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Well, we could say that we like long walks on the beach and a picnic at sunset - but truth be told, all we want to do is get you into bed. Single or not, we don’t really mind. Heck, bring the whole family if you like. We just want you to feel at home and be happy. And you never know - we may just throw in a free muffin in the morning.
Mission
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Aim of the role: To ensure that our guests are accorded an exceptional and remarkable service at all times.
Outline of Responsibilities:
- Ensure that all Food & Beverage dockets are generated and recorded.
- Ensure that Bar, Restaurants and Kitchen waste is kept to a minimum.
- Ensure that the following areas are set up prior to, during and after service; tables, service stations, Bar, Buffet, Room Service and Cook Out (where applicable) .
- Ensure that the Bar and Restaurant are cashed up and balanced at the end of each shift/service. Room Service should be charged to respective guest rooms.
- Ensure that required stock takes are conducted pre/post service.
- Ensure that all public areas are cleaned, prepared and or replenished to the agreed standard.
- Ensure that all equipment used is kept clean, used correctly and packed/stored correctly on a daily basis.
- All maintenance problems must be reported to the Supervisor/DM on duty, inclusive of; maintenance tasks, missing / damaged items.
- Ensure that all safety instructions are adhered to and that all safety concerns are reported.
- Contribute to and support the “I’m Kind” programme.
- Ensure that all table service is provided to the agreed standard.
- Ensure that all orders are prepared and served as per the agreed and stipulated standards.
- Ensure that the full issued corporate uniform is worn at all times as instructed.
- Ensure that all guests are assisted in line with LodgeAbility Service Encounter requirements.
- Ensure that the LodgeSan cleaning methodology is followed at all times.
- Ensure that every guest receives exceptional service at all times.
- As per the published Leadership Drivers and in line with the agreed vision for per hotel, per department and / or per position (where applicable) .
OTHER DUTIES AND RESPONSIBILITIES
- Attends all training sessions as scheduled.
REPLACEMENT AND TEMPORARY MISSION
- May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
- Responsible To: F&B Supervisor
- In Communication With: Kitchen, Banqueting, Front Office, Housekeeping
Education, Training and Experience Requirements:
- Level of Literacy: Must be able to read and write in English & Kiswahili
- Level of Numeracy: Moderate numeracy skills
- Level of Communication Skills: Must be in possession of good communication skills
- Level of Formal / Professional / Education & Training: Certificate in F&B Sales and Services.
go to method of application »
Scope of the role: We are looking for an enthusiastic barman to provide an excellent guest drinking experience.
The Barman will be responsible for creating classic and innovative drinks exceeding customers’ needs and expectations.
Outline of Responsibilities:
- Ensure that all Food & Beverage dockets are generated and recorded.
- Ensure that Bar, Restaurants and Kitchen waste is kept to a minimum.
- Ensure that the following areas are set up prior to, during and after service; tables, service stations, Bar, Buffet, Room Service and Cook Out (where applicable).
- Ensure that the Bar and Restaurant are cashed up and balanced at the end of each shift/service. Room Service should be charged to respective guest rooms
- Ensure that required stock takes are conducted pre/post service
- Ensure that all public areas are cleaned, prepared and or replenished to the agreed standard.
- Ensure that all equipment used is kept clean, used correctly and packed/stored correctly on a daily basis.
- All maintenance problems must be reported to the Supervisor/DM on duty, inclusive of; maintenance tasks, missing / damaged items.
- Ensure that all safety instructions are adhered to and that all safety concerns are reported.
- Contribute to and support the “I’m Kind” programme.
- Ensure that all table service is provided to the agreed standard.
- Ensure that all orders are prepared and served as per the agreed and stipulated standards.
- Ensure that all guests are assisted in line with LodgeAbility Service Encounter requirements.
- Ensure that the LodgeSan cleaning methodology is followed at all times.
- Ensure that every guest receives exceptional service at all times.
- Observe the published Leadership Drivers in line with the agreed vision of the hotel.
