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Customer Care, Success and Service Jobs in Kenya (Page 198)

      • Member Experience Associate at Antara Health

      • We're looking for a Member Experience Associate to help us provide excellent member support and help us accelerate adoption of Antara Health Navigation. Responsibilities Understand member

      • Customer Experience Executive at Market Force

      • Role Responsibility Resolve customers’ complaints in regards to service or product via phone, email, and social media by determining the cause of the problem; selecting and explaining the

      • Service Improvement Manager at NCBA Group

      • Driving of Customer Experience across various digital customer touchpoints and other points of interaction with the aim of ensuring that we are consistently delivering the service as expected and proa

      • CX Analyst, Contact Centre at NCBA Group

      • Responsible for daily extraction and analysis of data and compilation of various reports for the Contact Centre. Supporting in the monitoring of KPI and metric compliance by the Contact Centre and ale

      • CRM Analyst, Customer Experience at NCBA Group

      • To champion CRM usage across the Bank through training, constant performance monitoring, and reporting of usage statistics. Through discussions with different business units, coordinate relevant chang
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      • Customer Sales Team Leader at Koko Networks

      • Your Role As Customer Sales Team Leader, you will drive KOKO’s business growth by leading a team of Customer Sales Representatives (CSRs) to sell KOKO Cookers in assigned territories. You wil

      • Customer Care and Logistics Specialis at Mars

      • What are we looking for? A planning professional with an Engineering, supply or economics degree or Masters in a relevant field such as supply chain management, planning or business management

      • Experience & Care Manager at SWVL

      • Roles and responsibilities We are seeking a dynamic, driven and solution oriented individual for the Experience Manager position for our Kenya operations. The role will report to the Head of Operat
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Job Vacancies in Customer Care, Success and Service

A customer care agent serves as a mediator between customers and companies. They assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. As a customer care person, you have to be able to resolve customer complaints via phone, email, mail, or social media, use telephones to reach out to customers and verify account information, greet customers warmly and ascertain problem or reason for calling, cancel or upgrade accounts, assist with placement of orders, refunds, or exchanges, advise on company information, take payment information and other pertinent information such as addresses and phone numbers. Customer care jobs are usually advertised on myjobmag.com. Check our job publications in fields like customer service job openings etc. plus their online equivalents. Undertaking relevant sector/company search, and reading our job/career tips are essential.