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Customer Care, Success and Service Jobs in Kenya (Page 162)

      • Customer Service Officer at Jubilee Insurance

      • Job Ref. No. JLIL162 Role Purpose The role holder interacts with Jubilee Life customers to provide them with information to address inquiries regarding products and services. In addition, they d

      • Collections Agent at Ilara Health

      • The role The Collections Agent is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payment

      • Manager, Customer Experience at Caritas MFB

      • JOB PURPOSE To manage overall end to end customer experience within the bank through all channels using well defined standards and processes. The experience is best judged through the eyes of cu
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      • Customer Success Manager at HomeBiogas

      • Duties and responsibilities  Planning: You will develop the overall training and quality strategic plans for the call centers and other elements of the customer success team. Implementati

      • Customer Experience Manager at Wasoko

      • About The Role Working closely with the Global Head of Marketing, the CX Manager will be responsible for the Customer Lifecycle management from quality acquisition to the retention of clients. You

      • Customer Service Agent at ShopIt Store

      • Job responsibilities Serve clients on all modes of engagement i.e messages, calls, social media and face to face. Provide accurate, valid and complete information promptly to clients as their

      • Collections Agent at Ilara Health

      • The role The Collections Agent is responsible for managing and collecting accounts receivables. They will be responsible for contacting customers who have outstanding payments, negotiating payme
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Job Vacancies in Customer Care, Success and Service

A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.