OTHER DUTIES AND RESPONSIBILITIES
- The post holder will undertake training and development as appropriate
REPLACEMENT AND TEMPORARY MISSION
- May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
- Responsible To: Food and Beverage Supervisor
- In Communication With: All Hotel departments
Education, Training and Experience Requirements:
- Level of Communication Skills: Must be in possession of good communication skills. A Foreign language will be an added advantage.
- Level of Formal/Professional/Education & Training: Minimum education: College Certificate in F&B Sales and Services
- Level of Experience in the Job Advertised: 2 years’ experience in a similar role is required.
go to method of application »
Aim of the role: To ensure food preparation, storage, and excellent service delivery is timeously executed.
Outline of Responsibilities:
- To ensure that all stocks are ordered to the correct quantities, quality and price.
- As instructed you may be required to assist with the completion of SLA documents which are completed with service providers on a monthly basis / other as stipulated.
- All disciplinary matters must be reported to the GM in conjunction with / in the absence of the Head Chef.
- To ensure to hold daily meetings with restaurant and Banqueting Department to ensure that operations and information is passed smoothly and ensure that VIPs are timeously identified and any special arrangements properly communicated.
- Ensure the safety and security of the staff, guests and hotel property.
- Ensure that all required stock takes are conducted in line with audit requirements.
- Ensure that all equipment is used, stored and maintained in line with operating procedures.
- Ensure that all areas under your control satisfy the most stringent hygiene requirements and that staff who are injured receive correct treatment and/or are not allowed to work.
- Contribute to and support the “I’m Kind” programme.
- Ensure the continued training and development of self and all staff.
- Ensure that all food, beverage and vending is presented in line with hygiene requirements and to the highest standard at all times.
- Ensure that highest possible standard of cleanliness is achieved and maintained at all times.
- Ensure that every guest receives exceptional service at all times.
- Ensure that all LodgeAbility Service Encounters are continuously trained and adhered to at all time.
- Live the City Lodge Hotel published Leadership Drivers, Values and Fundamental Principles.
OTHER DUTIES AND RESPONSIBILITIES
- Attend all training sessions as scheduled.
REPLACEMENT AND TEMPORARY MISSION
- May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits of Employment:
These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
- Responsible To: Head Chef
- In Communication With: All other hotel departments
Education, Training And Experience Requirements:
- Level of Literacy: Must be able to read and write in English & Kiswahili
- Level of Numeracy: Moderate numeracy skills
- Level of Communication Skills: Must be in possession of good communication skills
- Level of Formal / Professional Education & or Training: Certificate or a Diploma in Food Production
- Level Experience: At least 2 years’ experience in a similar role
go to method of application »
Aim of the role: The Kitchen Steward will be responsible for maintaining the Kitchen and surrounding areas in a clean and sanitary manner by following the cleaning schedules and adhering to the Health & Hygiene Regulations and Company policy and procedures.
Outline of Responsibilities:
- Ensure that all orders are placed through the Chief Steward using approved suppliers, the correct approved stationery and authorised by the General Manager.
- Ensure that all stewarding procedures in all workstations are followed as per the Company’s standards.
- Ensure that all applicable matters are reported to maintenance inclusive of maintenance task, missing and damaged items.
- Ensure that all equipment is used, stored and maintained in line with operational procedures. Ensure updated inventory records.
- Ensure the safety and security of the staff, guest and hotel property.
- As a department, ensure that the hotel is fully compliant with all occupational Health & Safety requirement.
- Contribute to and support the “I’m Kind” programme
- Ensure that highest possible standard of cleanliness is achieved and maintained at all times.
- Ensure the continued training and development of self.
- As instructed you may/will be required to perform a role other than your usual, as may be assigned by your supervisor.
- Ensure that every guest receives exceptional service at all times.
- As per the published Leadership Drivers and in line with the agreed vision for the hotel, per department and / or per position.
OTHER DUTIES RESPONSIBILITIES
- Attends all training sessions as scheduled.
REPLACEMENT AND TEMPORARY MISSION
- May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
- Responsible to: Food and Beverage Supervisor
- In Communication With: F&B Department
Education, Training and Experience Requirements:
- Level of Education: High school qualification. Must be able to read and write in English & Kiswahili
- Level of Communication Skills: Must be in possession of good communication skills
- Level of Experience In Job Advertised: 6 Months’ experience in a similar role is required.
go to method of application »
Scope of the role
- To undertake all Reservations, Boardrooms and Conference Rooms functions and administration as required.
