Job Opportunities at Britam

Job description

Job purpose

Responsible in delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision making process.

• Implement the customer experience strategy in the respective branch
• Investigate and respond to all customer enquiries promptly at the branch level
• Escalate complex queries to the appropriate functional area
• Maintain regular internal (to staff) and external (to customers) communication on Customer Service matters.
• Investigate and respond to all customer enquiries promptly.
• Carry out customer and product related document processing
• Respond to customer queries in a professional manner
• Make customers’ experiences better by ensuring customer satisfaction
• Ensure high standards of Customer Service are maintained in all at the branch level

Requirement

• Bachelor’s degree in a business related field
• At least 2- 4 years’ experience in a similar position

Technical/ Functional competencies

• Customer service skills
• Decision making –ability to make strategic decisions in a timely and effective manner
• High moral and ethical standing
• Highly motivated

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Job description

General Insurance Business

• Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise;
• Prepare quotations as per authority matrix;
• Custodian of underwriting documents e.g. Motor certificates;
• Conduct Risk surveys for small risks as per authority matrix;
• Prepare & issue certificates and cover notes where necessary;
• Ensure timely preparation and dispatch of policy documents including valuation reports, debit, credit notes & endorsements and authorising them within agreed and set authority limits;
• Implement credit control policy and ensure that premiums are debited and collected as required;
• Ensure receipting of premium collections, daily banking as well as preparation of premium reports for all lines of business as applicable
• Assess the loss ratios and ensure that only quality business is invited for renewal;
• Review and communicate renewal terms, ensure renewal notices go out on time and follow up renewals to ensure high retention rate;

Life Insurance Business

• Conduct 1st level underwriting of new business /by carrying out completeness and accuracy checks to ensure data was captured accurately in the application and systems;
• Scanning and indexing of application forms;
• Receipting (cheques/standing orders/checkoffs) and posting payments in Igas;
• Preparing daily Igas premium report;
• Advise Policy Administration on dishonoured cheques and write letters to customers regarding the same;
• Processing refunds/cancelled policies/deductions after maturity, claims and surrenders;
• Forward issued applications to registry;
• For Legacy GI branches, hold brief in the event the customer service assistant is absent by performing that role’s tasks.
• Perform any other duties as may be assigned from time to time
• Bachelor’s degree (insurance option preferred)
• At least one year experience in the insurance industry

Emerging Leaders In Britam Need To

• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.