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Customer Care, Success and Service Jobs in Kenya (Page 183)

      • CX Agent Singlecarrier - Reefers at Maersk Line

      • The Senior Customer Experience Agent is responsible to actively build strong relationships with reefer customers, gain understanding of their business, ensure excellent customer experience whilst maxi

      • Vendor Service Executive at ClouDuka

      • Qualifications: Diploma in customer service or a related field 1+ years experience in Vendor Managent or Customer Services Able to onboard new vendor in a customer database Maintain r

      • Claims Supervisor at Cigna

      • YOUR JOB As a supervisor you will support the team manager in managing a team of Claims Analysts.  Key to the role will be developing and coaching the team to deliver a high quality customer c

      • Customer Service Representative at Cigna

      • Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, Envoy registration/navigation, policy benefits, issue certificates of insurance, claims status

      • Subject Matter Expert- Contact Center at Cigna

      • Knowledge Management and Training Building and maintaining a solid in depth knowledge in COM and Call process by gaining insights in the ins and out of the call flow, so you can become the exper

      • Officer Contact Centre at I&M Bank

      • PURPOSE: Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to ensure that services are of
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      • Order Execution Officer at Buhler Group

      • Buhler Group in Nairobi, Kenya is looking for a skilled professional to join our team as Customer Service Order Execution Officer. This position will be responsible to carry out Customer Service order

      • Customer Service Intern at FlexPay

      • Roles and Responsibilities Assist in responding to customers’ questions and concerns on all B2B/B2C products and services offered by the company on all approved communication channels. O

      • Jobs at Corporate Staffing

      • Duties and Responsibilities  Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify cus

      • Conversions Assistant at Moringa School

      • About this role Moringa School has rolled out new courses creating an increased need for students. The Conversions Assistant will be tasked with finding and engaging with prospective students who w

      • Head of Service Delivery at Ericsson

      • We are looking for a Head of Service Delivery (HoSD) for customer based in Kenya in Digital Services (DS) Customer Unit (CU) South-East Africa (SEA) whose profile fits the expectations listed below. A

      • Customer Care at Pathcare

      • Requirements: Two years experience from the time of graduation Valid pratice license from KMLTTB Proficiency in computer packages

      • Customer Service / Field Engineer at MTN

      • Key responsibilities: Reporting to the Team Leader; Customer Service, The CS / Field Engineer will be accountable to achieve the following objectives: Resolve assigned site visit incidents on-si
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Job Vacancies in Customer Care, Success and Service

A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.