Job Opportunities at Duma Works

Job Description

To assist in developing concepts and graphics for all branding and marketing materials, expressing and evolving the brand, and helping to maintain the brand consistency.

Graphic Designer Job Responsibilities

• Drive and maintain brand consistency.
• Guiding the brand image and identity, and translating it into marketing collateral – advertising, POS, in store and digital.
• Manage the day-to-day workload of assigned graphic design projects, and track progress until they are successfully completed.
• Incorporate supervisor’s feedback and critique to improve the final results.
• Maintaining all creative archives
• Interface with other departments as required for projects
• Draw up and maintain presentation files with updated marketing data
• Work under tight deadlines
• Other duties as assigned

Qualifications for the Graphic Designer Job

• Diploma/Degree in commercial art, graphic design or visual communication OR equivalent training.
• At least 2 years of experience in a similar role.
• Solid understanding of the printing process, photography, illustration, layout, typography, logo development, colours, brand look and feel.
• Proficient computer skills in Adobe CS Illustrator, Photoshop, InDesign, Bridge, Acrobat, MAC are a must.
• Excellent interpersonal and communication skills.
• Willingness and desire to work in large retail business

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Studio Business Manager Job Duties and Responsibilities

• Plan, prepare and meet operational needs for Yoga and wellness programs, workshops and events.
• Fostering a customer service culture.
• Drive the studio’s revenue by increasing membership, packages, workshops and recommending other special packages.
• Maintain excellent relationship and constant communication with all clients and instructors.
• Address all the instructor needs/concerns and report to the firm manager and/or director.
• Address all client concerns and report to the firm manager and/or director.
• Ensure all areas of the studio are always clean, tidy and organized appropriately.
• Promote special events and workshops.
• In charge of general studio maintenance.
• Develop, communicate and enforce the studio’s policies.

Requirements for the Studio Business Manager Job

• 2 or more years of experience in a similar role.
• Prior experience managing a team
• Degree/Diploma in a relevant field of study
• Previous experience working in the hospitality industry is an added advantage
• Experience in marketing or advertising campaigns is a plus
• Management /proven leadership skills
• Excellent communication skills
• Attention to details
• Excellent customer service skills
• Problem solving skills

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Job Description

The Office Manager/General Manager role is one of the toughest in the company because you need to have excellent management, financial and people skills. You need to manage costs, evaluate priorities and constantly maintain a high standard in your work and the team around you.

Reporting to: the Director
Location: Westlands

Working hours: Monday – Friday 9am-5pm

Key Deliverables

• Ensure admin and operational expenses for the space are kept to budget
• Make sure that monthly sales targets are met
• Debtors are kept below 10% each month
• Customer satisfaction overall should be 75% as a minimum
• Maintain a retention rate 95% of customers renewing

Office Manager & General Manager Job Responsibilities

Client Management and Customer Service

• Oversee member invoicing, retention and debtors to ensure the accounts department are on top of member’s financial issues
• Ensure membership policies and admin is followed when onboarding and dealing with membership matters
• Take the lead on matters of customer service, improving customer satisfaction and guiding quality communication between the team and our customers

Sales

• Close deals on membership – trying to upsell to fixed packages, enclosed spaces and add-ons.
• Assist in the development and execution of our marketing strategy and brand positioning.

Space Management and Service Delivery

• Maintaining high standard of service to ensure customer retention targets are met.
• Oversee the Office Supervisor’s work in managing the cleaning of the space, ensuring standards are met. Keep a check on the arrangement of the space and if it needs updating, arrange for this periodically.
• Repairs/Maintenance – Oversee office repair work to ensure policies are followed, budget is kept to and standards are met.
• Ensure good Internet supply and stability, and other core services.

Team Management

• Oversee the policies within the Employee Handbook are understood, and delivered on by both the team and the management.
• Manage recruiting, onboarding and training of new staff into the team
• Oversee quarterly appraisals and staff development to build a strong and cohesive team
• Take the lead on developing a strong company culture and productive working team environment

Financial Management

• Ensure operational budget for the office is kept (Look at the budget for the quarter and understand what is sensitive).
• Oversee adherence to company’s financial policies within your space and your team
• Manage the monthly office budget by approving and rejecting expenses.

Requirements for the Office Manager & General Manager Job

• A degree from a recognized institution.
• At least 4 years of experience in a similar role.
• Previous experience in the hospitality industry is an added advantage.
• An individual who upholds honesty and integrity.
• Excellent communication skills – being polite, clear and direct when communicating Outgoing and self-confident
• Leadership skills, comfortable making decisions and taking responsibility
• Able to plan and prioritize, and think on your feet when the plan goes out the window
• Understanding of business principles for decision-making