- To make, confirm, re-confirm reservations, boardroom and conference room reservations on a daily basis, ensuring that all guests’ requirements are met timeously and in keeping with Company policies, standards and procedures
- A good relationship must be cultivated between all departments to ensure the effective flow of service and maximum occupancy.
Outline of Responsibilities:
- Ensure that all reservations made have a valid and sufficient method of payment (inclusive of all boardroom and conference room bookings).
- Ensure that Internal House Accounts / PM Accounts are managed on a daily basis.
- Together with the Management/Front Office team ensure that the budgeted occupancies are met and exceeded.
- As a unit ensure that the budgeted average room rate is achieved and improved on where possible.
- The required reports must be printed and processed per shift/per day.
- As required you may be required to assist the FOM/GM/Sales Executive with sales initiatives.
- Ensure that all arrivals are checked in with a valid and sufficient method of payment.
- As per operational requirements you will be required to fulfil the role of the receptionist.
- Ensure that all safety and security measures implemented are followed per shift/per day without exception.
- Ensure that all filing is done in accordance to audit and operational requirements.
- Ensure that No Shows are managed on a daily basis.
- All equipment must be utilised in line with the hardware operating manual and all maintenance matters must be promptly reported.
- Contribute to and support the “I’m Kind” programme.
- Reservations and Reception emails must be checked, processed and responded to on a daily basis per shift.
- When taking a reservation enquiry for another area or for a date that the hotel is full and or on departure; always offer to make the booking a future booking at any of our hotels, ensure that you are constantly aware of how many rooms you have left to sell, on making a reservation at another hotel always offer to send a map and provide all relevant information.
- A HRV (Hospitality Rate Voucher) may be issued for reservations made for a walk in reservation when cross selling to one of our hotels.
- Ensure that every guest receives exceptional service at all times.
- Refer to the guest information file, use the intranet, internet, City Lodge Group brochure, internal memos, the newspaper inclusive of current/future specials, Group information etc.
- Ensure that reception desk sweets, welcome drinks, are set up and or maintained as instructed.
- Use all information provided and available to constantly ensure that your knowledge of our online reward programmes is up to date at all times.
- As and when required you may be required to assist with the training and development of self and all staff.
- Ensure that the City Lodge Leadership Drivers are lived.
OTHER DUTIES AND RESPONSIBILITIES
- The post holder will undertake training and development as appropriate.
REPLACEMENT AND TEMPORARY MISSION
- May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
- Responsible To: The General Manager / Assistant General Manager
- Responsible For: Reservations Clerk
- In Communication With: All Hotel departments
Education, Training And Experience Requirements:
- Level of Communication Skills: Must have excellent communication skills. A Foreign language will be an added advantage
- Level of Formal/Professional/Education & Training. Minimum education: College Diploma Front Office or a similar course.
- Level of Experience in the Job Advertised: 3 years’ experience in a similar role is required.
go to method of application »
Scope of the role: To perform such duties as may required to ensure the efficient and friendly administration of guest: reservations, registration, in house folios, queries, communication and check out
Outline of Responsibilities:
- Ensure that all guest account transactions must have the required accompanying paperwork.
- Ensure that all reservations made have a valid and sufficient method of payment. (Inclusive of all boardroom and conference room bookings). Depending on the applicable method of payment, all guests checked in must have a valid and sufficient method of payment.
- The “PM” accounts may not be billed to without approval and must be followed up on a daily basis.
- All floats must remain at the issued amount at all times.
- All paperwork must be completed for shift banking and foreign exchange
- As a unit ensure that the budgeted average room rate is achieved and improved on where possible.
- Ensure that when taking a reservation that you obtain the correct contact details so as to be able to guarantee all bookings on the day of arrival, so as to maximise occupancy.
- The required reports must be printed and processed per shift/per day.
- Night Audit must run every night at the prescribed time.
