Openings at Corporate Staffing

Responsibilities

• Supervise the operations team.
• Resolve customer issues and answer questions.
• Maintain a safe and clean working environment.
• Provide information about facilities, entertainment options, and rules and regulations.
• Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
• Record details of attendance, sales, receipts, reservations, or repair activities.
• Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
• Sell tickets and collect fees from customers.
• Keep informed of shut-down and emergency evacuation procedures.
• Inspect equipment to detect wear and damage and perform minor repairs, adjustments, or maintenance tasks, such as oiling parts.
• Provide assistance to patrons entering or exiting amusement rides, boats, or ski lifts, or mounting or dismounting animals.
• Verify, collect, or punch tickets before admitting patrons to venues, such as amusement parks and rides

Qualifications & Experience

• Degree/Diploma in hospitality / leisure.
• 4 years of experience in hospitality.
• Ability to manage, lead and motivate a team.
• Energetic. Physical ability to be on your feet 8 hours at a time.
• Ability to effectively explain rules and regulations to customers
• Strong conflict management skills.
• Excellent customer service & communication skills.
• Friendly and positive attitude.
• First Aid certification is a plus.
• Effective communication and customer service skills.
• Knowledge of cash handling procedures.

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Duties and Responsibilities

• Expand the company clientele by entering into contracts with more companies.
• Ensuring continuous improvement in the quality of services provided by the company;
• Providing organizational leadership and vision in developing and recommending to the Board annual business plans for the company;
• Providing regular, thorough and prompt communication to the Board on key financial and administrative matters;
• Defining and implementing business marketing strategies to increase business base and profitability;
• Establishing a systematic business scouting plan and leverage existing resources to maximize market coverage;
• Liaising with the Board to provide feedback regarding any trends, quality issues or areas of concern to ensure that prompt action is taken where necessary;
• In consultation with the Board, interview and employ such other personnel that may be necessary for the daily running of the company;
• Establishing, managing and updating a robust and efficient human resource data base of all personnel;
• Effectively setting out goals and objectives for the team, including those for supervisory roles;
• Managing contractual budgets in line with financial targets;
• Ensuring all aspects of the required services are being delivered to the customers’ satisfaction and in accordance with the contract;
• Completing effective health and safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health and safety committees and forums; and
• Performing risk assessment and site evaluations as well as completing quarterly performance reports and billing schedules.

Requirements for appointment

• Have a Bachelor’s degree in any of the following disciplines: Business Administration, Commerce, Marketing and Strategic Management from a recognized Institution.
• A Master’s degree in the above disciplines will be an added advantage
• Have at least years five (5) of experience in senior management in medium to large organization.

Key Competences

• Possess good oral and written communication skills;
• Demonstrate a high degree of professionalism and competence in the work performance;
• Be compliant with Chapter Six of the Kenyan Constitution;
• Be IT proficient;
• Possess the ability to maintain strict confidentiality;
• Be able to meet deadlines;
• Strong ability to prioritize and make independent decisions; and
• Ability to design and implement programmes and activities as required.