Jobs at M-KOPA Solar

In this role, you would be responsible for:

• Configuring and maintaining the Zoho CRM platform including modules, user setup, profiles, security controls, and workflow automation
• Partnering with stakeholders to understand their challenges and workflows before implementing solutions
• Designing and optimizing automated workflows, Blueprints, Deluge functions, and business logic to eliminate manual work
• Creating custom reports, dashboards, and analytics that provide actionable insights to stakeholders
• Developing practical training materials and providing ongoing technical support to end-users
• Ensuring data integrity, cleanliness, and security while implementing governance policies and quality standards
• Managing integrations between Zoho CRM and other business systems including WebForms and internal tools
• Planning and executing system updates from Staging to Production with minimal business disruption
• Maintaining comprehensive documentation that explains not just what was built, but why
• Monitoring system performance and implementing optimizations to ensure reliability at scale
• This is a Hybrid role based in Kenya and if successful, you would be reporting to the Head of Technology at M-KOPA, Mobility.

Your application should demonstrate:

• 3+ years experience as a CRM System Administrator, preferably with Zoho CRM
• Strong technical skills in CRM configuration, workflow automation, and system integration
• Experience with Zoho Deluge scripting, Blueprints, and advanced customization features
• Proven ability to translate business requirements into technical solutions
• Experience with data management, governance, and quality assurance practices
• Strong analytical skills with ability to create meaningful reports and dashboards
• Excellent communication skills with ability to work effectively with non-technical stakeholders
• Experience with release management and deploying changes in production environments
• Problem-solving mindset with genuine curiosity about user needs and business processes
• Experience with API integrations and webhook configurations
• Knowledge of data protection regulations and security best practices
• Experience in fast-growing technology companies or fintech environments is highly desirable

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• This role is an opportunity to drive growth, shape strategies, and inspire a team, all while playing a key part in M-KOPA’s mission to unlock better livelihoods through affordable products.
• Imagine leading a team that isn’t just selling products but creating connections and empowering people in your community. As our Sales Executive, you will be the force behind the scenes, monitoring and delivering sales targets, developing local networks, and ensuring that every customer interaction reflects the values that make M-KOPA the trusted brand it is today.
• Success in this role will rely on your ability to recruit, train, and mentor a field-based team of Direct Sales Representatives (DSRs). You will guide them, challenge them, and help them exceed their targets by crafting powerful sales and marketing strategies. Your leadership will shape their success, and by extension, the success of the business.
• Your experience in Sales within FinTech, Microfinance, Telecommunications, FMCG, or related industries will be key to identifying growth opportunities and maximizing performance. Your sales and negotiation skills will ensure that you surpass your targets, while your expertise in team motivation and leadership will inspire your team to do the same. You will have the chance to build strong relationships not just within your team but with every customer, constantly learning and adapting in a fast-paced environment.
• As part of M-KOPA’s team, you will also be responsible for monitoring and analyzing marketing campaigns, fine-tuning them to drive results, and ensuring comprehensive reporting that shapes future strategies. Handling DSR inventory and managing audit recommendations in line with company policies will be second nature to you, thanks to your process-oriented mindset.
• This is more than just a job—it’s a chance to be a driving force behind a brand that’s changing lives. At M-KOPA, you will have the chance to grow, innovate, and truly make an impact. If you’re ready to be a driving force in M-KOPA’s growth, we want you on our team.