- Registration cards must be completed inclusive of all required information.
- All tasks must be ticked off per shift checklist and handed to the manager on duty to be checked and filed.
- Ensure that all data is entered correctly so as to guarantee; continual data integrity and statistics accumulate correctly. All group requests must be forwarded to the reservationist/DM/GM. Always check for an existing guest file prior to making a reservation.
- Refer to “ensure that all reservations are made correctly”.
- Ensure that all safety and security measures implemented are followed per shift/per day without exception
- Per department ensure that all filing is done in accordance with audit and operational requirements.
- Utilizing the correct stationery; ensure that all guest messages are taken correctly, with sufficient accurate information and that all messages are delivered to the guest/guest room as promptly as possible.
- All wake up call requests must be recorded on the wake up call sheet. All calls must be made on time. If you are unable to contact the guest additional effort must be taken to do so the end result being that the guest is contact – no matter what.
- Answer all calls within 3 rings and deal with / process in line with the required standard
- All equipment must be utilised in line with the hardware operating manual and all maintenance matters must be promptly reported
- Contribute to and support the “I’m Kind” programme.
- Ensure that the reception desk has sufficient stock of blank guest questionnaires. Hand out and collect as many Questionnaires as possible. Ensure all completed Guest Questionnaires are handed to the DM/GM
- Reservations and Reception emails must be checked, processed and responded to on a daily basis per shift.
- Pay close attention when taking a reservation enquiry so as to ensure that you fully understand what information the caller requires and any additional information that you can provide
- When taking a reservation enquiry for another area or for a date that the hotel is full and or on departure; always offer to make a booking a future booking at any of our hotels, ensure that you are constantly aware of how many rooms you have left to sell, on making a reservation at another hotel always offer to send a map and provide all relevant information
- An HRV (Hospitality Rate Voucher) may be issued for reservations made for a walk in reservation when cross selling to one of our hotels
- Ensure that every guest receives exceptional service at all times
- Refer to the guest information file, use the intranet, internet, City Lodge Group brochure, internal memos, the newspaper inclusive of current/future specials, Group information etc.
- Ensure that reception desk sweets, welcome drinks, are set up and or maintained as instructed
- Use all information provided and available to constantly ensure that your knowledge of our online reward programmes is up to date at all times.
OTHER DUTIES AND RESPONSIBILITIES
- The post holder will undertake training and development as appropriate
REPLACEMENT AND TEMPORARY MISSION
- May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
- Responsible To: Head Receptionist
- In Communication With: All other Hotel departments
Education, Training and Experience Requirements:
- Level of Communication Skills: Excellent communication skills; A foreign language will be an added advantage. Must be in possession of good communication skills
- Level of Professional / Education & Training: Minimum education: Certificate in Front Office Operations.
- Level of Experience in the Job Advertised: 3 years’ experience in a similar role is required.
go to method of application »
Aim of the role: To assist in the laundry section with the washing, drying, sorting, folding, transporting, and distribution of all linens and clothes.
Outline of Responsibilities:
- Making sure that all linens and guest’s clothes are to be covered at all times during transportation.
- Treat clothes and linens with stain remover and rubs with sponge or brush to remove spots or stains.
- Places clothes and linens in correct machine and sets automatic controls on machines to handle cleaning task.
- Removes clothes from equipment.
- Use accepted techniques of folding linens and resident clothes for delivery to residents.
- Demonstrate the ability to learn and understand the need and the use of infection control techniques.
- Use protective equipment when working with soiled linens and possess the ability to learn the procedures for processing isolation linens.
- Ensure that all orders are placed by the Housekeeper using approved suppliers, the correct approved stationery and authorised by the General Manager.
- Ensure that all cleaning procedures in all locations are followed, as per the Company’s standards.
- Ensure that all required daily reports are printed/completed/checked/processed, per procedure.
- Ensure that the Cyclical cleaning programme is maintained on a daily/week/monthly basis.
- Ensure that all applicable matters are reported to maintenance inclusive of maintenance task, missing and damaged items.
- Ensure that all equipment is used, stored and maintained in line with operational procedures.
