Job Openings at Pavago

About the Role

• We’re hiring a Senior Creative Strategist – Paid Social (Meta Ads) who takes a creative-first approach to performance marketing.
• This is not a traditional media buying role focused only on dashboards and optimization.
• Your primary edge should come from your ability to develop winning ad concepts, write strong creative briefs, and shape storytelling that drives conversions.
• You will own Meta advertising across multiple accounts — from idea → creative → launch → scale — with full responsibility for performance outcomes.

What You’ll Be Doing

• Own and scale Facebook & Instagram ad campaigns from ideation to execution
• Manage and optimize key metrics including CPL, CPA, and ROAS across multiple accounts
• Handle $10K–$250K+ monthly ad spend budgets with performance accountability

Creative Strategy (Primary Focus)

• Develop original ad angles, hooks, and messaging frameworks
• Write clear, high-converting creative briefs for designers and video editors
• Lead UGC direction, including scripting, storytelling, and video concepts
• Contribute directly to ad concepting and campaign narratives
• Continuously test new creative ideas and iterate based on performance

Performance & Optimization

• Analyze performance daily and make data-driven decisions
• Identify winning creatives and scale them effectively
• Optimize campaigns across audiences, creatives, and offers

Creative + Data Feedback Loop

• Use data to refine messaging, angles, and storytelling
• Understand why creatives perform — not just what performs
• Continuously improve performance through creative iteration

Collaboration & Ownership

• Work closely with designers, editors, and internal teams
• Align campaigns with broader revenue and growth goals
• Operate with autonomy — owning outcomes, not just execution

Must-Have Requirements (Non-Negotiable)

• 3+ years running Facebook/Instagram ads at a high level
• Proven experience managing at least $10,000/month in ad spend (preferably significantly more)
• Experience handling multiple accounts (5+) simultaneously
• Strong hands-on involvement in creative strategy, including:
• Ad concepting
• Creative brief writing
• Storytelling for paid ads
• Ability to create ads that convert — not just launch campaigns
• Strong command of:
• Meta Ads Manager
• Facebook Business Suite
• Pixel tracking & conversion optimization
• Strong copywriting skills — able to craft compelling hooks and messaging

 Important: Candidates who have only executed campaigns without contributing to creative strategy (concepts, messaging, briefs) will not be a fit for this role.

What Separates Top Candidates

• Strong portfolio of winning ad creatives (UGC, static, video)
• Clear ability to explain their role in creating high-performing ads
• Deep understanding of creative → offer → conversion flow
• Experience managing $50K–$250K+ monthly budgets
• Hands-on experience with UGC workflows and video production
• Use of AI tools (e.g., ChatGPT) to improve creative output

What Success Looks Like

• Consistently hitting or improving CPL, CPA, and ROAS targets
• Launching and scaling campaigns quickly without sacrificing quality
• Bringing fresh creative angles and testing ideas proactively
• Driving measurable growth across multiple accounts

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About the Role:

• Our client is seeking a Property Maintenance Coordinator to oversee the full cycle of property maintenance — from intake of tenant requests to vendor coordination and resolution tracking. This role ensures that tenant needs are addressed quickly, vendors are scheduled and managed efficiently, and property owners have confidence in the quality and timeliness of maintenance operations. You will serve as the central hub for all maintenance workflows, keeping properties safe, compliant, and well-managed.

Responsibilities:

Tenant Request Intake:

• Receive, log, and categorize 10–20 maintenance requests daily via phone, email, or portal.
• Document requests in property management software (Yardi, AppFolio, Buildium).
• Prioritize urgent issues (plumbing leaks, HVAC failures, safety risks) and escalate as needed.

Work Order Management:

• Create, assign, and monitor work orders from start to completion.
• Track ticket progress daily, ensuring SLAs and deadlines are met.
• Close tickets with tenant satisfaction confirmation.

Vendor Coordination:

• Schedule contractors and vendors for repairs and inspections.
• Confirm vendor availability, insurance, and licensing requirements.
• Review invoices against work performed before approval.

Preventive Maintenance:

• Schedule recurring services (HVAC, pest control, landscaping, safety inspections).
• Maintain preventive maintenance logs and service calendars.

Compliance & Documentation:

• Ensure work orders, invoices, and vendor records are complete and audit-ready.
• Confirm adherence to OSHA, safety, and local building code requirements.

