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Customer Care, Success and Service Jobs in Kenya (Page 107)

      • Wabeh CX Operations Team Leader at Angaza

      • Wabeh’s CX Ops Team Leader role is responsible for supporting the Director of Customer Experience in delivering a superior customer experience. This position will oversee the performance of the

      • Customer Support Specialist at Bolt

      • About the role As a Customer Support Market Specialist, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them

      • Call Center Agent at Kilimall

      • Duties & Responsibilities: Respond promptly and professionally to customer inquiries via phone. Resolve customer complaints and provide solutions that align with company policies. Process

      • Call Centre Agent at Old Mutual Kenya

      • To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adh

      • Customer Success Intern at Incourage

      • About the Customer Success Internship The Customer Success Intern will be involved in a proactive and client-focused approach, aiming to build long-term relationships and ensure clients feel sup
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      • CX Analyst, Contact Center at NCBA Group

      • Job Purpose Statement Responsible for daily extraction and analysis of data and compilation of various reports for the Contact Centre. Supporting in monitoring of KPI and metric compliance by th

      • Customer Services Officer at ACCA

      • The Customer Service Officer is responsible for the delivery of effective and quality customer service to our member and future members, internal customers and B2B partners by supporting the Regional

      • Customer Service Trainee at Poa Internet

      • Overall Responsibility Receive, document, and resolve inbound requests from customers through all our inbound communication channels-voice, WhatsApp, social media, and chat on a daily basis.
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Job Vacancies in Customer Care, Success and Service

A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Customer care jobs are usually advertised on MyJobMag Kenya. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.