Email us.

    Public Service Lead

     

     

    Job Description

    THE THINGS YOU’LL DO – ENGAGEMENT

    We want you to engage the people providing the services people need most. We have 10+ years of history improving public services all over the world – but we want you to help us focus, maintain, and grow our footprint in an industry that badly needs to reach more people, better and faster.

    • Build a go-to-market strategy for Frontline products and services in the public services space – prioritizing channel partners, key relationships, and niche markets poised for growth
    • Find, contribute to, and bridge communities! Help us find, contribute to, and/or build the professional groups doing the most interesting messaging and engagement work across the world
    • Represent Frontline at the events, meet-ups, and conferences where service professionals gather
    • Publish creative and instructive multi-media content about how interactive messaging and web integrations can public services engage users, reduce costs, and improve outcomes
    • Provide in-depth subject matter expertise to clients, which may include messaging use, automation, service design, data visualization, and engagement ladders in public campaigns
    • Develop a content calendar, including blog posts, white papers, and presentations
    • Work with CEO, CTO, COO to coordinate Frontline content, product, and team support

    THE THINGS YOU’LL DO – SALES

    We want you to build amazing things – and that means bridging service design and business.

    • Analyze and target customer types, based on position, organizational, + revenue structure
    • Build relationships with government digital offices, professional networks, + technology providers
    • Design messaging features for our public services platform, marketing + sales operation
    • Identify strategic clients, set sales targets, and make commission when you exceed them
    • Grow a public services sales + operations team within Frontline
    • Build and manage a portfolio of product and consulting clients
    • Contribute case studies, success indicators, and marketing materials to Frontline marketing operation
    • Coordinate with user support, account management, and roadmap planning to identify emerging opportunities and features

    THE THINGS WE’LL LIKE ABOUT YOU

    There will of course be many things, some of which will include:

    • In-depth understanding of inclusive service design – both as a design process and an industry
    • Understand government digital services, private sector contractors, and software providers
    • 3-5 years of marketing and sales (ideally management) experience
    • Expertise in messaging, automation, SaaS, multi-media content and broadcast platforms
    • Understanding of the Saas business – including growth strategies, success metrics, and sales
    • Willingness and interest to learn new technologies
    • Willing to take risks, and do enough homework to make sure they’re good ones
    • Experience working remotely
    • Experience using digital marketing, task, and sales management tools
    • Engaging writer, with experience designing, writing, and publishing a range of public-facing materials
    • Passion for engaging people and driving adoption of inclusive technologies
    • Confident public speaker – able to speak authoritatively and entertainingly about technology
    • Willing to travel and work with diverse populations

    User Success Manager

     

    WHO YOU ARE

    We’re looking for someone who is driven to meet people where they are, and help them find and use our platform to achieve their goals. You’ll want data – then probably some more data – and to turn that data into insights, stories, and resources that help us grow the value and size of our user community.

    One day you may be querying our data for interesting patterns, the next you could be surveying people, and then maybe scripting videos to embed in Tweets, emails and LinkedIn posts.

    You’ll want to write thoughtfully, using choice words to communicate to broad user groups, and you’ll know how to use digital platforms to get your message out.

    In a given day, you might start by interviewing a user for your blog post about the tailor-made activities they used and the impact they had. You might try and understand that user’s market by scoping other organizations like them, then you might talk to our CTO to scope releasing these activities as a package and talk over the best way to visualize their work. You might close the day at a technology meet-up or taking off a bit early for something completely unrelated. There’s no question there’s a lot to do – and not everything gets done in a day – but working with data and users to build markets around better messaging is something you’ll do every day.

    THE THINGS YOU’LL DO

    There are three core areas we want you to take control of:

    • Look at the data. Use that to design and communicate objectives to your own todo list, and the rest of of the team’s.
    • Being a Saas platform we have a lot of data around behaviour, user types, content, web traffic and everything in between. You will be in charge of making sense of it, defining metrics, indicators and asking questions of the data. You will react to the answers with actions that you will take on. The rest of the team will also be informed with your answers.
    • Research and ask questions; more information and more data.
    • We have users, followers and interested parties who have information and data what will allow us to better solve their problems, build more useful tools and generally help more people do more with technology. We don’t have all of the data yet, and we need you to go out and find it in structured and sustainable ways.
    • Write, so that more people are informed of the facts.
    • This not only includes addressing our internal priorities as above but also writing, targeting current and future users telling our platform’s story with what it can do. Writing customer stories about what real people have done around the world with real consequences.
    • Alongside our COO (based in NYC), Product Specialist & Support Lead (in Nairobi) and the platform support team you’ll be starting a new team with a whole new world of possibilities for growth and the ability to shape and define the role as we learn and work together.

