Latest Recruitment at Co-operative Bank of Kenya

Chief Executive Officer Position (REF: CEO/KDJ/2024)

Duties & responsibilities

Reporting to the Board of directors, the Chief Executive Officer shall be responsible for the day-to-day running of the Sacco operations. Specific duties shall include;

• Co-ordination of the Sacco activities to ensure optimum and efficient utilization of all Sacco assets and resources.
• The implementation of and adherence to the policies, procedures and standards
• Management of the daily affairs of the Sacco in a competent manner
• Ensure selection of competent and qualified personnel
• Supervision of all members of staff in head office and various branches
• Setting up performance management system and evaluation of staff performance
• Manage the Sacco’s budget ensuring spending is in line with overall budget
• Monitor key performance areas and ensure all targets are met
• Review and implement regulations, internal systems, structures, procedures and controls to improve the quality of service
• Implementation of the Sacco’s Strategic plan, policies and business plans
• Manage the credit portfolio and provide reports to the Board of directors.
• Attend all board of Directors meetings on an advisory capacity
• Represent the Sacco in forums, business transactions and any other transaction authorized by the Board of Directors;
• Ensure compliance with all statutory requirements & relevant bodies.
• Timely preparation and presentation of various progress reports to board of directors
• Any other lawful duty that may be assigned by the Board of Directors.

Attributes/Skills

• Proven leadership and administrative capacity
• High financial management capability
• Judgment and decision-making ability
• Excellent communication and presentation skills
• Strategic thinking and results oriented.
• Proficient in Microsoft office suite

Qualifications

The candidate should have:

• A Business-related degree or its equivalent from a recognised university
• CPA (Part II) or its equivalent
• A diploma in Co-operative Management will be an added advantage.
• 5 years practical experience in a busy financial institution of which 3 years must be in a management position
  Proficient in Microsoft office suite
• Age: 35 years and above.

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 (REF NO: MBDO/04/24)

Job Purpose:

To drive the marketing and business development Strategies of the Society.

Reporting to: The CEO

Roles and Responsibilities

• Prepare, monitor and implement Marketing Budget and plan.
• Prepare and submit timely annual work plan to the CEO.
• Design and implement direct marketing campaigns according to marketing strategy.
• Conduct market research and intelligence for the SACCO, analyse results and present timely written reports where workable recommendations are made to CEO and leadership.
• Responsible for member recruitment, marketing the SACCO products and mobilize savings.
• Develops targeted marketing strategies as per customer segments and needs.
• Develop marketing communication materials and archive for new/old member recruitment and Sacco products marketing.
• Identify and implement targeted marketing activities that will lead to new members’ recruitment and increased SACCO product uptake.
• Develops annual education programs for the Sacco in liaison with education committee and the CEO.
• Tracking /monitoring new and existing members accounts to avoid being dormant.
• Timely production and submission of monthly reports on SACCO’s marketing activities.
• Represent the SACCO competently and adequately in his/her capacity
• Ensure valuable and engaging content for the society website and newsletter.
• Review and analyse the performance of various marketing campaigns, gain insight and assess against set goals.
• Perform such other lawful duties as may be assigned from time.

Qualifications & Experience

Appointment to the position will be made from persons who:

• Are holders of a University Degree in Marketing, business administration, Economics, Business Management, Business Related degree or a related field;
• Has 3 years of working experience in a marketing and business development role within Sacco or financial sector.
• A diploma in marketing or Co-operative Management or Mass Communication will be an added advantage.

Attributes/Skills

• Up to date with the latest trends and best practices in the co-operative sectors.
• Market intelligence and public relations skills.
• Update with latest online/digital marketing trends and measurements.
• Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with clients.
• Exceptional organization skills and a strong work ethic.
• Ability to manage complex projects and multi-task.
• Ability to flourish with minimal supervision, be proactive and handle uncertainty.
• Good understanding of the internal policies, systems and procedures of a SACCO.
• Positive attitude and emotional intelligence required for the job.
• Highly confident.
• Computer literacy skills with Demonstrated experience in Microsoft Office, spreadsheet and PowerPoint applications.

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CUSTOMER CARE AGENT (REF: CCA/04/24)

Job Purpose:

The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitability and upholding world-class service.