- Ensure that all lost property is received, logged through Housekeeping Office, and followed up on.
- Ensure the safety and security of the staff, guest and hotel property.
- As instructed, ensure that stock take for all items is conducted in line with Company procedures and audit requirements
- As a department, ensure that the hotel is fully compliant with all Occupational Health & Safety requirements.
- Contribute to and support the “I’m Kind” programme.
HUMAN RESPONSIBILITIES
- Attends all training sessions as scheduled.
REPLACEMENT AND TEMPORARY MISSION
- May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
- Responsible To: Housekeeper
- In Communication With: Housekeeping Department
Education, Training and Experience Requirements:
- Level of Communication Skills: Must be able to read and write English and Kiswahili
- Level of Formal/Professional / Education & Training: Completion and Certification in Secondary Education.
- Level of Experience in Job Advertised: 1 years experience required in a similar role.
go to method of application »
Aim of the role: To manage the security operations and ensure the safety of the hotel’s guests, property and staff.
Outline of Responsibilities:
- Manage and Coordinate Security operations ensuring that security procedures are implemented and followed as per the Security Standard Operating Procedure.
- Ensure the safety and security of the staff, guests and hotel property.
- Ensure that the Security reports are printed/ checked/ processed/ completed on a daily basis per the laid down procedures. Monthly and yearly reports must also be prepared and presented at the pre- determined times per procedure.
- On identifying a possible safety concern it must be immediately reported either to the Health & Safety Representative, the Manager on duty and or the GM/AGM in their absence.
- Ensure that all the access points (Entrances & Exits) must be manned by Security Personnel at all times.
- Ensure mandatory searches are conducted on any in-coming guests and luggage, as well as employees and guests coming in through the Staff entrance, using the appropriate equipment per procedure.
- Ensure that guest luggage in the Security storage room is well tagged and collected at the stipulated times. Any uncollected luggage should be reported to the Manager on Duty.
- Section keys must be kept on each recipient’s person throughout service.
- Ensure the following: should a guest/other request access to a room, all staff must be trained to contact reception to assist the guest. In the case of an authorized employee asking to gain access they must either use their own master key or be accompanied by a person holding a master key.
- Stipulate that; failure to comply is a breach of security and will result in disciplinary action being taken which could result in dismissal.
- Ensure that all staff are trained to seek accompaniment from Housekeeping Supervisors/ Manager on Duty when attending to Stay over guest rooms when the guest is not in the room, or when attending to locked safes in the case of checked out rooms.
- Ensure that all staff are trained to adhere to the following; the section key must not be handed to another person at any stage.
- Ensure that all staff are trained to lock the patio doors (per room where applicable) after attending to any vacant rooms.
- Where applicable, all Security section keys must be recorded when issued and when received back and locked away as instructed
- All missing/not working section and or master keys must be reported to the IT Manager with immediate effect.
- Ensure that all back of house areas are kept locked at all times (during and after each shift).
- Ensure that Permit to work documents are completed before the commencement of any jobs at height/ high risk jobs with the Internal Team or External Contractors
- Ensure that risk assessments are conducted before the commencement of any jobs with your internal Team or Contractor. The risk assessment report from the Contractors must also be duly signed by the GM/ AGM in their absence, before the jobs commence.
- As instructed you may be required to assist with the completion of an SLA document which are completed with service providers on a monthly basis / other as stipulated.
- Ensure that the hotel is fully compliant with all Occupational Health & Safety requirements.
- Contribute to and support the “I’m Kind” programme.
- Ensure that all shifts are manned as per operational requirements and that the timebook is updated per shift per day.
- Ensure that the Security Handover books are used to record all relevant and applicable information per shift
- Ensure that all LodgeAbility Service Encounters are continuously trained and adhered to at all time.
- Ensure that every guest receives exceptional service at all times.
- Adhere to the City Lodge Leadership drivers at all times.
HUMAN RESPONSIBILITIES
- Attends all training sessions as scheduled.
