Jobs at Safaricom Kenya

Role Description

1. M-Pesa, is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked could make digital payments, M-Pesa has now grown to offer over 50 million active customers financial services, enterprise, merchant and retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.
2. M-Pesa Africa is a separate entity, formed as a joint venture between Vodacom and Safaricom, working within the scaled agile framework (SAFe) you will act as an MPA agile scrum master and subject matter expert on statistical analysis, utilization reporting &various reporting techniques for HR data.
3. You will oversee and/or performs the collection and preparation of routine and ad hoc reports, templates, dashboards, scorecards, and metrics to measure the effectiveness of human resource programs and initiatives within MPA. You should have a strong analytical background and good project management knowledge as well as an in-depth knowledge of the business and industry.

Why this role is tailored for you

1. You will work with Vodacom and Safaricom Center of Expertise (i.e. Resourcing, Learning and Development, Organization Effectiveness & Change and Reward) to ensure appropriate support for the business units
2. You will engage with Leaders, Managers and Employees in M-Pesa Africa business area and across all M-Pesa Africa entities
3. We will expose you to Agile Release Trains and give you a blank canvas to explore a world of possibilities.
4. Our culture values allow you to focus on candidate/employee & line manager experience (the customer), Experiment & be bold, collaborate while innovating.

Key Role Responsibilities

HR Reporting & Analytics:

1. HR metrics analytics reporting; highlight risks and actionable data to make recommendations for process changes and action plans
2. Design and develop HR management reporting and KPI reporting tools linked to business strategy
3. Lead detailed analysis of the impact, efficiency & effectiveness of major HR activities as measured by key performance indicators
4. Responsible for consolidation of information and data to produce Exco, Ops Review, and Board reports
5. Assist during HR Budgeting cycle

Strategic Workforce and Headcount Management:

1. Support in developing a workforce Plan for MPA
2. Support in scoping, sourcing, implementation of a workforce management system with Software Engineering
3. Advice and work with line managers and HR to design optimal staffing levels and measure productivity
4. Maintain a comprehensive, accurate and up to date staff and HC database/dashboard
5. Monitor all departmental Exits, Movements, Joiners and Role Changes with the associated attrition rates

Other HR initiatives:

1. Rollout and implementation of MPA employee engagement programs and Health Wellness & Safety (HSW)programs with guidance from relevant Center of excellence teams in Vodacom and Safaricom
2. To act as liaison between the HR Lead and other stakeholders both internal and external
3. Support with Audits
4. Support with review and analysis of job descriptions to feed to MPA job Architecture

Key performance indicators:

1. Reporting tool development
2. Effective reporting on HR activities
3. Act as a one stop shop for all HR Analytics and reporting Turnaround time on Requests
4. Quality of Research and Reports

 
QUALIFICATIONS

Apply if you have:

1. Bachelor’s Degree.
2. Higher National Diploma in HRM or CHRP-K is an added advantage
3. Experience in a large corporate environment performing moderately complex to very complex employee analysis and research, using qualitative and quantitative measurement and data collection design principles in HR, Finance or Marketing.
4. Provide data-driven intelligence to create valuable insights and positively influence decision making
5. Create an environment of mutual influence, understanding and empathy
6. At least 2-3 years’ experience working directing in or closely collaborating with an HR function is required.
7. Agile, Innovative, pragmatic, commercial, and customer-focused approach
8. Proven track record of managing programme / project management (including the coordination of multiple internal and external resources)
9. Proficient with Microsoft Office, PowerPoint, Word and Excel software
10. SAFe Agile experience and qualifications is an added advantage

We are happy if you have:

1. Experience of working within a cross-cultural team.
2. Experience sourcing for all level roles (Exco and critical hard-to-fill roles).
3. Agile certification.

What you can expect from us:

1. We believe in a fair and robust interview process
2. We have a robust flexible total reward scheme
3. Dedicated support and mentoring/coaching
4. Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.

Note to Applicants

As part of our recruitment process, we will request the below documentation which will be required as soft copies at a later stage of the process.