Owner & Leadership Reporting:

• Prepare weekly reports on open tickets, resolution times, and costs.
• Provide monthly summaries for owners (maintenance spend, recurring issues, preventive maintenance status).

What Makes You a Perfect Fit:

• Excellent communicator who can balance tenant empathy with vendor accountability.
• Highly organized, able to juggle dozens of open tickets without losing detail.
• Calm under pressure, especially when handling urgent or emergency situations.
• Process-driven, ensuring consistent follow-up and documentation.

Required Experience & Skills (Minimum):

• 2+ years in property management or maintenance coordination.
• Proficiency with property management platforms (Yardi, AppFolio, Buildium).
• Strong Microsoft Office/Google Workspace skills.
• Familiarity with vendor scheduling, invoicing, and insurance requirements.

Ideal Experience & Skills:

• Managed maintenance for portfolios of 100+ units.
• Knowledge of basic building systems (HVAC, plumbing, electrical).
• Exposure to OSHA or state/local building compliance.
• Experience implementing preventive maintenance programs.

What Does a Typical Day Look Like?
A Maintenance Coordinator’s day revolves around keeping tenant maintenance needs resolved quickly and vendors accountable. You will:

• Monitor the maintenance queue, logging new requests and prioritizing emergencies.
• Dispatch vendors for urgent or scheduled repairs and track progress through completion.
• Communicate with tenants to provide updates on timelines and confirm satisfaction post-repair.
• Update property management systems with ticket notes, invoices, and vendor confirmations.
• Schedule preventive maintenance to avoid costly breakdowns and extend asset life.
• Prepare status reports for owners and leadership, summarizing current workload and costs.

In essence: you are the operational hub of maintenance, ensuring properties stay safe, compliant, and tenant satisfaction remains high.

Key Metrics for Success (KPIs):

• % of tickets resolved within SLA (e.g., emergencies <24 hrs, standard requests <72 hrs).
• Tenant satisfaction with maintenance resolution.
• Vendor invoice accuracy and on-time completion rates.
• Preventive maintenance completion percentage.
• Zero compliance or safety violations.

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About the Role

• We are looking for a highly organized and systems-driven Administrative Operations Manager to own and improve the administrative infrastructure of a growing IT Asset Disposition (ITAD) organization.
• This is a manager-level role focused on building and maintaining the systems that keep operations running smoothly. These systems include client onboarding documentation, compliance tracking, invoicing workflows, freight documentation, vendor records, and HR administration.
• Rather than simply completing administrative tasks, this role is responsible for creating structure, improving processes, and ensuring documentation remains accurate and organized as the company grows.
• The ideal candidate is highly detail-oriented, proactive, and comfortable taking ownership of administrative systems in a remote environment.

Administrative Systems & Process Ownership

• Own and manage the company’s administrative systems across multiple operational areas.
• Build and improve workflows that keep administrative processes organized and scalable.
• Identify gaps or inefficiencies in existing systems and implement better solutions.
• Maintain clear documentation standards across all administrative functions.

Client Administration & CRM Management

• Manage client onboarding documentation and ensure accurate handoff from sales to operations.
• Maintain organized client records and communication history within the CRM.
• Ensure all client documentation is complete, accurate, and properly stored.
• Improve processes related to client documentation and record keeping.

Compliance & Regulatory Documentation

• Maintain compliance documentation and track regulatory requirements.
• Monitor renewal timelines and ensure documentation stays current.
• Ensure records remain organized and audit-ready.
• Maintain structured documentation systems for regulatory accountability.

Accounting & Invoicing Administration

• Manage the administrative flow of invoices and billing documentation.
• Maintain records for invoices, purchase orders, and payment tracking.
• Ensure financial documentation is organized and accurate.
• Support accounting workflows through clear administrative processes.

Shipping & Freight Documentation

• Maintain documentation related to shipments and freight logistics.
• Track documents such as bills of lading, shipment logs, and carrier records.
• Ensure logistics documentation remains accurate and accessible.
• Maintain organized freight and shipping records.

Vendor Documentation & Records

• Maintain documentation for downstream vendors and service partners.
• Track vendor contracts, compliance documents, and insurance records.
• Ensure vendor files remain organized and audit-ready.

HR Administrative Support

• Maintain employee records and HR documentation.
• Support onboarding and offboarding administrative processes.
• Track employee documentation including PTO and benefits records.
• Maintain structured HR administrative systems.