REPLACEMENT AND TEMPORARY MISSION
- May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions and Benefits of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
- Responsible To: The General Manager
- Responsible For: Deputy Security Coordinator, Security supervisors and guards
- In Communication With: All hotel’s departments
Education, Training and Experience Requirements:
- Level of Literacy: Must be able to read and write in English & Kiswahili
- Level of Numeracy: Moderate numeracy skills
- Level of Communication Skills: Must be in possession of good communication skills
- Level of Formal / Professional / Education & Training: Minimum education level – Security Management Course or Security Supervisory position in the disciplined forces.
- Level of Experience In Job Advertised: 4 years’ experience required in a similar role.
go to method of application »
Aim of the role: To assist the Security Coordinator in ensuring the safety of the hotel’s guests, property and staff.
Outline of Responsibilities:
- Assist in Managing and Coordinating all Security operations ensuring that security procedures are implemented and followed as per the Security Standard Operating Procedure, and the security operational manual and training received
- Each shift / department must ensure that all documentation has been filed correctly.
- Ensure the safety and security of the staff, guests and hotel property.
- Ensure that all required stock takes are conducted in line with audit requirements.
- Ensure that all equipment is used, stored and maintained in line with operating procedures.
- Ensure that the hotel is fully compliant with all Occupational Health & Safety requirements.
- Ensure that all shifts are manned as per operational requirements and that the timebook is updated per shift per day.
- Ensure the continued training and development of self and all staff.
- Ensure that highest possible standard of cleanliness is achieved and maintained at all times, in all areas that you patrol.
- On identifying a possible safety concern it must be immediately reported either to the Health & Safety Representative, the Manager on duty and or the GM/AGM in their absence.
- Ensure that all the access points (Entrances & Exits) must be manned by Security Personnel at all times.
- Ensure mandatory searches are conducted on any in-coming guests and luggage, as well as employees and guests coming in through the Staff entrance, using the appropriate equipment per procedure.
- Ensure that guest luggage in the Security storage room is well tagged and collected at the stipulated times. Any uncollected luggage should be reported to the Manager on Duty.
- Section keys must be kept on each recipient’s person throughout service.
- Ensure the following: should a guest/other request access to a room, all staff must be trained to contact reception to assist the guest. In the case of an authorized employee asking to gain access they must either use their own master key or be accompanied by a person holding a master key.
- Stipulate that; failure to comply is a breach of security and will result in disciplinary action being taken which could result in dismissal.
- Ensure that all staff are trained to seek accompaniment from Housekeeping Supervisors/ Manager on Duty when attending to Stay over guest rooms when the guest is not in the room, or when attending to locked safes in the case of checked out rooms.
- Ensure that all staff are trained to adhere to the following; the section key must not be handed to another person at any stage.
- Ensure that all staff are trained to lock the patio doors (per room where applicable) after attending to any vacant rooms.
- Where applicable, all Security section keys must be recorded when issued and when received back and locked away as instructed
- All missing/not working section and or master keys must be reported to the IT Manager with immediate effect.
- Ensure that all back of house areas are kept locked at all times (during and after each shift).
- Ensure that Permit to work documents are completed before the commencement of any jobs at height/ high risk jobs with the Internal Team or External Contractors
- Ensure that risk assessments are conducted before the commencement of any jobs with your internal Team or Contractor. The risk assessment report from the Contractors must also be duly signed by the GM/ AGM in their absence, before the jobs commence.
- As instructed you may be required to assist with the completion of an SLA document which are completed with service providers on a monthly basis / other as stipulated.
- Contribute to and support the “I’m Kind” programme.
- Ensure that all LodgeAbility Service Encounters are continuously trained and adhered to at all time.
- Ensure that every guest receives exceptional service at all times
HUMAN RESPONSIBILITIES
- Attends all training sessions as scheduled.
REPLACEMENT AND TEMPORARY MISSION
- May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions And Benefits Of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
- Responsible To: The Security Coordinator
- Responsible For: Security guards
- In Communication With: All hotel’s departments
Education, Training and Experience Requirements:
- Level of Literacy: Must be able to read and write in English & Kiswahili
- Level of Numeracy: Moderate numeracy skills
- Level of Communication Skills: Must be in possession of good communication skills
- Level of Formal / Professional / Education & Training: Minimum education level- Security Management Course or Security Supervisory position in the disciplined forces.
