Role Description
Our client in the Loans & Credit Industry is seeking to recruit a Relationship Officer. This is a full-time on-site role. The Relationship Officer will be responsible for ma
JOB DESCRIPTION
The Associate Customer Success Lead is the liaison between the company and our customers. The Associate Customer Success Lead will be responsible for ensuring that all our custom
Mission Statement for the Role:
To be the face of Poa Internet, on a daily basis for customers reaching out to us through our omnichannel customer experience channels.
Overall Responsibili
Mission Statement for the Role:
To drive a kaizen culture by providing ongoing support from a quality improvement perspective.
Overall Responsibility:
Implement/develop relevan
Duties and Responsibilities
Merchandising the shop
Sell and Promote products to customers
Assisting the customers while shopping
Order stock, and price and shelve incoming goods
Maintain
Duties and Responsibilities
Monitor customer service metrics such as response time, resolution time, and customer satisfaction scores.
Develop and maintain standard operating procedures (SOPs)
About the role
The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering
About the role:
As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loya
About the role
The Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA wil
Purpose for the Job
The CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience.
Responsibilities & Objectives.
Handle a large volume of inbound and outbound calls in a timely manner
Take customer calls and provide accurate, satisfactory answers to their queries and co
Duties and responsibilities at this level will entail:
Coordinating all Reception/Customer Care desk activities in the College;
Manning the Reception/Customer Care desk; in charge of customer
Summary
Our client is seeking a highly motivated and skilled individual to actively participate as a call agent for the Customer Experience Center based in Nairobi to Support the company’s
Context of the role
As Regional Account Manager you will be responsible for forming deep relationships with your key accounts, being their trusted advisor to our products and services. Using this r
Role Description
This is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent custo
Principle Accountabilities
Sales
Ensure that reactive and proactive approach is taken to prevent customer attrition.
Understand needs of customers by actively providing quality sales service.
Responsibilities:
Provide professional advice to clients about the company's services, ensuring that clients are fully informed about the company's value propositions.
Actively listen
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