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Customer Care, Success and Service Jobs in Kenya (Page 81)

      • Digital Telemarketer at CDL Human Resource

      • Job Description Prospecting & Lead Generation: Obtain and qualify call lists, identifying the best prospects to contact. Inbound and Outbound Calling: Reach out to prospective clients via

      • Client Experience Manager at Avenue Healthcare

      • Job Objective/Purpose Ensure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards continuous service improvement, client engageme

      • Team Leader Social Media at CIC Insurance

      • PURPOSE: Reporting to the Contact Centre Manager, the role holder will ensure all social media queries are handled conclusively, end to end, and within set SLAs at the Contact Centre. PRIMARY RE

      • Business Desk Analyst at CDL Human Resource

      • Key Accountabilities Using MAL’s internal CRM system, manage technical and Service Support escalations from all service touch points (Branch, Call Centre, Social Media, Agencies, Field ser

      • Shop Attendants at Bollard Consulting Limited

      • Key Responsibilities Attend to walk-in customers, providing exceptional customer service and product information. Assist customers in selecting clothing, accessories, and managing fitting room
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      • Call Centre Training Associate at BURN

      • About the role: Burn is looking for a Call Centre Training Associate to lead the training and knowledge transfer initiatives for BURN's call centres across Burn markets, supporting the com

      • Customer Relations at Mtandao Home Fibre

      • Join Our Internship Program at Mtandao Home Fiber! Are you passionate about technology, sales, or customer service? Kick-start your career with Mtandao Home Fiber by joining our Internship Program!

      • Client Onboarding Officer at Pepperstone

      • Our Client Onboarding Officer is client-facing and provides exceptional client onboarding experiences by reviewing, verifying, and approving new Pepperstone accounts. The Client Onboarding Officer has

      • Client Onboarding Analyst at Citi

      • Team/Role Overview: The Middle East and Africa Trade and Treasure Services (TTS) Onboarding Team is responsible for onboarding Cash Management products across the Citi Treasury and Trade product su

      • Customer Service Specialist at HR Fleek

      • Responsibilities: Respond promptly to customer inquiries via phone, and email in a professional and friendly manner. Identify and assess customer needs to achieve resolution and satisfaction.

      • Team Leader Inbound at CIC Insurance

      • PURPOSE: Reporting to the Contact Centre Manager, the role holder will ensure In-bound team executes their mandate within set standards, timelines and supports customers who request for assistance
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Job Vacancies in Customer Care, Success and Service

A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.