Careers at HF Group

Principle Accountabilities

• Recruit, train, mentor and manage property advisors.
• Prospecting markets for deployments.
• CRM management - Lead management, follow up and reports.
• Broaden market base.
• Risk and compliance.
• Source activations points.
• Stakeholder management.
• Customer relationship management.
• Succession planning.
• Leadership.

Key Competencies and Skills

Technical Competencies

• Proven work experience as a property advisor/ Team Leader.
• Knowledge of CRM software and Microsoft Office Suite.
• Solid customer service attitude with excellent negotiation skills.
• Knowledge of KYC/AML compliance requirements.
• Customer centric.
• Astute product knowledge.
• Commercial acumen.
• Analytical skills.

Leadership Competencies

• Performance Management.
• Strategic agility.
• Building talent and teams.
• Result orientation (drive for results).
• Strong communication and team management skills.
• Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

• Bachelor’s Degree in Sales and Marketing, Business Management or any relevant field.
• Membership in Estate Agents Registration Board.

Experience

• A minimum of 4 years of experience in Real estate sales.
• Team leadership experience of not less than one year.
• Experience in the use of CRM management.

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Principle Accountabilities

• Sales performance of KES300 million per month.
• Team management of a minimum of 40 team members.
• Performance and consequence management of 40 team members.
• Recruitment, onboarding and training of team members.
• Productivity management of teams to deliver KES 300 million a month.
• Assisting in developing and implementing periodic sales plans to achieve sales targets and business objectives.
• Monitoring and analysing sales data to identify current and new market segments.
• Advising through monthly reports to senior management on market trends, and competitor activities to cement market leadership.
• Collaborating with cross-functional teams to achieve uptake of mortgages, current and savings accounts, credit cards, digital financing solutions, and other bank solutions.
• Collaborating with other departments including marketing, Admin and operations, project management teams and finance to drive business initiatives.
• Daily reports on lead and deal pipeline management processes through customer relationship management system.
• Ensuring compliance with company policies, procedures, and standards across all locations.
• Developing and maintaining strong relationships with key stakeholders, including customers, vendors, and internal teams.
• Traveling to various locations within the area as needed to conduct site visits and support operational activities.
• Reporting to senior management on the overall performance and progress of the area.
• Channel management.

Key Competencies and Skills

Technical Competencies

• Proven work experience as an Area Sales Manager or equivalent.
• Knowledge of CRM software and Microsoft Office Suite.
• Solid customer service attitude with excellent negotiation skills.
• Knowledge of KYC/AML compliance requirements.
• Knowledge of TCF (Treating Customers Fairly) principles.
• Astute product knowledge.
• Commercial acumen and prospecting skills.
• Analytical skills.
• Capability of managing multiple teams across multiple projects.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

• Bachelor’s Degree in a Business-related field or any relevant field.
• Membership to a professional body is an added advantage.

Experience

• A minimum of 8 years of relevant sales experience, 5 of which must be in a team management role.
• Proven and successful ability to lead a group of sales personnel towards growth in enhanced sales volumes and enhanced revenue generation.
• Experience in handling high net-worth clients.
• Own database of potential leads built over time.