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Customer Care, Success and Service Jobs in Kenya (Page 193)

      • Head of Clients Relations at COSEKE

      • Position Level: Manager Position Code: HCR Department: Service Delivery Reports To:  Head of Service Delivery JOB SUMMARY The Head of Clients Relations will oversee the Clients Rel

      • Senior Customer Experience Agent at Maersk Line

      • The role of the Senior Customer Experience Partner is to actively build strong relationships with customers and to gain understanding of their business, to deliver excellent customer service and maxim

      • Customer Services Manager at British Council

      • Role Purpose To lead the customer management and sales function in the delivery of Teaching Centre and Exams sales targets and KPIs. Furthermore to  motivate and foster a good team spirit that
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      • Growth Analyst - Timiza at Absa Bank Limited

      • Overall Job Purpose: Reporting to Customer Support Manager within digital channels and responsible for query handling, complaint management and resolution to drive better service delivery. Deliver

      • CX Agent - Multicarrier at Maersk Line

      • We offer You will gain industry knowledge, international experience, strong communication skills and techniques relevant to customer experience. This will equip you with the competencies required f

      • Customer Service Advisor at R4Kenya

      • Job Description Main duties will include, but not limited to the following: Respond to customer calls, emails and other messages Handle queries received through other channels such as socia

      • Customer Service Associate at Siginon Group

      • Responsibilities: Responsible for providing daily updates to clients on status of their shipments. Ensuring timely file completeness and advising client on any missing documents prior to arriv

      • Customer Care Manager at L'Oreal

      • AS CUSTOMER CARE MANAGER YOU WILL: Ensure the order-to-cash cycle and develop the Supply Chain relationships with our clients in order to better meet their expectations (service, deadlines,
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Job Vacancies in Customer Care, Success and Service

A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.