    THE THINGS WE’LL LIKE ABOUT YOU

    • You’ll be well-rounded and experienced around all things communication, small team and proactive working. Specifically we’re thinking:
    • You like to ask questions, as well as answer them.
    • You like to work with a diverse range of people with many varying talents from DevOps teams through to sales and operations leads. We’re all heading for the same goals and you’ll need to be able to push and pull them all daily.
    • You’ve thought a lot about Saas business plans, how they can work and when they need updating. You’ll also know your Zapiers from your Slacks, and your Signals from your HubSpots.
    • We’re not looking for specific Computer Science, Marketing or Art History degrees here; you’ll have an impressive one of these, or not, and the main thing we’ll need is experience practising the above areas in the real world.
    • We know these industries move fast and we’ll want someone who’s been doing this for enough years that you can come in and straight away ‘get it’ to start devising plans and debating tactics.

    Chief Technical Officer

     

    THE THINGS YOU’LL DO

    Technical Leadership

    You will ensure Frontline continues to provide the best-in-class messaging management and automation tooling, by designing, prioritising, implementing and maintaining features across our product suite. You will take input on product design and prioritisation from the company’s other functions, and sole responsibility for product security, scalability and high availability.

    Lead our dev team in their day-to-day work using our Agile tools and methods, including Kanban, daily standups and retrospectives, Jira, Trello, GitHub and Slack, amongst others
    Act as our senior-most developer in building our FrontlineSMS platform using the Groovy & the Grails framework, and our complementary FrontlineSync Android app
    Ensure FrontlineSMS satisfies the requirements of all SaaS platforms, with focus on scalability, high availability and security, by maintaining and improving our AWS-based cloud hosting infrastructure
    Lead in our DevOps efforts: maintaining and improving our continuous integration and delivery approaches and AWS infrastructure
    Recruit, hire, mentor and manage all members of the Frontline dev team
    Oversee the quality of scoping discussions, implementation and testing within the dev team, to ensure our ambitious, iterative platform improvements result in as few bugs as possible, high-quality and up-to-date documentation, and eliminates other forms of technical debt such as inflexible code architecture or poor scalability

    Product Development

    As the CTO, you will ensure that we are prioritising the correct features, and that feedback from our users results in continuous improvement of out platform’s capabilities and usability.

    • Take input from the CEO, COO and other roles to ensure our product and roadmap are focused on the most relevant needs of our users
    • Through estimation, measurement of delivery and detailed reporting, provide a predictable momentum of implementation work, allowing for scheduling of client-funded work around our team deadlines
    • Ensure the design and implementation of all user-facing functionality upholds a high standard of consistency, accessibility and ease-of-use
    • Work with the COO to provide responsive and thoughtful technical support to our users, and ensure the feedback from our users is an input into product roadmap prioritisation
    • Maintain excellent user- and developer-facing documentation, ensuing a culture of continuous documentation improvement is upheld within the developer and user support teams

    Senior Company Management

    Our Nairobi office is where most of our staff work, and you’ll be the most senior voice in the room. You will be part of our senior management team discussing and inputting into a wide variety of company areas including strategy and planning.

    Work with the CEO and COO to deliver the operational requirements of our Nairobi office, ensuring we provide a productive, comfortable and inclusive environment for all our staff
    Maintain the Frontline company culture of adaptability, experimentation, common goals and integration between our business units, and inclusivity, both within the Nairobi office and our larger international team

    QUALIFICATIONS (OUR WISH LIST)

    • Experience leading dev team(s) in some sort of Agile software development environment; we are aware that there are many good agile setups and prefer someone with strong practical knowledge or opinion in effectively using Scrum or Kanban
    • Experience acting as a line manager and mentor of developers
    • A strong coding background, with grounding in statically/optionally-typed, object-oriented programming
    • Java or other JVM language experience is a major bonus (extra bonus points for already knowing Groovy/Grails)
    • Good eye for design, paired with strong implementation skills. Good knowledge of modern Javascript frameworks and killer CSS skills
    • Strong knowledge and past experience in building zero-downtime, high-availability, scalable and easily maintainable web services
    • Experience deploying and maintaining software on cloud hosting services, with particular focus on Amazon Web Services’ Beanstalk (EC2 + ELB + RDS), S3, CloudWatch and related services

    Method of Application

    Use the link(s) / email(s) below to apply on company website.

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