1. An updated CV with a confirmation of three referees- 2 must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field. If the referees are within the same organization that you are working with, you will need to confirm to us that it’s okay to contact them in writing (via email). This also includes all references within the Human Resources department.
2. Scanned copy of certificate of good conduct from the CID (Less than 1 year old) - Applicable to Kenyans Only
3. Scanned copy of certificate from Credit Reference Bureau (CRB) – Applicable to Kenyans Only
4. Scanned copy of University Certificate
5. Scanned copy of your National ID / Passport-Legal Form of Identification

DEADLINE : 24th March 2022

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Brief description

Reporting to Head of Department - Technology Enterprise Services, the position holder will design, deploy, manage and support all enterprise back-end applications and platforms in order to support best in class enterprise service management to Safaricom customers. Provide second line support to Enterprise Customer Support team

He/she will also lead engagements with stakeholders – vendors as well as internal teams while all the while focused on delivering applications that will support superior customer experience. Accountable and responsible for leadership of technology enterprise service automation and programmability 

RESPONSIBILITIES

1. Define & aligning Safaricom long term Enterprise Architecture transformation Strategy to support business strategy 
2. Oversee building business plans, strategic direction, and standards for procedures and policies as they relate to Safaricom Systems architecture
3. Align the current and future architecture Standards to industry standards and frameworks while keeping alignment to Vodafone Group architecture guidelines. 
4. Establish Enterprise Architecture principles and governance processes
5. Drive Secure by design framework for all Enterprise Solutions
6. Own and Enforce Design Gates.
7. Engage Business Partners/ SBU’s to obtain User Application Requirements 
8. Assessing server, storage and infrastructure sizing coming out of User Requirements
9. Analyzing hardware sizing to meet application requirements 
10. Design load balancing and clustering solutions according to architecture standards
11. Recommend solutions based on features & capabilities of existing/anticipated technologies
12. Engage together with System Development/New Service Development / Service Platform Development teams to ensure application requirements are understood and translated to technical solutions.
13. Design, develop and supervise implementation of test plans and report findings, in addition to making recommendations to appropriate stakeholders.
14. Ensure application of best practice in Service Delivery Models for Safaricom.
15. Drive adoption of ISO, eTOM or ITIL into Business delivery models in Safaricom.
16. Drive uniformity of Safaricom Standards across the board.
17. Budgeting and forecasting.
18. Prepare CAPEX & OPEX forecasts and budgets to meet business requirement, 
19. Monitor and control OPEX expenditure for the section as required meeting corporate objectives.
20. Attract & recruit the best talent 
21. Develop the team through learning initiatives, mentoring & coaching
22. Team Engagement though constant feedback & communication, performance discussions
23. Drive attainment of efficiencies through automation of processes/activities

QUALIFICATIONS

1. BSC Degree in one of the following: (Computer Science / Telecommunications/Electronic Engineering) 
2. Minimum 2 years in managing a Business Analysis and Architecture team in a telecommunications environment. 
3. Minimum 6 years’ experience in Business Analysis and Architecture environment 
4. Additional certifications in Project Management, Advanced Management of software systems, Database managements will be an added advantage 
5. Proven managerial experience leading a team of qualified professional engineers within a GSM network 
6. The jobholder will be a highly specialized and multifunctional individual. 
7. Strong results and performance orientation. 
8. Excellent interpersonal and communication skills.     
9. Excellent analytical and reporting skills.

DEADLINE : 17th March 2022

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Brief description

Reporting to Head of Department - Technology Enterprise Services, the position holder in conjunction with sales and account management team, will lead enterprise customer conversations and engagement to understand the underlying need and design the best suited technology solution to address that need. Build standards for best-in-class enterprise connectivity solutions that will deliver superior customer experience.