What Makes You a Perfect Fit

• Strong systems thinker who enjoys building organized processes.
• Manager-level professional comfortable owning operational functions.
• Extremely detail-oriented with high documentation accuracy.
• Proactive problem solver who improves systems and workflows.
• Comfortable working independently in a remote environment.

Required Experience & Skills (Minimum)

• Experience in administrative operations management, operations coordination, or administrative leadership roles.
• Strong experience organizing and managing operational processes or systems.
• Excellent attention to detail and documentation accuracy.
• Strong written English communication skills.
• High level of digital organization and document management.
• Ability to manage multiple administrative workflows simultaneously.
• Reliable high-speed internet and professional remote work setup.

Ideal Experience & Skills

• Experience in operations-heavy or compliance-focused industries.
• Experience managing documentation systems across multiple departments.
• Familiarity with CRM systems and structured documentation environments.
• Experience supporting finance, logistics, compliance, or HR operations.

What Does a Typical Day Look Like?

An Administrative Operations Manager focuses on maintaining accurate administrative systems and supporting operational workflows. You will:

• Manage client onboarding documentation and CRM records.
• Track compliance and regulatory documentation.
• Maintain invoicing and financial documentation workflows.
• Organize freight and vendor documentation.
• Identify inefficiencies and improve administrative systems.
• Ensure all documentation remains accurate, organized, and scalable.

In essence: you ensure the company’s administrative backbone stays organized, accurate, and scalable as the business grows.

Key Metrics for Success (KPIs)

• Accuracy and completeness of administrative documentation.
• Zero compliance or documentation errors.
• Timely processing of invoices, communication, and documentation updates.
• Well-organized vendor, freight, and regulatory records.
• Overall health and efficiency of administrative systems.

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About the Role:

• We are seeking a highly organized and customer-focused Customer Service & Dispatch Coordinator to support daily operations for a U.S.-based home services business. This role is central to managing high-volume inbound customer communications while ensuring efficient scheduling and dispatching of HVAC, plumbing, and electrical service jobs.
• The ideal candidate thrives in a fast-paced environment, excels at multitasking, and serves as the key liaison between customers and field technicians. Strong communication skills, attention to detail, and hands-on experience with dispatching and CRM systems are essential for success in this role.

Responsibilities:

Customer Service & Communication

• Handle high-volume inbound customer interactions via phone, email, and chat with professionalism and empathy.
• Serve as the primary point of contact from initial customer inquiry through job completion.
• Proactively communicate service updates, delays, and changes to customers.
• Manage stressed or frustrated customers calmly while maintaining a positive customer experience.

Dispatching & Scheduling

• Schedule and dispatch HVAC, plumbing, and electrical service jobs based on technician availability, skills, and geographic location.
• Maintain daily and weekly service calendars to ensure optimal routing and coverage.
• Monitor job progress and adjust schedules in real time as needed.
• Communicate continuously with field technicians regarding job assignments and updates.

CRM & Administrative Management

• Maintain accurate and up-to-date records in the CRM system (ServiceTitan or similar).
• Review job notes, invoices, and service documentation for accuracy and completeness.
• Track call volume, booking rates, and service metrics to support operational KPIs.
• Ensure all customer interactions and job updates are logged consistently.

Sales Support & Upselling

• Explain and upsell homeowner membership or service plans when appropriate.
• Support operational goals by maximizing booking efficiency and customer retention.

Collaboration & Coordination

• Coordinate closely with customer service, dispatch, and field teams to ensure seamless service delivery.
• Support internal communication to improve workflow efficiency and customer satisfaction.

What Makes You a Perfect Fit:

• Customer-centric with a strong service mindset.
• Highly organized and detail-oriented with excellent follow-through.
• Confident handling high call volumes in a fast-paced environment.
• Calm, resilient, and adaptable under pressure.
• Process-driven and comfortable working independently in a remote setting.

Required Experience & Skills (Minimum):

• 2+ years of experience in customer service and dispatching within home services or trades industries.
• Hands-on experience with dispatching and scheduling service technicians.
• Proficiency with CRM and field service management tools (ServiceTitan or similar).
• Strong spoken and written English communication skills.
• Ability to multitask, prioritize, and manage competing demands effectively.
• High attention to detail and commitment to accurate documentation.
• Reliable high-speed internet with audio and video capabilities.
• Fast, reliable computer suitable for professional business use.

