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Customer Care Jobs in Kenya (Page 8)

      • Customer Service Lead - KBL at DHL

      • Role Outline The Customer Service Lead is responsible for overseeing the entire order-to-delivery process, with a specific focus on managing relationships with key distributors, coordinating wit

      • Chat Agent at Kilimall

      • JOB RESPONSIBILITIES Handle Live chat Tickets -Respond promptly and professionally to customer inquiries received through the live chat system. Provide accurate information, troubleshoot issue

      • Call Agent at Kilimall

      • JOB RESPONSIBILITIES Respond promptly and professionally to customer inquiries via phone. Resolve customer complaints and provide solutions that align with company policies. Process orders,

      • Contact Centre Supervisor at Sidian Bank

      • JOB PURPOSE The primary function of the Customer Contact Centre Supervisor is to coordinate and oversee the daily operations of the Customer Contact Centre. This includes providing weekend and holi

      • Client Service Executive at Spez Ltd

      • To build and maintain strong client relationships, ensure excellent customer experience, and convert business opportunities into successful sales. The Client Service Executive acts as the main liai

      • Customer Sales Agent at Influx

      • Responsibilities Responsibilities include, but are not limited to: Providing a high level of customer service to customers via inbound calls and emails Thoroughly research and reply to requ

      • Customer Success Trainer at InEvent

      • RESPONSIBILITIES: Lead training sessions, both online and in-person, customized to meet the specific needs of various user groups and ensure proficiency in using the InEvent platform; Deliver
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Job Vacancies in Customer Care

A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.