He/she will handover first time right, worry free and support headache free designs and deployments, build a reliable, dependable enterprise customer advisory centre for connectivity solutions

RESPONSIBILITIES

1. Define & aligning Safaricom long term Enterprise Connectivity Architecture transformation Strategy to support business strategy
2. Oversee building business plans, strategic direction, and standards for procedures and policies as they relate to Safaricom Systems architecture
3. Align the current and future architecture Standards to industry standards and frameworks while keeping alignment to Vodafone Group architecture guidelines.
4. Establish Enterprise Architecture principles and governance processes
5. Drive Secure by design framework for all Enterprise Solutions
6. Own and Enforce Design Gates.
7. Engage Business Partners/ SBU’s to obtain User Application Requirements
8. Assessing server, storage and infrastructure sizing coming out of User Requirements
9. Analyzing hardware sizing to meet application requirements
10. Design load balancing and clustering solutions according to architecture standards
11. Recommend solutions based on features & capabilities of existing/anticipated technologies
12. Engage together with System Development/New Service Development / Service Platform Development teams to ensure application requirements are understood and translated to technical solutions.
13. Design, develop and supervise implementation of test plans and report findings, in addition to making recommendations to appropriate stakeholders.
14. Ensure application of best practice in Service Delivery Models for Safaricom.
15. Drive adoption of ISO, eTOM or ITIL into Business delivery models in Safaricom.
16. Drive uniformity of Safaricom Standards across the board.
17. Budgeting and forecasting.
18. Prepare CAPEX & OPEX forecasts and budgets to meet business requirement,
19. Monitor and control OPEX expenditure for the section as required meeting corporate objectives.
20. Attract & recruit the best talent
21. Develop the team through learning initiatives, mentoring & coaching
22. Team Engagement though constant feedback & communication, performance discussions
23. Drive attainment of efficiencies through automation of processes/activities

 
QUALIFICATIONS

1. BSC Degree in one of the following: (Computer Science / Telecommunications/Electronic Engineering)
2. Minimum 3 years in managing a Business Analysis and Architecture team in a telecommunications environment.
3. Minimum 8 years’ experience in Business Analysis and Architecture environment
4. Additional certifications in Project Management, Advanced Management of software systems, Database managements will be an added advantage
5. Proven managerial experience leading a team of qualified professional engineers within a GSM network
6. The jobholder will be a highly specialized and multifunctional individual.
7. Strong results and performance orientation.
8. Excellent interpersonal and communication skills.   
9. Excellent analytical and reporting skills.

DEADLINE : 17th March 2022

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 Brief description

Reporting to Head of Department - Technology Enterprise Services, the position holder will oversee end to end planning and co-ordination of the development/enhancement/delivery of products, services and solutions to provide superior customer experience. Development of department processes and procedures that govern the section in compliance expected governance thresholds.

He/she will also be responsible for performing the oversight role on all projects/programs and ensure that the objectives and customer outcomes are achieved within time/cost/quality constraints. Perform enterprise access rollout, commissioning and transition to support i.e. FTTB, FWA technologies and deliver last mile connection to the customer. Manage cross functional internal and external relationships and ecosystems that speak to the delivery of customer outcomes.

RESPONSIBILITIES

1. Ensure all Gate stages are followed, documented and signed-off for all products developed across the business.
2. Ensure planned roadmap items are delivered in a timely manner.
3. Ensure all Gate stages are followed, documented and signed-off for all products developed across the business.
4. Ensure product alignment across the company.
5. Champion the development of the innovation strategy and roadmap or the rolling out new products and services across the business
6. Re-alignment of all Capex projects across the business
7. Re-alignment of all products and services across the business.
8. Undertake post-launch reviews of all products and services to assess actual market take-up against anticipated take-up as presented in the Business Case
9. Undertake post-launch reviews (G4) of all products and services to assess actual market take-up against anticipated take-up as presented in the Business Case 2 months after product launch.
10. All processes and procedures of the departmental to ensure proper service delivery and alignment to ISO processes.
11. Ensure processes are in line with other company processes and procedures
12. Coordinate the development of SLA between business units and other support functions i.e. Risk, HR, Supply Chain and Technical & IT.
13. Review on a Weekly basis customers feedback on products and services and follow up to ensure closure
14. Recruits and develop internal and external teams consisting of passionate individuals to assist in carrying out the following:
15. Create awareness and support product launches
16. The product testing before launch
17. Ensure that projects expenditure within approved CAPEX
18. Ensure timely delivery of projects
19. Preparation of reports as required.
20. Undertake other duties as may be assigned from time to time