Ideal Experience & Skills:

• Experience working with U.S.-based home services companies.
• Familiarity with membership or service plan upselling.
• Prior experience supporting remote or offshore teams.
• Exposure to customers in the Northeast U.S. market.

What Does a Typical Day Look Like ?

A Customer Service & Dispatch Coordinator’s day is centered on keeping operations running smoothly and customers informed. You will:

• Handle inbound customer calls, emails, and chats.
• Schedule and dispatch service jobs efficiently.
• Communicate with technicians and customers in real time.
• Monitor job progress and update schedules as needed.
• Maintain accurate CRM records and service documentation.
• Track performance metrics and ensure operational KPIs are met.

In essence: you are the operational hub, ensuring exceptional customer experiences while maximizing technician productivity.

Key Metrics for Success (KPIs)

• Call volume handled and booking conversion rates.
• Accuracy and cleanliness of CRM and service records.
• Schedule efficiency and technician utilization.
• Customer satisfaction and issue resolution effectiveness.
• Consistent follow-through on dispatch and communication tasks.

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About Pavago

• Pavago is hiring for one of our clients — a growing company seeking a results-driven and experienced Sales Account Executive. This role is ideal for a sales professional who excels in managing the full sales cycle, building lasting client relationships, and driving consistent revenue growth. You’ll play a key role in identifying new business opportunities, developing strategic sales plans, and contributing to the overall growth and success of the organization.

Responsibilities
Business Development & Sales Execution

• Identify and pursue new business opportunities to expand the company’s client base.
• Manage the full sales cycle — from prospecting and presenting to negotiating and closing deals.
• Develop customized sales strategies that align with company goals and client needs.

Client Relationship Management

• Build and maintain strong, long-term relationships with clients and key decision-makers.
• Understand client objectives and provide tailored solutions to meet their business needs.
• Ensure client satisfaction through ongoing communication and support.

Sales Strategy & Reporting

• Track and report sales performance metrics to leadership.
• Provide feedback and market insights to improve products, services, and sales approaches.
• Maintain accurate and up-to-date records in CRM systems.

Team Collaboration & Leadership

• Collaborate with internal teams to ensure seamless service delivery.
• Mentor junior sales representatives when needed and contribute to team development.

What Makes You a Strong Candidate

• Proven success in full-cycle sales, consistently achieving or exceeding revenue targets.
• Strong communication and negotiation skills with a professional and persuasive approach.
• Excellent relationship-building abilities and a customer-focused mindset.
• Strategic thinker who can identify new opportunities and drive business growth.
• Organized, proactive, and able to manage multiple priorities effectively.

Required Experience & Skills

• 3+ years of experience in sales, account management, or business development.
• Demonstrated ability to close deals and manage a robust sales pipeline.
• Proficiency with CRM tools for tracking leads and opportunities.
• Strong analytical and reporting skills.
• Background in service-based or B2B industries is an asset.
• Stable employment history with demonstrated career growth.

What Does a Typical Day Look Like?

• You’ll spend your day identifying potential clients, reaching out through calls and emails, and presenting solutions that meet their needs. You’ll manage ongoing relationships with existing clients, collaborate with internal teams to ensure satisfaction, and monitor sales metrics to track your success. Every day brings opportunities to build new connections, close deals, and contribute to company growth.

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About the role

• We are seeking a Senior Customer Service Lead & Trainer to lead and support a remote customer service team serving U.S.-based customers. This role focuses on team leadership, training, performance management, and service quality.
• You will be responsible for onboarding new hires, coaching existing team members, monitoring KPIs, and ensuring a consistent and professional customer experience across all support channels.

Responsibilities

Team Leadership & Performance

• Lead, manage, and support offshore customer service agents
• Monitor team performance and provide regular coaching and feedback
• Handle escalations and complex customer interactions when needed

Training & Onboarding

• Own onboarding and training for new customer service hires
• Conduct call reviews and quality checks
• Maintain training materials, scripts, and service standards

Customer Experience & Operations

• Ensure high-quality customer support across phone and digital channels
• Maintain service consistency and customer satisfaction
• Work with internal teams to improve workflows and processes

Tool, Reporting & Documentation

• Use customer service and communication tools effectively
• Track performance metrics and service KPIs
• Ensure accurate documentation and process adherence

What Makes You a Perfect Fit

• Strong leadership and coaching skills
• Customer-first mindset with attention to quality
• Organized, reliable, and comfortable managing remote teams
• Confident communicator with a calm approach under pressure
• Adaptable in fast-paced environments

Required Experience & Skills (Minimum)

• 10+ years of experience leading or supervising customer service teams
• Experience managing offshore or distributed teams
• Strong spoken and written English communication skills
• Experience using customer service platforms and VOIP systems
• Ability to manage priorities in a remote setting

Ideal Experience & Skills

• Experience supporting U.S.-based customers
• Background in facility management, energy, or tech-enabled services
• Experience in startup or scaling environments

What Does a Typical Day Look Like ?

