Job Opportunities at InterContinental Hotels Group

Job Duties and Responsibilities

• Assists the Resident Manager in day to day support of his schedule, including travel arrangements and meeting preparations.
• Prepares various administrative procedures and other correspondence communicated by the Resident Manager.
• Serves as a contact and liaison for assigned functions and programs within and outside the Hotels, clients, key organizations and agencies.
• Drafts response letters to guest questionnaires/concerns/complaints and any other correspondence for the Resident Manager’s approval
• Participates in the maintenance of a calendar of activities, meetings, and various events for the Executive Office and coordinates activities with the relevant contacts.
• Screens calls, visitors, and mail while providing information and assistance including responding to sensitive requests for information and assistance from clients and staff.
• Performs duties of the PA to the Area General Manager – EA during his/her absence.
• Performs related duties as required.
• Maintain hard copy and electronic filing system.
• Prepare statistical daily,weekly and monthly reports.

In return we’ll give you a generous financial and benefits package and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself. At IHG we are committed to developing our team and managing our talent and would encourage interested individuals to apply for available career opportunities.

What’s your passion? Whether you are into baking, playing the saxophone or painting, at IHG we are interested in YOU . Kindly apply online by 30 th June 2017.

Qualifications

Qualifications and Skills

• 3 – 5 years experience offering administrative support to a senior executive
• Previous Hospitality experience is preferred but not a must
• Excellent oral and communication skills
• Ability to prioritize and quickly reprioritize workload regularly.
• Ability to foresee needs for planning purposes, and to follow-up for completion of activities.
• Ability to interact courteously and effectively Colleagues and Clients.

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The successful candidate will report directly to the Food and Beverage Manager. As a Banquet Operations Manager, you will be responsible for managing all banquets and events in the hotel to deliver excellent Guest and Member experience. You will also be required to optimize sales and ensure staffing levels meet demand.

Job Duties and Responsibilities

• Manage all Banquet events.
• Optimize sales and contain costs, identifying any areas for action
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels meet business demands
• Ensure training is carried out on an ongoing basis
• Ensure communication meetings are conducted and post-meeting minutes generated
• Maintain exceptional levels of customer service
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Recommend ideas to build the range and quality of Conference and Banqueting operations

In return we’ll give you a generous financial and benefits package and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself. At IHG we are committed to developing our team and managing our talent and would encourage interested individuals to apply for available career opportunities.

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1. KEY RESPONSIBILITIES

• Assists in the annual marketing strategy andbudget process, consulting to ensure channel optimisation for direct revenue,resource allocation, risk identification and new business opportunities
• Strengthen customer relationships throughSocial and Earned Media, monitoring both hotel, outlet and competitors’presence on social media for performance enhancement
• Is the custodian of the customer experienceacross the distribution channels ensuring the hotel and outlet valuepropositions and communication of them are consistent and effective throughouteach channel, for all customer types
• Manage presence in social networking sitesincluding Facebook, Twitter, and other similar community sites, posting onrelevant blogs, and seeding content into social applications as needed.
• Become an advocate of the hotel in socialmedia spaces, engaging in dialogues and answering questions where appropriate.
• Manage a Blogger outreach program and buildan active network to spread the word about the hotel.
• Monitor effective benchmarks for measuringthe impact of social media programs, and analyse, review, and report oneffectiveness of campaigns in an effort to maximize results.
• Regularly feedback insights gained fromsocial media monitoring into the Sales & Revenue teams, to help them evolvetheir strategies in a timely fashion
• Monitor trends in social media tools, trendsand application

2. REQUIRED QUALIFICATIONS

Required Skills / Qualifications

Strong project management or organizational skills.

In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, Youtube, Twitter, Flickr etc.) and how they can be deployed in different scenarios.

Knowledge of blogging ecosystem relevant to the hotel’s field.

Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships.

Team player, with the confidence to take the lead and guide other departments when necessary.

Good technical understanding and can pick up new tools quickly.

Public relations, Sales, Community Management experience, a plus.

Qualifications

Ideally, you’ll have minimum 2 years post graduate work experience or 2 years Marketing experience, coupled with excellent communications skills, written & oral proficiency in English.

A degree in Marketing or relevant college qualifications.

In return, we’ll give you a competitive salary and benefits package, hotel discounts worldwide and opportunities to learn new skills and grow your career. You’ll join a team of positive professionals who are full of energy, so you will feel motivated to come to work every day. Most importantly, we’ll give you Room to be yourself.

If this sounds like the perfect move for you, apply online now! Get in touch and tell us how you could bring your passion and your individual skills to IHG by 30th June 2017