QUALIFICATIONS

1. Bachelor’s Degree in Commerce or a Technical field – Engineering or Information Technology from a recognized university;
2. At least 3years work experience in project management with experience to line management or senior engineer level;
3. Experience in managing multiple projects (6 – 24-month duration) simultaneously from start to finish, which have impact across a company, customers and on the revenue generation capability of the organization;
4. Good understanding of financial principles, financial ratios with ability to interpret standard financial statements;
5. Good understanding of regulatory framework for mobile operations particularly in the Kenyan environment

DEADLINE : 17th March 2022

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Brief description

Reporting to Head of Department - Technology Enterprise Services, the position holder will be responsible for executing the IOT / ICT Operating Model to position Safaricom to be a technology company by 2025, build the winning team in IOT / ICT delivery in the region and Scaling IOT & ICT presales engagement, architecture and integration of  Solutions and Services to provide defined customer outcomes while providing a superior customer experience.       

He/she will also be responsible for building a reliable, dependable, market leading advisory centre on matters IOT/ICT for Enterprise Customers, managing critical relationships with key internal stakeholders and external partnerships in delivering to the enterprise customer.

RESPONSIBILITIES

1. Define & aligning Safaricom long term Enterprise Architecture transformation Strategy to support business strategy
2. Oversee building business plans, strategic direction, and standards for procedures and policies as they relate to Safaricom Systems architecture
3. Align the current and future architecture Standards to industry standards and frameworks while keeping alignment to Vodafone Group architecture guidelines.
4. Establish Enterprise Architecture principles and governance processes
5. Drive Secure by design framework for all Enterprise Solutions
6. Own and Enforce Design Gates.
7. Engage Business Partners/ SBU’s to obtain User Application Requirements
8. Assessing server, storage and infrastructure sizing coming out of User Requirements
9. Analyzing hardware sizing to meet application requirements
10. Design load balancing and clustering solutions according to architecture standards
11. Recommend solutions based on features & capabilities of existing/anticipated technologies
12. Engage together with System Development/New Service Development / Service Platform Development teams to ensure application requirements are understood and translated to technical solutions.
13. Design, develop and supervise implementation of test plans and report findings, in addition to making recommendations to appropriate stakeholders.
14. Ensure application of best practice in Service Delivery Models for Safaricom.
15. Drive adoption of ISO, eTOM or ITIL into Business delivery models in Safaricom.
16. Drive uniformity of Safaricom Standards across the board.
17. Budgeting and forecasting.
18. Prepare CAPEX & OPEX forecasts and budgets to meet business requirement,
19. Monitor and control OPEX expenditure for the section as required meeting corporate objectives.
20. Attract & recruit the best talent
21. Develop the team through learning initiatives, mentoring & coaching
22. Team Engagement though constant feedback & communication, performance discussions
23. Drive attainment of efficiencies through automation of processes/activities

 
QUALIFICATIONS

1. BSC Degree in one of the following: (Computer Science / Telecommunications/Electronic Engineering/ ICT
2. Minimum 3 years in managing a Business Analysis and Architecture team in a telecommunications environment.
3. Minimum 8 years’ experience in Business Analysis and Architecture environment
4. Additional certifications in Project Management, Advanced Management of software systems, Database managements will be an added advantage
5. Proven managerial experience leading a team of qualified professional engineers within a GSM network
6. The jobholder will be a highly specialized and multifunctional individual.
7. Strong results and performance orientation.
8. Excellent interpersonal and communication skills.   
9. Excellent analytical and reporting skills.

DEADLINE : 17th March 2022

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Detailed Description

Reporting to the Chapter Lead – Customer Education & Brand In Trade The role holder will be responsible for developing plans, executing projects / initiatives in support of Customer Education and Brand in the trade

