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Customer Care, Success and Service Jobs in Kenya (Page 190)

      • Head of Service Quality at Britam

      • Job Purpose Reporting to the Client Experience Director, the role will be directly be responsible for driving service excellence aligned to the Group CX Strategy across the organization and at a

      • Customer Service Intern at FlexPay

      • Roles and Responsibilities Assist in responding to customers’ questions and concerns on all B2B/B2C products and services offered by the company on all approved communication channels.

      • Contact Center Lead at One Acre Fund

      • ABOUT THE ROLE You will be accountable and shape the future of a contact centre operation, being committed to delivering a great customer contact experience through a variety of customer contact ch

      • Call Center Representative/ Agent at mPharma

      • Key Responsibilities Obtains client information by answering telephone calls; verifying information Informs clients by explaining procedures; answering questions and providing information Ma

      • Kenya Customer Care Representative at ENGIE

      • Responsibilities:- Ensure 90% of inbound calls offered are serviced efficiently and on time. Meet Service Level Agreement: Measure calls answered within 30 Secs VS calls offered 80%.- Ensure
        • 04 July, 2022

      • Customer Success Coordinator at Nova Pioneer

      • Nova Pioneer is looking for a superstar Customer Success Coordinator. As a Customer Success Coordinator, you will be part of the Admissions team within the Kenya Marketing Function ABOUT THE ROLE

      • Customer Service Team Lead at Influx

      • Responsibilities Ensure achievement of Client KPIs. Ensure the team is organized effectively to maximize productivity Monitor, identify, and resolve performance/behavior/attendance issues us
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      • Office Contact Centre at I&M Bank

      • PURPOSE: Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to ensure that services are of

      • Customer Service Agent at Kenya Airways

      • Job Purpose:  To deploy airline equipment in compliance to industry standards and customer airline Service Level Agreements Key Accountabilities/Responsibilities: Perform serviceability c
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Job Vacancies in Customer Care, Success and Service

A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.