Duties and Responsibilities:
Team Leadership:
Lead, mentor, and motivate a team of call center agents and supervisors.
Set performance goals and monitor progress through regular perfor
About the Role:
The Quality Assessor will work closely with the customer service executives, training team, and customer service team managers to serve existing and potential customers by ensuring th
What is the expected output of this role?
Strategic Vision:
Develop a clear vision and strategy for transforming the call center into a customer success-driven team.
Align the team's goal
Job Purpose: To ensure timely collection of outstanding debts as per agreed terms and limits.
Key Responsibilities
Perform various duties on assigned accounts such as recording, verifica
Job Description
CALL CENTER TRAINEE POSITION –DURING 6 WEEKS TRAINING:
Product Knowledge: Gain expertise in tracking insurance for mortgaged houses.
Staging: Perform trial tasks to me
Job Description
The Information Centre Care Agent is responsible for managing all incoming calls to the Old Mutual Medical emergency hotlines
KEY TASKS AND RESPONSIBILITIES
Answer inc
Job Description
The holder of this position will first begin as a trainee then later transition into Call Centre Agent role after successfully meeting the training requirements. Below are some of t
SALARY: 30,000
Duties and Responsibilities
Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with thei
Summary
Welcome to Hyatt Regency Nairobi!
We are the go-to gathering place—a dynamic spot where guests relax, meet, engage and recharge. Here, we do things the smart way, not just t
Key Responsibilities
Project relevant trends that affect the collectibles of the PayG portfolio in early arrears and isolate potential problem areas.
Monitor PayG loan repayments and initiate/
V/ST/5/2023
Duties and Responsibilities
Receive all external telephone calls to the Hospital and redirect them to the appropriate recipients in the hospital.
Provide exceptional
PURPOSE:
To provide general customer service in respect to medical business customers.
PRIMARY RESPONSIBILITIES:
Receive and respond to Medical emergency lines and ensure 24 hour cove
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and their c
Essential Duties
Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues
Full understanding
Description
Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them m
We are hiring Call Centre Agents in possession of;
Diploma in any field from a recognized institution
Previous experience in a call centre
Strong phone and verbal communication skills, along
RESPONSIBILITIES
Present, promote and sell Jiji premium services to existing and prospective customers
Establish, develop and maintain positive customer relationships with JIJI clients
Achie
Job Description
The Call Centre Care Agent is responsible for managing all incoming calls to the Old Mutual.
Roles & Responsibilities
Efficient & timely claim registration &