Responsibilities

1. Plan and execute brand presence across the trade channels.
2. Understand the customer’s learning needs and preferences (Shopper Insights)
3. create different learning paths and programs to educate different types of customers
4. create educational material in line with customer needs or demand
5. review and safeguard the quality of educational material (old and new)
6. have a good understanding of product adoption metrics 
7. master different educational channels and related technologies to reach your goals
8. expertise and have achieved proven results across various marketing communications disciplines including advertising, PR, digital, social, shopper marketing, etc.
9. Internal trafficking and coordination of advertising.
10. Proofing final artwork and securing endorsement through the Brand Guardianship.
11. Manage the development of all above the line and below the line media executions in conjunction with the creative/ Media agency.
12. Ensuring all project aspects as briefed are on track and on time.
13. Weekly reporting on all activities for section.
14. Prepare advertising and promotions case studies for the internal VF network review.
15. Manage and update the intranet back up for all approved advertising materials on a monthly basis
16. Innovation in Advertising practice and programs.
17. Analysis of the industry and competitor issues as well as benchmarking in other industries to stay abreast of issues.
18. Discuss and agree on budget requirements at project listing.  Monitor and control budget to ensure that project is on budget and all prerequisite paperwork is in place.
19. Ensure pricing is as per agreed pricing with Safaricom Procurement for all work done.
20. Keep updated budgeting reports per project.
21. CDI – internal and external
22. Living the Safaricom Way

 
QUALIFICATIONS
 
Must have technical / professional qualifications:

1. A degree in marketing, business administration
2. Min 5 years’ experience in a marketing function with a focus on brand management, Customer Education, advertising, Shopper Marketing
3. Strong creative and conceptual skills.
4. Attention to detail with excellent interpersonal and communications skills
5. An excellent planner and organizer

DEADLINE : 17th March 2022

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Detailed Description

Reporting to the Chapter Lead – Integrated Media The role holder will be responsible for developing integrated (ATL & digital) media strategy and plans on initiatives that deliver to business objectives for various units across the organization

Responsibilities

1. Work with internal business units and agency teams towards development of media strategy, media plans and channel selection depending on the objective of the campaign to ensure a high return on investment for each campaign.
2. Oversee integrated media buying across channels, reporting, optimization and analysis  is done in line with pre-approved strategy
3. Budget management including: assistance in allocation of monthly budgets, and financial reconciliation on a weekly, monthly and quarterly basis.
4. monitoring and analysing integrated media campaign performance data in order to suggest structural improvements that will optimize ad campaigns.
5. Will be personally responsible for keeping up with the dynamic trends and benchmarks in the media industry through continuous research and training.
6. Identifying new media opportunities arising that will add value to Safaricom campaigns
7. Identify and deliver media partnerships relevant to the units they support and negotiate added value
8. Collect and package data driven actionable insights from the media platforms with clear recommendations to the business  to influence decisions.  
9. High level stakeholder management and engagement to seek approvals for integrated media strategy and plans
10. Give input into the creative development process as the channel custodian on what works aligned to the media strategy
11. Management of the media agency to deliver world class media campaigns.

 
QUALIFICATIONS
 
Must have technical / professional qualifications:

1. A bachelor’s Degree.
2. Related Skills certification online or offline e.g. LinkedIn learning
3. Marketing professional certification - will be an added advantage
4. Should have more than 5 years continuous experience in integrated Media management
5. Proficiency in creating media strategy, media plans and channel selection depending on the objective of the campaign to ensure a high return on investment for each campaign.
6. Should have a proven track record in media planning, buying & optimization for similar size or larger business than Safaricom
7. Should be a consistent performer who delivers to daily, weekly and monthly digital marketing KPI’s
8. Good with people and stakeholder management
9. Should be a quick and efficient decision maker.
10. Should be able to work well under pressure and tight deadlines.
11. Should have Project Management and Time management skills and should be able to allocate daily tasks efficiently
12. Should have excellent communication skills

DEADLINE : 17th March 2022

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Detailed Description

Reporting to the Senior Manager – Events The position holder will lead and manage all Safaricom Events (internal and external) through insights led, digital first experiences that deepen consumer engagement and enhance brand perception.