- Level of Experience In Job Advertised: 1 years experience required in a similar role.
go to method of application »
Scope of the role
- To ensure that all front office administration is completed as per the laid down policies and procedures.
- To ensure that a courteous and efficient service is provided to guests in line with the Company’s vision, values and fundamentals.
- To ensure that all employees in the hotel’s front office are trained in accordance with the Company’s training and development goals.
Outline of Responsibilities:
- Ensure that as per the budget, all cost percentages are achieved.
- As a team you will be required to ensure that the hotel is fully compliant with all audit requirements.
- As a team you will be required to ensure that month end and financial year end are prepared and submitted by the due deadline date monthly/annually.
- You will be required to assist with the preparation of budgets which are prepared annually.
- Ensure that all Front Office Procedures are complied with including (but not limited to); reports, O Status, Non Staying Folios, In House guests and Master folios on a daily basis
- Manage the rooms inventory so as to ensure maximum rooms are sold, at a favourable rate and with a guaranteed, sufficient method of payment and that the 6pm release policy is adhered to at all times.
- Ensure that all expenditure is noted correctly, within budget and as per audit requirements
- Ensure that you are aware of the various required statistics which are recorded on the intranet on a monthly basis
- As instructed you may be required to assist with the completion of SLA documents which are completed with service providers on a monthly basis / other as stipulated
- Ensure that all required employment procedures are adhered to
- Ensure that you are familiar with the entire contents of all specified literature.
- Ensure that all current and future reservations are checked on a daily basis so as to ensure; data integrity, method of payment etc.
- All boardroom and conference room bookings must be processed correctly so as to ensure that all requirements are taken care of.
- Ensure that all documentation has been filed correctly per shift / department.
- All emails and correspondence must be checked, processed and effectively distributed per shift per day.
- Ensure that you are aware of all applicable legislative requirements.
- Ensure that all invoices are received, split, processed and posted on both Excel and Accpac.
- Ensure that all applicable documentation are boxed, recorded and stored in line with the relevant requirements.
- Ensure the safety and security of the staff, guests and hotel property.
- Ensure that all required stock takes are conducted in line with audit requirements.
- Ensure that all equipment is used, stored and maintained in line with operating procedures.
- Ensure that the hotel is fully compliant with all Occupational Health & Safety requirements.
- Contribute to and support the “I’m Kind” programme.
- As instructed and in conjunction with the relevant Sales Executive you will be required to find new business and maintain relationships with corporate clients.
- You will be required to assist with the preparation of the rosters which must be prepared and published by the 25th of each month, K-drive updated accordingly and a copy emailed to the GM.
- Ensure the continued training and development of self and all staff
- Ensure that all food, beverage and vending is presented in line with hygiene requirements and to the highest standard at all times.
- Ensure that highest possible standard of cleanliness is achieved and maintained at all times
- Ensure that all LodgeAbility Service Encounters are continuously trained and adhered to at all times.
- Ensure that every guest receives exceptional service at all times.
OTHER DUTIES AND RESPONSIBILITIES
- The post holder will undertake training and development as appropriate
REPLACEMENT AND TEMPORARY MISSION
- May be assigned to perform reliever duties when colleagues are off duty.
Basic Conditions And Benefits Of Employment: These are in line with normal company policies and practices, specific details will be communicated to an applicant should he/she qualify to be interviewed.
Line of Reporting and Communication:
- Responsible To: The General Manager
- Responsible For: All Hotel Departments
- In Communication With: All Hotel Departments
Education, Training and Experience Requirements:
Level of Communication Skills
- Must be in possession of good communication skills.
- Knowledge of a Foreign Language will be an added advantage.
Qualifications
- Minimum education: Degree or Diploma in Hotel Management
Level of Experience in the Job Advertised
- 5 years’ experience in a similar role is required.
Method of Application
Please send a copy of your curriculum vitae, accompanied by a letter which sets out your interest in the post, and your suitability for it to: FAGM@clhg.com
Only shortlisted candidates will be contacted.
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