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Job Details

As a Sales Executive - Food & Beverage, maximize business opportunities in your specific area of responsibility under the general guidance of the Director of Food & Beverage, identify sales opportunities, up sells the various outlets in Villa Rosa Kempinski by establishing contact and developing relationships with prospects and recommending solutions.

Work closely with the Sales & Marketing Department as the point of contact for all F&B related bookings and enquiries, in close coordination with the Outlet Managers to promote special events and occasions. He or she will be required to provide feedback to the Director of Food & Beverage on changing market conditions, reviews direct competition and conduct regular research to identify new selling strategies

Main Responsibilities

• Solicit existing and potential customers and follow up established accounts on regular basis by phone, by correspondence or by personal contact.
• Generate new and maintain existing customer relationships through various sales activities
• Create awareness of the hotel Food and Beverage outlets through face-to-face sales calls, telephone calls, entertainment, site inspections to all existing and potential accounts
• Follow up on lost business and bring information about them to the knowledge of the department superior.
• Follow the F&B results and propose corrective actions if needed.
• Bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.
• When necessary, handle the group and individual reservation requests personally.
• Participate preparing the F&B action plans, attending sales meetings, developing new ideas such as special packages, programs, promotional activities undertaken by sales department and F&B.
• Take part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by the Director of Sales / Director of Sales & Marketing.
• Keep themselves updated with the latest developments in the hotel including all activities, promotions, rates of the Hotel and the other chain hotels.
• Keep department superiors informed of all changes in the customer profile.
• Prepare reports of each sales calls covering information about the company, their comments, requirements, complaints, of their customers etc...
• Accomplish any additional work assigned by Department head in the time frame required.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Qualifications

• University/College/Tertiary level education required.
• Previous experience in luxury hotels is required.
• 3 years’ experience in Group & Event or Sales.
• Experience in a similar role and proven track record may be considered in lieu of specialised education.
• 2 Years’ experience in Food and Beverage operations.
• Excellent communication skills.
• Knowledge and experience in the use of Opera.
• Knowledge in a foreign language will be a distinct advantage.
• Presentable, well-spoken individual.
• Pleasant and outgoing personality.
• Fluent speech skills.
• Ability to remain calm and composed under pressure.

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Under the guidance of the Front Office Manager/Assistant Front Office Manager assess, evaluate and ensure that long-term and short-term goals of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt and effective service to all guests. Direct and manage Front Office in absence of the Front Office Manager/Assistant Front Office Manager, Revenues, Expenses and Profit is closely monitored and budgeted figures (over)-achieved, Financial Policies and Procedures are strictly followed.

Key Responsibilities

• Ensures the smooth running of the operations on a day to day basis and in a pro active manner.
• Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
• Support and assist all Front Office sections.
• Ensures that all guests receives prompt, cordial attention and personal recognition and resolves related problems.
• Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.
• Control room availability for walk-ins and establish accountability for guests departure dates and times.
• Follow up with Housekeeping any unresolved room discrepancies.
• Maintain reservation procedures, same day arrivals.
• Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
• Check all billing instructions and guest credit for accuracy. Follow up and resolve
• related issues.
• Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.
• Ensures that all departmental information is kept accurately and up to date.
• Promotes in house sales and facilities to maximize hotel revenues.
• Understand and carries out duties in line with Hotel Emergency Procedures.
• Inspects Front and Back of house for cleanliness, Health & Safety and reports any faults to concerned departments.
• Inspects guestrooms on a daily basis.
• Co-ordinates/Assists security personnel in all related matters.
• Responds promptly to any operational requests from Front Office and other hotel departments.
• Attends to referred and unsolved problematic situations.
• Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
• Completes VIP, delegations and group leaders welcome and farewell as appropriate.
• Conduct efficient hand-over with coming Manager.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
  
  

Desired Skills & Qualifications

• Degree/Diploma in Hotel Management/Front Office Operations
• Four years experience in a similar role and proven track record may be considered in lieu of specialised educatio
• Minimum 5 years Front Office Supervisory position
• Preferably as Section Head in 5-star property.
• Good Communication skills
• Knowledge and experience in the use Fiderio and Opera
• Proficiency in Excel and Word.
• Knowledge in a foreign language will be a distinct advantage
• Presentable, well spoken individual
• Pleasant and outgoing personality
• Mature & Customer focused.
• Excellent grooming skills and must be well versed in professional and personal etiquette
• Fluent speech skills

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Reporting to the Director of Human Resources, the incumbent will be responsible for supporting the Human Resources department in all administrative and other assigned areas.

Main Responsibilities

• As a team Player, Assistant Human Resource Manager will support Director of Human Resources on the delivery of the ambitious business objectives of the hotel by locally delivering the strategic HR agenda focused on attracting, developing, engaging, and retaining talent, ensuring effective performance management, supporting organizational design and workforce planning, and ensuring efficient and compliant HR operations.
• Employment requests are acknowledged within 48 hours.
• Every applicant receives a personalized response to their application.
• Applicant correspondence is handled in a timely and professional manner and interviews are set up on behalf of management.
• Ensures that corporate and local policies & procedures are communicated and implemented.
• CVs are distributed to Heads of Department through Kempinki Employee Evolution Platform (KEEP) and followed-up on.
• Every applicant receives a final response to their employment request.
• All vacancies are posted on Kempinski Job Website Kempinki Employee Evolution Platform (KEEP).
• The hotel page of the recruitment web-site is up-to-date and well maintained.
• All new joiners are personally welcomed and necessary paperwork completed in an organized and efficient manner.
• New joiner starting dates are communicated and coordinated with the respective HODs and the Training department.
• Drive strong colleague engagement through employee communication and creative activities and events and ensure proactive follow up on engagement survey results and ongoing feedback, handle staff grievance issues proactively.
• Ensure an efficient and compliant HR administration according to Kempinski standards and local requirements, including supervision of internal payroll services.
• Ensure compliance with local labour and immigration law.
• Every employee has a complete employee file.
• Employee and payroll data is maintained in systems.
• Vacation and sick leave are tracked.
• TTTTs and online appraisals are tracked.
• Employees anniversaries are tracked and anniversary gifts and cards are personally handed over by the Head or Department, Hotel and/or General Manager.
• The employee communication boards are up-to-date and attractive.
• The employee locker rooms and cafeteria are looked after.
• Employees are welcomed to the Human Resources office in a warm and friendly manner.
• Every leaver receives an exit interview.
• Every leaver respecting a notice period receives an employment certificate on their last working day.
• Additional objectives and responsibilities can be added at any time, depending on the need of the business and hotel.

Qualifications

• Degree in Human Resource management.
• Post Graduate Diploma in Human Resource Management
• Must be a member of Instutute of Human Resource Management (IHRM).
• At least 5 years’ experience in HR management roles in the (luxury) hospitality industry.
• Computer literacy (Excel/Power Point/Word), ideally including experience with HR information systems (Oracle).
• Experience in Human Resource Management system (HRMS) will be an added advantage.
• Passion for hotel operations and identification with the brand’s core values as a luxury services provider
• Applies a professional, confidential and ethical approach at all times
• Strong people leadership skills
• Good communication skills
• Fluent speech skill; Knowledge of the English language is mandatory
• Sound, checkable previous employment references
• Strong leadership and analytical skills
• Analytical approach to problem solving and demonstrated ability to “think out-side of the box”
• Ability to remain calm and composed under pressure
• Positive winning attitude adaptable and ready to take on new challenges