Responsibilities

1. Management of all internal and external Safaricom events (physical, hybrid and virtual), inclusive of brand Assets and Safaricom & M-PESA Foundation events, in terms of arranging venues (online and offline), branding of the event, promotional materials etc
2. In conjunction with internal customers, creation of robust, inclusive event plans that bring to life marketing objectives and drive strong ROI
3. Work to deliberately create digital engagements that enhance consumer experiences and position Safaricom as a digital first business in line with our overall corporate strategy
4. Leading agile teams to run virtual and hybrid productions and working with virtual engagement and collaboration tools e.g. Zoom, Microsoft Teams, HopIn among others
5. Working with corporate communications department, ensure ample publicity and media coverage is obtained for all events in order to scale impact and amplify engagements beyond on ground activity/event
6. Good understanding of analytics and data to provide key event insights on operational and strategic reports to internal stakeholders that will add value to projects and ensure consistent improvement in delivery
7. Support brand communications teams to develop robust and relevant communication material that will resonate and speak to the targeted consumer segment, and ensure high awareness of event experience
8. Develop clear and simple executive briefs for senior management to ensure top level support and supporting product launches, corporate announcements, and other relevant consumer engagements
9. For physical events, proficiency with hotel/venue selection & contract negotiation for cost avoidance and negotiated cost savings. Event attendee management, space/booth design & planning, menu planning, budget development, social engagement and work stream management.
10. Work with a matrix team on event design, overall program, production and theme development events agency and including décor, technical and catering suppliers among others
11. Working closely with security and Occupational Safety and Health teams, identify all risks present in execution of asset initiatives and obtaining relevant mitigations before execution

 
QUALIFICATIONS 

Must have technical / professional qualifications:

1. A Bachelor’s degree
2. Familiar with a variety of concepts, practices and procedures
3. Experiential marketing background with a strong understanding of virtual event platforms emerging technologies influencing consumer engagement e.g. A.I and Machine learning
4. Extensive experience and judgment to plan and accomplish goals
5. Multi-tasking
6. Wide degree of creativity and latitude
7. Willingness to work for long hours, under stress / willingness to travel
8. Willingness and passion to do menial tasks as well as large jobs
9. Proven attention to detail
10. Oral and written communication
11. Minimum 5 years’ experience in marketing, with 3 years in event management

DEADLINE : 17th March 2022

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Detailed Description

Reporting to the Chapter Lead - Brand Activations, Assets and Sponsorships The position holder will accelerate and protect Safaricom’s brand equity amongst our core by enhancing long term consumer engagement and connections with the brand through targeted brand and segment assets.

Responsibilities

1. Develop robust brand and segment asset strategies based on customer insights that will deliver enhance consumer connections and drive brand affinity and perceptions among targeted segment
2. Implement asset engagements as per approved brand asset and sponsorship strategy aligned to Mission delivery
3. Working with the relevant tribes and COEs to develop relevant communication, media support, drive brand consideration through activating relevant products and services through the assets and sponsorship.
4. Briefing and managing various 3rd party suppliers and stakeholders involved in the delivery of the brand asset including activations and event management agencies.
5. Working with corporate communications department, ensure ample publicity and media coverage is obtained for all assets in order to scale impact and amplify engagements beyond on ground activity/event
6. Support brand communications teams to develop robust and relevant communication material that will resonate and speak to the targeted consumer segment, and ensure high awareness of asset engagement
7. Work to deliberately create digital engagements that enhance consumer experiences and position Safaricom as a digital lifestyle provider
8. Developing robust and accurate annual budgets that provide a clear picture of the end to end engagement costs of developing and executing the segment assets
9. Develop clear and simple executive briefs for senior management to ensure top level support for asset initiatives
10. Develop activations plans that leverage  asset platforms to drive relevant products and services that will enhance Safaricom’s value perception and grow market and wallet share
11. Working with events team, drive high quality engagements for all asset events and ensure high quality of delivery and inclusivity within execution
12. Working closely with security and Occupational Safety and Health teams, work to identify all risks present in execution of asset initiatives and obtaining relevant mitigations before execution
13. Provide consistent operational and strategic reports to internal stakeholders that will add value to projects and ensure consistent improvement in delivery

QUALIFICATIONS
 
Must have technical / professional qualifications:

1. Minimum Bachelor’s Degree
2. Experience in experiential marketing
3. Experience developing and executing marketing concepts, policies & practices
4. Excellent communications skills – Both verbal and non-verbal
5. Previous experience in event marketing and activations
6. Wide degree of creativity and latitude
7. Excellent attention to detail
8. Minimum 4 years’ experience in experiential marketing and/or event management

DEADLINE : 17th March 2022