Reporting to the HR and Administration Officer.

Job Type: Contract – Two (2) Years

Main Duties and Responsibilities

• Updates the Member complaints register daily to reflect the nature of the complaint and resolution provided;
• Respond to Member queries and complaints, through telephone, email, and WhatsApp;
• Interacting with the Members to provide them with relevant system-related information to address inquiries regarding and or emanating from system-related products and services;
• Receiving walk-in clients;
• Resolving product or service-related problems and handling of Member complaints in accordance with the SACCO’s guidelines and policies;
• Collecting customer information and analyzing customer needs;
• Doing weekly, monthly, and annual reports to the supervisor regarding customer service;
• Handling clerical tasks and any other duties that may be assigned from time to time.

Qualifications & Experience

For appointment to this grade, the employee must have;

• Degree in Public relations, Communication or Business Management from a recognized university.
• A diploma in cooperative management is an added advantage.
• Experience working with an ERP Software.
• Must be able to work in a fast-paced environment.
• A minimum of two years of progressive working experience in customer service, marketing or administrative function in a related organization (SACCO).
• Excellent oral communication skills are required to speak effectively and with diplomacy to Members.

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 ISA/CEO/2024 

The Role
Specifically, the successful jobholder will be required to:

• Utilize extensive understanding of business activities to recommend scope and objectives of assigned audits, execute audit procedures, perform detailed analyses, reach sound conclusions, and document results for assigned audit activities.
• Participate in the execution of multiple audit projects to achieve the scope, timing, and objectives of each assignment while ensuring applicable regulatory guidance is included in the scope for assigned audits where applicable.
• Proactively identify risks, evaluate controls and make recommendations to improve internal control, operational effectiveness and efficiency.
• Analyze and verify transactions and representations as well as performing review of test work completed by assigned staff.
• Prepare excellent work paper documentation ensuring quality of such documentation in accordance with professional standards, as well as establishing departmental standards and deadlines.
• Recommend departmental improvements to automate procedures, methods, and standards to improve departmental efficiency, productivity and quality.
• Prepare clear and concise recommendations for correction of unsatisfactory conditions, improvements in operations, reductions in cost and effectively gain concurrence and support for recommended control improvements.
• Facilitate the communication of audit results and special projects via written reports and oral presentations to management.
• Assist in the annual risk assessment process and generation of annual audit plan.
• Identify and analyze level of threat and potential risk to the organization’s information assets
• Ensure that access to electronically stored corporate information is adequately protected and managed appropriate to the risks
• Test adequacy and effectiveness of control measures on information systems, operational processes, credit, department operations and recommend corrective measures to be undertaken in areas of weakness.
• Perform special audits as and when called upon and make maximum use of Computer Assisted Audit tools e.g. Teammate, ACL, SQL Developer etc.
• Assist in training/mentoring of staff and develop and maintain the skills, knowledge and expertise to make valuable contribution to the internal audit team.
• Perform independent threat and vulnerability assessment tests and report on cyber risks and controls of the ICT systems within the bank and other related third-party connections.
• Conduct comprehensive penetration tests on the bank’s web-based applications, mobile applications, networks, and ICT systems to assess the effectiveness of the cyber security framework implemented by the bank.

Skills, Competencies and Experience

• Bachelor’s degree in Information Systems or Computer Science from a recognized university. Possession of an MSc or other relevant postgraduate qualification will be an added advantage.
• Professional certification in IT Audit, Risk and Security e.g. CISM, CISSP, CISA, CRISC
• Excellent understanding of auditing concepts and practices with a minimum of 3 years’ experience in a management role in IT and operations or IT and operation audit.
• Skilled in project management and maintaining composure under pressure while meeting multiple deadlines.
• Demonstrable knowledge in risk assessment and control concepts/methodologies.
• Skilled in negotiation and conflict management to resolve problems that may arise during an audit.
• Excellent oral and written skills; a strong verbal communicator, analytical writer and able to clearly and concisely convey personal observations of processes, risks and controls.
• Excellent analytical ability both qualitative and quantitative to draw sound conclusions coupled with demonstrated knowledge and proper application of sampling techniques.
• Excellent attention to details and organizational skills.