You will:

• Support and coach customer service agents
• Review calls and performance metrics
• Assist with onboarding and training
• Handle escalations and service issues
• Collaborate with internal teams

In essence: you ensure the team performs consistently while delivering a strong customer experience.

Key Metrics for Success (KPIs)

• Customer satisfaction and service quality
• Team productivity and performance
• Training effectiveness and onboarding success
• Escalation resolution and process adherence

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About the Role:

• Our client is seeking an HR Specialist to manage core HR processes and ensure smooth employee lifecycle management. This role involves recruitment support, onboarding, HRIS data management, compliance, payroll coordination, and employee relations. The HR Specialist ensures that employees are supported, records are accurate, and the organization remains compliant with labor regulations.

Responsibilities:

Recruitment Support:

• Post job openings across job boards and career sites.
• Screen resumes and assist recruiters in scheduling interviews.
• Communicate with candidates during early-stage hiring.

Onboarding & Offboarding:

• Prepare offer letters, new hire packets, and orientation schedules.
• Ensure completion of compliance documentation (I-9, E-Verify, tax forms, direct deposit).
• Conduct exit processes (equipment retrieval, system access removal, exit interviews).

Employee Records & HRIS:

• Maintain accurate employee data in HRIS (BambooHR, ADP, Gusto, Zenefits, or similar).
• Track PTO, benefits enrollment, and employee status changes.
• Generate HR reports (headcount, turnover, compliance).

Payroll & Benefits Support:

• Partner with finance/payroll teams to reconcile hours, benefits, and deductions.
• Assist with benefits enrollment, open enrollment periods, and employee inquiries.
• Validate payroll data before processing.

Policy & Compliance:

• Draft and update HR policies, employee handbooks, and SOPs.
• Ensure compliance with labor laws (FMLA, FLSA, ADA, EEOC) and multi-state regulations.
• Maintain records audit-ready for external reviews.

Employee Relations:

• Act as point of contact for employee questions and concerns.
• Support performance management processes and employee engagement programs.
• Document and escalate sensitive issues to HR leadership.

Training & Development Support:

• Coordinate employee training sessions and compliance certifications.
• Track completion of required training and development milestones.

What Makes You a Perfect Fit:

• Organized and detail-oriented, with strong process management skills.
• Trusted communicator who balances empathy with compliance.
• Proactive in identifying HR process improvements.
• Comfortable supporting employees across multiple functions and geographies.

Required Experience & Skills (Minimum):

• 2+ years HR support or operations experience.
• Proficiency with HRIS systems (BambooHR, ADP, Gusto, Zenefits, or similar).
• Familiarity with U.S. labor law compliance.
• Microsoft Office/Google Workspace proficiency.

Ideal Experience & Skills:

• SHRM-CP, PHR, or similar HR certification.
• Experience with multi-state or international payroll and compliance.
• Industry exposure in SaaS, professional services, or high-growth startups.
• Process improvement or HRIS implementation experience.

What Does a Typical Day Look Like?
An HR Specialist’s day revolves around supporting employees, maintaining compliance, and keeping HR operations smooth and accurate. You will:

• Update HRIS records with new hires, promotions, or departures.
• Support recruitment and onboarding, coordinating interviews and ensuring new hires are set up for success.
• Prepare and validate payroll inputs, collaborating with finance to ensure accuracy.
• Respond to employee inquiries about benefits, PTO, or HR policies.
• Maintain compliance documentation so records are audit-ready at all times.
• Assist with HR reporting for leadership on turnover, headcount, and other metrics.

In essence: you ensure the organization’s HR foundation is organized, compliant, and employee-focused.

Key Metrics for Success (KPIs):

• 100% completion of onboarding/offboarding checklists on time.
• Payroll and benefits reconciled with zero errors.
• HRIS data accuracy (no outdated or incomplete records).
• Compliance records consistently audit-ready.
• Positive feedback from employees on HR responsiveness.